A better change of menu for evening dinner, it was difficult to select a different choice on the second night.

Pretty much everything! especially the valet parking.

Stayed in August 2025

Limited parking BUT very good alternative provided

Exceptional historic building on the centre of the town.

Stayed in August 2025

However, while the shared spaces felt modern and well-maintained, the bedrooms could use some updating. At the room rate, we expected small luxuries like robes, slippers, and higher-end toiletries. The showerhead also could have been cleaner, which detracted slightly from the overall experience. With a few improvements to the rooms, this could easily become a top-tier destination. The heart and hospitality are there—just a little polish needed behind the doors.

We truly enjoyed our stay at The Angel Hotel. The staff were exceptionally welcoming and attentive throughout, and the overall ambiance of the hotel was lovely. The decor in the dining areas and bar was stylish and inviting, making every mealtime a pleasure.

Stayed in July 2025

Room was a bit tired but comfortable. Reception was efficient - but not particularly warm in style.

Fabulous location and smart common areas. Dog friendly with parking available. Good restaurants on site.

Stayed in June 2025

Room needs some maintenance/attention. Toilet roll holder broken, window netting came off in your hand when opened, balance on broken fittings. Shower had mould, sealant needs replacing, simple solution.

Public areas were great, warm and welcoming.

Stayed in April 2025

Facilities for my disabled wife were difficult ie ramp had to be used to get to reception, bar and restaurant.

Breakfast was excellent

Stayed in March 2025

Breakfast was good but had run out of some things

Location, comfort of the room

Stayed in March 2025

Nothing

Everything

Stayed in February 2025

Excellent room on the ground floor.

Stayed in February 2025

The noisy sound of empty bottles being emptied into the bin by the staff but not really a show stopper.

Really great hotel to celebrate my wife's birthday. Huge bed, amazing copper bath, very relaxing and top food.

Stayed in February 2025

The decor of our room and particularly the communal areas of our building (annex at the back) was a little dated and tired but good in-room facilities such as tea / coffee making and iron.

Wonderful central location in the heart of Bury St Edmunds, opposite the cathedral and Abbey Gardens and close to the main shopping street. Parking available outside and hotel staff happy to help organise tickets on the car. Great bar and lounge area with a very welcoming open fire - perfect spot for afternoon tea and late night drinks. Good breakfast menu with continental and cooked options. Helpful friendly staff throughout.

Stayed in February 2025

The hotel is expensive, and the amenities are lacking. The ensuite is outdated, and the shower curtain makes the shower unpleasant despite the cleanliness. The noisy street and poor windows let in the noise at night. The room smelled of running fryers from the nearby kitchen in the morning.

The hotel is situated in the heart of Bury St Edmunds, providing excellent location. The staff is friendly and dedicated.

Stayed in February 2025

with such a good reputation we were both disappointed at the reception we received. The young lady made us feel uncomfortable with her manner and how she interacted, in fact she was quite rude. It made us feel as if there was a problem and the rooms hadn't been booked correctly. I told her that I had received 2 emails from the Angel Hotel to thank me for payment and to state they were looking forward to our arrival. It has certainly made us think twice about a further visit. Any interaction with other staff was as it should be, helpful, polite and professional.

The rooms were fine - location is perfect for staying at Bury'

Stayed in February 2025

It’s very expensive for what you get.

Wonderful historic old hotel in middle of town.

Stayed in January 2025

Coffee at breakfast could be stronger

Lovely decor and location

Stayed in January 2025

Our room was quite small and lacking in character for such an historic building Music too loud in restaurant

Location, friendly staff, good restaurant and bar

Stayed in January 2025

Decor was odd, lighting not great can’t see inside the wardrobe as it’s so dark mirror opposite bathroom door so see inside bathroom from pretty much anywhere in the room. BUT WORST OF ALL the toilet paper. Everywhere in the hotel this toilet paper was so thin it disintegrated on contact with fingertips let alone anywhere else.

Location right opposite the abbey, great staff, cocktails believe the reviews they are outstanding. Sunday lunch was fabulous. The decor in the main hotel is lovely, quirky and high end. And the Vaults - we had no real reason to go down there other than someone came by and booked it for two years time, so had to have a look. It was a beautiful space and am desperately trying to create a reason to book it.

Stayed in January 2025

Not a lot, but if I’m being honest, a lift would be very useful.

The food ( lunch,dinner & breakfast), was excellent. The staff were first class. Great atmosphere and comfort.

Stayed in January 2025

Very expensive, small rooms Very limited car parking

Central location, open fire, lovely decor throughout

Stayed in December 2024

Very expensive

The food was exceptional and we loved the room we stayed in

Stayed in December 2024

Our room was quite cold but actually there was an extra heater in the wardrobe which i didn’t notice until checking out

The location is brilliant and excellent coffee shops and restaurants close by

Stayed in December 2024

Room heating wasn’t working and had to request help twice. Was eventually offered an alternative room or a portable electric heater, which was the option I accepted.

Great location and the hotel has lots of character.

Stayed in December 2024

Nothing.

We had a lovely room, no traffic noise, very comfortable. The staff were friendly, attentive and efficient. Not too far from the town centre. Interesting decor.

Stayed in December 2024

The noise outside and throughout from others and the rooms - you can hear everything

Nice layout and rooms

Stayed in December 2024

Quite creaky floors and long walk to our room

The olde world atmosphere clean lively facilities

Stayed in October 2024