The Wi-Fi did not work in my room, and the staff told me “they’d been having problems for the last two or three weeks” - so why not get it fixed? The booking website specifically states “free Wi-Fi in rooms”. But when I asked, and suggested, say, a free breakfast in compensation (which would actually cost the hotel very little) the manager declined, and I was told that Wi-Fi is not included in the room price. A public relations own goal.

Comfortable, clean, well located. Sense of history.

Stayed in September 2025

the decor needed a freshen up. holes in the wall had tissue jammed in them instead of being filled and painted. the sign outside the window screeched all night in the wind. the breakfast service in the morning was unbelievably poor. other guests left without having the meal they had paid for as it took so long. we only just got out in time for check out as it took over 45 minutes for the breakfast to arrive.

room was spacious, the building was beautiful, steeped in history. located in the centre of the city and only a short walk to the beautiful revamped docks. good food just a long wait to get it. the build your own breakfast is a fabulous idea.

Stayed in August 2025

I stayed on a Monday night. The bar in the hotel was a little deserted which was a shame, but I suppose many bars are on Mondays.

My room was on the first floor overlooking Northgate. There were crowds of shoppers and a few noisy people walking past during the day, but it was still enjoyable to people watch as they wandered by. At night, the street was deserted. The hotel is in the middle of Gloucester and well placed for the Cathedral and other historical sites. The hotel itself is a galleried coaching inn and is a truly splendid building in tis own right. I stayed in Gloucester for the one night. I went sighting-seeing during my frirst day there and on the second day caught a bus (40 minutes) to Cheltenham for another day's sight-seeing there before returning home.

Stayed in September 2025

Too noisy woke up a few times by drunk people and the shower was either far too hot or too cold

The property was lovely and right in the centre and rooms were good value for money. Staff were lovely and very friendly.

Stayed in August 2025

Volume of music (including music put on after midnight only for the benefit of the staff who were tidying up). I had intended to eat in the hotel but it would have been impossible to have a quiet conversation with fellow guests.

Room was quiet, though fellow guests were unable to sleep as they were facing either the street or the courtyard

Stayed in August 2025

Recently taken over and this grade 1 listed building is needing some TLC it's 600 year old and well worn, clean and tidy but don't expect a palace.

Excellent location, friendly staff, good food. Historical Building. Clean and tidy room with a huge bathroom.

Stayed in September 2025

The chilled atmosphere and cool people.

Stayed in August 2025

The room was clean and comfortable. The location is also convenient. Overall, I would give it 8/10 and recommend it to others.

Stayed in August 2025

The location

Old 1600 inn

Stayed in August 2025

Room was on front of hotel ,street cleaners at 6.00 am so noisy.. Listed building , so no double glazing

Location was good, very central to all amenities. Lovely listed building with lots of info about the history..

Stayed in August 2025

Friendly, welcoming and helpful staff

Stayed in August 2025

Place is a little ramshackle but then it is extremely old.

Great location in the heart of town Staff were extremely helpful and polite. Super value breakfast

Stayed in August 2025

Quite historic

Stayed in July 2025

I tripped over a small ridge due to uneven floors and hurt my toe. Better delineation of change in floor levels perhaps?

All of the stay was enjoyable

Stayed in August 2025

Grubby around the window, restricted gap only at the base for air. Damaged wall fitting hanging which I reported. I was fed up with the loudish music from the bar all the time.

The room was fine is a tad run down. Breakfast was very good both days. Excellent location for me. Good sized bathroom and not a tiny room.

Stayed in August 2025

The building and accommodation were as expected, bearing in mind the age and nature of the building, but I was expecting the pub to serve hand-pulled real ale; alas it was all lager and a top-pressure ale.

Quirky, very historic pub. The accommodation and limited facilities reflect the age of this listed building. The staff were excellent, friendly and helpful. Breakfast was very good. Initially I feared the car parking situation, but it turned out to be easy and convenient, if a little expensive (although it wouldn't have been had I left by 08.00!). The location is excellent, right in the middle of Gloucester.

Stayed in July 2025

Poor service at breakfast

Reasonably comfortable room

Stayed in July 2025

No shower gel or shampoo or conditioner

It was central, nice pub a few minutes walk away

Stayed in August 2025

Step just inside room doorway could cause a problem Ended up getting locked out of the hotel as the courtyard gates were locked after 11pm and we had to find the manager to let us in at around 11.45pm. The description of the accommodation said that there was no curfew but that turned out to be incorrect

Very helpful staff The wonky floors and walls of our room all added to the overall character of the house Room was clean and quite large The bed was comfortable

Stayed in July 2025

As with all old buildings it needs a little TLC

Wonderful historic building, comfortable clean room and friendly helpful staff.

Stayed in July 2025

I feel that the bar at the new inn shouldn't be open that late into the night as it used to close around 10.30

The age and character of the building

Stayed in June 2025

Can't think of anything

Wonderful historic building with nice rooms. Access to rooms is via stairs in courtyard, so might not be the best if you have mobility issues. Bar is an old & historic room, but comfortable. Surprisingly the beer selection, although large, was quite modern/standard - it looked like it should have real ales, but that might be my bias.

Stayed in July 2025

Four poster bed very comfortable and location was great definitely stop again here

Stayed in July 2025

Stairs to accomation. Too steep.

Good historical hotel. Basic furnishings. Problem with TV on 2 occasions. Poor supply of toilet rolls. Had to ask 4 more. Stairs to accommodation . Not 4 people with mobility problems.

Stayed in July 2025