Reviews of The Vaults

Great Location,Good atmosphere in bar below,Staff polite,Will stay again whilst I'm working in the area,If a room is available 👌

Property was good and the situation excellent.

I had a frightening experience. I was locked in the bathroom for over an hour due to a faulty door handle. The hotel apologised and offered me a refund. The hotel gave me £75 right away and told me that Booking. Com would refund the outstanding balance of £150. This has not happened. I have had no refund. Indeed I keep getting emails from you asking how my stay was! Please rectify this situation immediately. Regards Elizabeth Sibbald

Friendly staff clean room

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The shower, inconsistent water temperature.

We were going to the Folk Festival so it was just perfect for us

Brilliant location and fantastic value for money.

The beds were clean and the staff were lovely and helpful

The room wasn't very clean. The shower cubicle was broken. The curtains didn't fit the window. There was water leaking through the ceiling into the bathroom. We only stayed 2 nights out of 4 and the landlord has said that he would be in touch with booking.com to give us a refund which we are waiting to hear about from booking.com

Staff member was good on arrival. Bed was comfortable. Room was fine for one person. Location was good apart from the traffic and road outside but that was unavoidable.

Toilet didn't flush properly. Room needed more thorough cleaning as there were a small amount of broken crisps on the floor around the desk area. All slightly jaded and bathroom was badly designed, especially the position of the wash basin and shelf immediately above it, which made the basin difficult to use.. Room was very noisy from traffic past window and ventilation was limited.

Location was very good.

Room very tired.Stair case very hard for people not very mobile

The room was great, bed was comfy and location was brilliant you could get to places easy from there and all the people you met were lovely and friendly x

Nothing to many stairs to keep coming up and down Its hot in the room beds are uncomfortable needs updating couldnt open windows

Im disabled on a walking stick seen four flights of stairs spoke to the manger said there was nothing they could do and couldnt refund very unhappy

The pub is in a great spot, castle right behind you,train station less than 5 minutes walk. Close to river and all key areas. The staff are very friendly

Could possibly do with a bit of a spruce up. But it would have to be done thoughtfully so as not to lose its character

The hotel is conveniently situated on a main road very close to the train station. Lots of food and shops around. The check in and out process is simple and straightforward. The staff were nice. The bed was comfortable. If you go up the street just a bit there is a stairway on the left which takes you on a path around a castle and you can look down on the upstairs patio area of the pub (see photos). Its a short walk and a nice evening view of the city. The cost was a little steep for us but I think it was fair value for Shrewsbury. There is a Greggs nearby and I it was recommended to me that I try the sausage rolls. They are so delicious. I also recommend, if you have the time, a day trip to Shropshire if you enjoy gorgeous walks in nature.

The stairwell and rooms above the pub have a bit of a musty smell, but it is an old building so that's to be expected. I propped the window open a bit to let in a breeze to air out the room and cool it down. I was happy to find that the outside patio area right outside our window was not loud as other reviews had mentioned only a low murmur. We were on the second floor so we didn't hear any noise from inside the pub. Little bit of mildew in the shower and there was a spider that poked his head out of the cable raceway on the second night and gave me a fright, but what are you going to do right?

Excellent location, friendly and hospitable staff who all went the extra mile. Gave advice when asked and told us about a hide gem! Gave clear instructions about checking out, how to access the terrace from our room, where to find the wifi code, everything was superb! Such a beautiful and characteristic building. I love that they have kept all the old features, which bring the smell of authenticity and history 🤗

Only let down was the decor of the terrace. Needs a lick of paint and a quick tidy up/ rearrange of furniture, then it's all 5 perfect for us.

It was okay........

Not convinced about emergency exits from the 2nd floor, just a thought............

Convenient to amenities

Bathroom, dirty! Mouldy! Flooring smelt of urine.

Great location. Very hot weekend a Fan was provided in room & Bottles of water, which were appreciated

Lot of stairs to the top floor, Noise from beer garden due to late licence. However this was communicated by the hotel prior to arrival, and was not really a major issue for us. But just to be aware