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Reviews of The Upper House 4 stars

The Green, Stoke on Trent, ST12 9AE, United Kingdom

#3 of 15 hotels in Stoke on Trent

Guests' Choice

Review score

Based on 1406 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.4

  • Value for money

    9.0

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 3 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and homely

    Stayed in September 2025

  • Reviewed: 2 September 2025

    10
    A fairytale weekend
    • Leisure trip
    • People with friends
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Absolutely everything! If you’ve ever read Victorian novels, or fairy tales, or anything set in the English countryside, this is the place for you.

    Stayed in September 2025

  • Reviewed: 2 September 2025

    10
    Even though there was a wedding party there we didn’t feel like we were left out really enjoyed it thank you.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing 🤩

    Loved our stay had a lovely weekend,from start to finish.room lovely staff very welcoming hotel beautiful and the grounds +gardens amazing.

    Stayed in September 2025

  • Reviewed: 1 September 2025

    9.0
    Lovely hotel, gorgeous setting, excellent staff and food
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Sink in the room was dirty and there was a used teabag in the bin!

    Staff and food were excellent

    Stayed in September 2025

  • Reviewed: 1 September 2025

    10
    Lovely hotel in beautiful peaceful setting
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Beautiful gardens provided fabulous walks. Hotel cats provided friendly head butt's and amusing attempts to break into the dining room for dinner. Super staff provided everything else, including lovely evening meal and delicious breakfast burritos!

    Stayed in August 2025

  • Reviewed: 1 September 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable and relaxing atmosphere. Sat outside for evening drinks and had great views. Breakfast was freshly cooked and plentiful. Staff helpful and friendly.

    Stayed in July 2025

  • Reviewed: 31 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luxury Suite
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dusty on top of the mirrors, also main lampshade had cobwebs Was looking forward to breakfast only to be let down, bacon was dry as if it had been kept warm for to long, beans came cold. Ended up having a banana for breakfast, so a bit pricey for a banana, did bring it to thel staff attention but nothing was done about it.

    Room with balcony, the room was amazing, beautiful views over the gardens.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    8.0
    Positive overall but things let it down
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Thr beds

    We stayed here twice, a week apart. The first stay was lovely and we were very happy overall. The only downside was the bed which was very firm and not the most comfortable for us, though some people might like that. On our second stay, in a different room, we had the same issue with the bed being uncomfortable. Unfortunately, dinner on the second visit really let things down. At first, the waiter offered water but then he completely forgot about us. About half an hour later he apologised and took our order, and I must say the food itself was lovely. However, service continued to be poor. After clearing away, he said he’d bring dessert menus but forgot again, so I had to go and get them myself. Then he forgot to come back to take our dessert order, and when we looked around, all the staff were out the back on break. Other guests were also waiting and trying to find someone. In the end, we gave up and just paid before heading to bed. To top things off, I also got stuck in the bathroom when the lock jammed, my sister found it funny, but I honestly thought I might have to sleep in the bath! Such a shame, because the hotel has potential and our first experience was so positive.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lovely location and a beautiful old building

    Stayed in August 2025

  • Reviewed: 29 August 2025

    10
    Very friendly staff - clear instructions, lots of places to lounge and relax and comfortable facilities
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could have been improved - more fresh options

    Old, well preserved and gorgeous grounds. Perfect solo stop off en route to a wedding for a bit of r+r

    Stayed in August 2025

  • Reviewed: 29 August 2025

    10
    An amazing country house in beautiful grounds. Amazing to drive up to on arrival. Very relaxing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great. Features at the hotel were lovely. Having the room named and not a number is a nice touch.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Great quality without feeling pretentious. Really friendly accommodating staff wonderful food, comfortable rooms, great
    • Leisure trip
    • Group
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. I could find small things to improve but it wouldnt feel like I was doing the place justice. We were entirely satisfied.

    Really charming rural setting with beautifully maintained grounds, friendly staff, comfortable rooms and wonderful original fixtures and fittings throughout.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Country wedding guest getaway
    • Leisure trip
    • Family with young children
    • Triple Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The bed was a bit small for two adults, and it wasn't as comfortable as I would have liked. There was a funny smell when you walked into the reception. I know this is an old building. However, it wasn't very inviting, especially as this is what you first encounter.

    The location was very scenic and loved that it was based in a victorian house. The room was a good size, and the vegan options for breakfast were decent.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    We would stay again and recommend to family and friends.
    • Leisure trip
    • Group
    • Executive Double Room
    • Stayed 2 nights

    It was quite warm and windows didn't open very wide to let in the cool breeze so bedroom was still hot at night. Small fan provided but not enough.

    Beautiful grounds and the old world charm of the house was wonderful. Great breakfast served in a very elegant setting. Plenty of walking areas close to house, very rural feel.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    Fantastic peaceful hotel
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    We loved our room called Willow and the grounds are beautiful Great evening meal and breakfast

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Lovely
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Lovely location. Beautiful property and helpful, pleasant staff. Would definitely have a return visit!

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Good but breakfast needs to be sorted it let them down
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast Bacon was tough and dry like it had been kept warm for hours beans were lukewarm told the waitress and the only response was “Ok”

    Lovely location clean rooms Excellent evening meal

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Beautiful House
    • Leisure trip
    • Couple
    • Twin Room with Bathroom
    • Stayed 3 nights

    The food here is excellent, both breakfast and evening meals. With a great selection to choose from (even the local 'Oatcakes') at breakfast and all our special wishes were catered for. For a period house nicely modernised and very comfortable a lovely Hotel, just the bathroom was a little tight for me as a big man, so point dropped there.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    10
    Would not hesitate to spend another weekend there .I think Christmas celebrations there would be wonderful .
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to criticise.

    Perfect countryside location for an old country house.acres of grounds , plenty of outdoor seating surrounded by baskets of flowers and trees I can’t fault it. Dining room olde world , plenty of tables all nicely laid.Evening meal and wine excellent, plenty of choice. Bedroom quiet and bed comfortable excellent shower immaculately clean. A peaceful relaxing environment in every part of the hotel , even the resident cats were sociable !

    Stayed in August 2025

  • Reviewed: 17 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The avocado on toast at breakfast was very poor for a hotel of this standing

    The room and bathroom was clean and well equipped

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Grounds

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Memorable and added to our list of hotels to visit again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful location, attentive friendly staff and excellent food. Everything you could want from a classic English country house hotel :)

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Lovely quiet hotel with super friendly staff.
    • Leisure trip
    • Group
    • Twin Room with Bathroom
    • Stayed 1 night

    Staff were very friendly and helpful. Very good spacious room. Lovely grounds.

    Stayed in July 2025

  • Reviewed: 16 August 2025

    9.0
    Relaxed with great breakfast.
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night

    Nothing to dislike.

    Lovely breakfast with a great view. Relaxed place to stay and friendly staff and cat.

    Stayed in August 2025

Showing 1 – 25

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