Too small room, nowhere to put a coffee cup when you sit on bed.

Location

Stayed in August 2025

The hotel is a little tired looking and could do with an update. The lift when it works only holds 2 people. There is a spiral staircase that some may find difficult to climb. Breakfast was not provided.

The location is great, especially for events in Hyde Park. The bed and room were clean and tidy. The room was spacious, although elements were a little tired looking. Tea and coffee making facilities in the room which is always a bonus.

Stayed in July 2025

Can see why it has a four. Looks a lot worse than it is. They could spice it and clean it for no money and get a solid six

Correct hotel in a very good location

Stayed in July 2025

No breakfast available

Central

Stayed in June 2025

interior design

Rooms were spacious , improve in the interior design

Stayed in March 2025

Hotel needs some TLC there was peeling paint, cracks in ceiling, lamp loose on the wall, shower dial missing the front cap, toilet wobbled when sat on - all little things that made the appearance not great!

Location was excellent, staff very friendly and bed comfy

Stayed in March 2025

furniture is very old

location ,

Stayed in February 2025

Staff - I made an error in my booking which was "non refundable" - however staff bent over backwards and corrected dates for me - forever grateful! Location - could not get any better - 2mins walk to Hyde Park! Rooms - well - after reading the reviews (after I had booked) - was terrified of going - however, upon arrival - I quickly realised that the hotel is old - it hasn't really been updated - therefore it's small and dark my bedroom and bathroom were clean - just not brand spanking sparkling new. You get what you pay for.

Stayed in December 2024

Small room

👍🏼

Stayed in December 2024

It was unbelievably dirty! The walls and the carpet were covered with loads of stains of unknown origin! The supposedly white curtains in the bathroom weren’t washed for decade as minimum and now were dark grey with blood stains from the dead mosquito, which was still glued on them! The mugs on the table had some stains as well. I assume no one checks them after the guests leave. Even the bathtub was dirty with flock of hair left in the drain from previous visitors. The room was a total disrespect towards the people who stay there! I was disgusted to stay there.

The only good thing about this is place is the location. Even though it is not far from Oxford street and Hyde Park, the noise was not heard.

Stayed in December 2024

Just unclean

Location amazing for winter wonderland

Stayed in December 2024

Cleanliness of rooms needs a good clean very dusty.. needs updating

Staff friendly and helpful

Stayed in October 2024

No tv cable. Light in bathroom didn’t work. No switch from shower to bath

Stayed in August 2024

Room in need of some TLC, ceiling fan didn’t work, towel rail hanging off, toilet seat was broken. Had tea making facilities but no socket, had to move kettle across other side of room and stand in on the floor. Cleanliness needs improving, beds were clean but window chill and skirting boards don’t get cleaned.

Location was perfect for Hyde park.

Stayed in July 2024

Door was open when got there, managed to get it locked but then couldn't unlock it so didn't feel safe to use - luckily I went with family who were in another room so ended up staying in there instead! It needed a really good clean!! The kettle was unusable Tv didn't work Limited plug sockets

The location was fantastic! Staff were friendly and polite Great value for money Quiet at night

Stayed in July 2024

Lift not good so walking up 4 flights of stairs. Building in a bad state of repair. Room on top floor and small. However everything worked, and basically clean.

Location is good.

Stayed in July 2024

felt like i was in a horror story

easy to get too

Stayed in July 2024

Needs cleaning and renovating bathroom terrible

Staff great

Stayed in July 2024

The property and decor is very dated, there are very few facilities, the bed was uncomfortable but most disappointing was the lack of cleanliness. Our basement room had multiple cobwebs on the ceiling and the radiator under the window had months, if not years, worth of dust and cobwebs within it.

The ladies on reception were incredibly friendly and helpful. The location of the hotel is ideal and was perfect for our needs. The linen used on the bed also seemed very clean.

Stayed in July 2024

A working tv and room cleaned properly

The tv in our room didn’t work between the beds there was rubbish on the floor

Stayed in July 2024

Sadly the whole place is badly in need of basic upkeep. I ca understand that the hotel is priced accordingly and that it might be struggling a little financially, but really, there is no excuse for lack of cleaning. The walls and carpets (I didn’t think hotels had carpets any more) are marked and clearly not well vacuumed, if at all. The plumbing was touch-and-go. The room we were first sent too had a dank smell. Luckily we were moved to another room. Oh, and the doors are secured with one flimsy Yale lock, and grubby to boot. It wasn’t the cheeriest experience.

Good location and a once lovely old home. Depending on how close to the entry level your room is, the more spacious it will be. Reception staff were very pleasant and accomodating.

Stayed in June 2024

I booked very last minute as in a couple of hours before check in due to issues with original booking for a different property , otherwise I would not have picked it. Very tired and basic basement room, smelled a bit damp but bedding and towels were fresh and clean. TV didn’t work.

Great location at Marble Arch , 5 minutes walk to Oxford Street and Hyde Park. Large room with double bed and two singles. Friendly reception staff.

Stayed in July 2024

Building was probably beautiful.in its day but its clearly had a long run and in need of a refurb. Flaky paint and tired fixtures and fittings gave a generally drab feel to the room.

Good location. Staff on reception was very friendly on arrival room was clean. Somewhere to sleep but that was about it.

Stayed in July 2024

Hate to say it but what a rubbish hotel, dirty, the sink blocked rooms old and messy, wires all over the place, really poor decor from the 80,s 70s, just a sad place NO BREAKFAST 🤷🤷🤷🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️

Close to Hyde park and the staff were really nice , I think sometimes because of the state of the place tbh

Stayed in July 2024