Southend Avenue, Darlington, DL3 7HZ, United Kingdom
#9 of 13 hotels in Darlington
Guests' ChoiceBased on 2107 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
8.9
Facilities
8.2
Staff
8.8
Value for money
8.4
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 September 2025
Alison
MoroccoNo toilet brush Poor mastic finish in bathroom
Comfortable bed
Stayed in September 2025
Reviewed: 4 September 2025
Paul
United KingdomHave come here 3 times over the last few years and each time the breakfast offering becomes less to the point they now charge an extra 5 pounds for porridge!! Come on
The ease of checking in and large room
Stayed in September 2025
Reviewed: 26 August 2025
Alan
United KingdomRooms and beds were small
Nice hotel in a good location
Stayed in August 2025
Reviewed: 26 August 2025
Terri
United KingdomBreakfast we were put on a table that had people back and forth on both sides so felt like we were in the way. We were right next to the food so we’re constantly having people stood right next to us
Comfy beds, really nice rooms
Stayed in August 2025
Reviewed: 25 August 2025
John
United Kingdombreakfast was acceptable, nothing startling , furnishings require upgrade, parking was available, free , but tight
positive location, cleanliness & polite helpful reception & late bar staff.
Stayed in August 2025
Reviewed: 23 August 2025
Simon
United KingdomOK, i think you they should drop the part about having a gym and spar, it is not really there, it the other side of the city. Say you can use it, but it is not part of the hotel. I did know this when booking, but it was not very clear. Also, it sort of needs another room for just sitting in with people away from the bar, like a lounge or something like that. For me these are all minor points.
The staff were nice, the room was nice and clean, and welcoming.
Stayed in August 2025
Reviewed: 22 August 2025
Ramya
IndiaThe hotel rooms are clean ,the staff very helpful
Stayed in July 2025
Reviewed: 21 August 2025
Alexander
United KingdomGreat location,very clean
Stayed in August 2025
Reviewed: 18 August 2025
Carole
United KingdomNothing wrong All good 👍
Like the location. Easy to get into town.. Great hotel
Stayed in August 2025
Reviewed: 18 August 2025
Michaela
United KingdomThe mattress could do with an upgrade as it was awful for my back. Needs a new shower screen as it kept leaking and water went all over the floor, i had to mop it up twice with towels.
Location was good, it was nice, clean and staff were lovely.
Stayed in August 2025
Reviewed: 17 August 2025
Dionne
United KingdomLovely breakfast was really good
Had a small issue with room wanted a bath and got shower room the staff changed this straight away excellent service very happy
Stayed in August 2025
Reviewed: 17 August 2025
Jon
United KingdomThe room was poorly decorated and quality could have been better. Starter course from restaurant was poor value.
Pleasant atmosphere. Garden nice. Friendly staff. Comfortable room and bathroom. Great breakfast.
Stayed in August 2025
Reviewed: 16 August 2025
Margaret
United KingdomBathroom was a little "tired"
Lovely characterful building, spacious room, close to town centre location, cheerful, friendly staff who were very helpful. Good value. Dinner and Breakfasts delicious.
Stayed in August 2025
Reviewed: 16 August 2025
Andrew
United KingdomGetting to the hotel car park was convoluted and not not obvious
I went to attend a wedding as the photographer . The venue has an excellent wedding package for all budgets. I was especially impressed by Charlotte- the in house wedding planner
Stayed in August 2025
Reviewed: 14 August 2025
Mandya
FranceWhen I arrived I drove past the hotel three times trying to find the entrance to the car park, and couldn't, so was forced to park in a side street and carry everything to the hotel. The car park is not signposted nor does it say anywhere I could find on the website that you have to put a completely different address into your GPS in order to find it. I tried phoning the hotel to ask directions but my call went unanswered. When I arrived at the hotel, the receptionist on duty on the Sunday evening was completely disinterested in the situation so the stay got off to a poor start. Apart from that, the price of meals and drinks is exorbitant. I presume the building is listed and that is why the rooms have single glazing, so there is some traffic noise.
Spacious room. Good breakfast - poached eggs excellent. Quiet - I was not aware of anyone else being in the hotel once I was in my room. Most staff very friendly and helpful.
Stayed in August 2025
Reviewed: 8 August 2025
Steven
United KingdomGood breakfast. Bar and restaurant good..
Stayed in August 2025
Reviewed: 8 August 2025
John
United KingdomIt was ok
Not very impressed with breakfast. Room was ok. We only had 1 dinner.
Stayed in August 2025
Reviewed: 8 August 2025
Kate
United KingdomDoors were slamming throughout the evening and night. Not inconsiderate guests, just heavy doors! Very bright security light outside window..
Nice room. Really comfy bed. Shower pressure was immense. Great location. I arrived mid afternoon so no problems parking. Good breakfast. Lovely staff.
Stayed in August 2025
Reviewed: 4 August 2025
Alex
United KingdomRoom #27 was super hot, no air-con. A minor point but needs mentioning for summer stays
Great location, clean and comfortable rooms, quiet. Very friendly staff.
Stayed in August 2025
Reviewed: 3 August 2025
Rutherford
United KingdomTricky stairscwith luggage.
Comfortable well appointed room. Great buffet breakfast.
Stayed in July 2025
Reviewed: 1 August 2025
Roger
New ZealandA seat in the room would have been good, that is, somewhere to relax other than the bed.
Wonderfully quiet, safe and comfortable.
Stayed in August 2025
Reviewed: 30 July 2025
Grainne
IrelandThere were times that some of the staff were unfriendly & a little abrupt. It was often a challenge to get service during breakfast or the table cleared. The bar prices were expensive.
Great location it was nice to be able to sit outside. Brilliant shower & friendly reception staff.
Stayed in July 2025
Reviewed: 29 July 2025
Jeff
United KingdomWe were on the 3rd floor the room was very hot and the window had to be kept open but it was next to the noisy road
Location and very good food
Stayed in July 2025
Reviewed: 25 July 2025
Anissa
United KingdomI would like to be put in a 'normal' twin bed room with a shower that works. The room allocated to me was for those with disabilities with extra handles on the door - that was fine, but the shower needs fixing. The big round knob to adjust volume and temperature of water would not turn and it took me 3-4 minutes to get the water to a temperature that is slightly hot, but not quite hot enough to have a relaxing shower - this is poor facility! It advertised on Booking.com that there is a gym but in fact it is 20 minutes away and with additional charges to use it. I think the information should be clearer at the outset.
The breakfast was good. Check out was easy. There was a space to park my car on the hotel ground.
Stayed in July 2025
Bonito, Brazil
Darmstadt, Germany
La Mongie, France
Headlam, UK
Berlin, Germany
Emu Bay, Australia
Jeju, South Korea
Seville, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content