Reviews of The Tophams Hotel 4 stars
28 Ebury Street, Westminster Borough, London, SW1W 0LU, United Kingdom
Loading
Guests also reviewed these properties:
Guadalajara, Mexico
Assisi, Italy
Bari, Italy
Ericeira, Portugal
La Plata, Argentina
Matlock, United Kingdom
Milan, Italy
Kampala, Uganda
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in July 2025
Verified reviewQuirky hotel, close to train station easy access, staff friendly and helpful. Not far from Buckingham Palace.
Was all good
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThis was a charming hotel within walking distance of Buckingham Palace. It was a lovely area with a lot of restaurants and coffee shops within about a block. The hotel had a lovely breakfast area but we couldn't stay for breakfast. There was also a charming bar area and sitting room. Lovely staff who were very helpful, including booking us an early morning taxi. (If you stay here, don't miss Harry's Italian Restaurant. It's a short walk away and a lovely spot for dinner.)
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location, quiet hotel, comfortable room.
Thank you for your kind feedback. We are pleased that you enjoyed the convenient location, the peaceful atmosphere of the hotel, and the comfort of your room. We truly appreciate your comments and hope to welcome you again in the future. Kind regards, Shae, Duty Manager
Thank you for your kind feedback. We are pleased that you enjoyed the convenient location, the peaceful atmosphere of the hotel, and the comfort of your room. We truly appreciate your comments and hope to welcome you again in the future. … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewThe lobby is well decorated and the bar is 🙂
The way to 3rd floor without elevator
Thank you for your feedback. We are glad that you appreciated the decoration of the lobby and enjoyed the bar. We are sorry the lift must not have been working during your stay as it does access the third floor. Your comments are valued, and we hope to have the pleasure of welcoming you back again in the future. Kind regards, Shae, Duty Manager
Thank you for your feedback. We are glad that you appreciated the decoration of the lobby and enjoyed the bar. We are sorry the lift must not have been working during your stay as it does access the third floor. Your comments are valued, a… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewExcellent location, quiet street with numerous cafes and restaurants nearby. Very helpful staff, Irina especially.
Thank you for your kind feedback. We are delighted that you enjoyed our excellent location on a peaceful street with plenty of nearby cafés and restaurants. It is also wonderful to hear that our team made a positive impression, with special mention to Irina for her helpful service. We truly appreciate your comments and look forward to welcoming you back again soon. Kind regards, Shae, Duty Manager
Thank you for your kind feedback. We are delighted that you enjoyed our excellent location on a peaceful street with plenty of nearby cafés and restaurants. It is also wonderful to hear that our team made a positive impression, with special… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewEverything was very good, clean and comfortable
Thank you for your kind feedback. We are very pleased to hear that you found everything to be clean, comfortable, and to your satisfaction. We greatly appreciate your comments and hope to welcome you back again soon. Kind regards, Shae, Duty Manager
Thank you for your kind feedback. We are very pleased to hear that you found everything to be clean, comfortable, and to your satisfaction. We greatly appreciate your comments and hope to welcome you back again soon. Kind regards, Shae, D… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNice quiet room at the back of 1st floor. Tastefully decorated. Not big but average size 4 London. Staff friendly n helpful. The continental breakfast was generous with lots of options.
Nothing
Thank you for your detailed feedback. We are delighted to hear that you enjoyed the quietness of your room, the tasteful decoration, and the comfort it provided. It is wonderful to know that our team were friendly and helpful, and that you appreciated the generous continental breakfast with its variety of options. We are very pleased that everything met your expectations and we hope to have the pleasure of welcoming you back again soon. Kind regards, Shae, Duty Manager
Thank you for your detailed feedback. We are delighted to hear that you enjoyed the quietness of your room, the tasteful decoration, and the comfort it provided. It is wonderful to know that our team were friendly and helpful, and that you … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location. Nicely appointed. Comfortable beds and pillows.
Very strong ‘perfumed’ cleaning product smell in the room. An air / carpet freshener maybe. Caused a headache and lack of sleep. Noisy air conditioning and bathroom fan. Bathroom in need of updating.
Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our convenient location, the style of the hotel, and the comfort of the beds and pillows. We regret, however, that your experience was affected by the strong scent of cleaning products, as well as the noise from the air conditioning and bathroom fan. We also note your comments regarding the condition of the bathroom. Please be assured that your observations have been shared with our housekeeping and maintenance teams for review. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards, Shae, Duty Manager
Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our convenient location, the style of the hotel, and the comfort of the beds and pillows. We regret, however, that your experience was affected by the st… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat location only 10 minutes walk, dragging suitcases, from Victoria train/underground/bus station. Comfy bed. Quiet hotel in a quiet street. Pleasant staff.
A bit small, when working with 2 big suitcases. The A/C seemed to have a variable temp during the night... sometimes chilly, sometimes not.
Thank you for your feedback. We are pleased to hear that you enjoyed our convenient location, the comfort of the bed, and the peacefulness of the hotel and surrounding street. It is also wonderful to know that our team provided a pleasant experience. We acknowledge your comments regarding the room size when managing two large suitcases and the variable temperature of the air conditioning. Your observations have been noted for review as we continue to improve the guest experience. Kind regards, Shae, Duty Manager
Thank you for your feedback. We are pleased to hear that you enjoyed our convenient location, the comfort of the bed, and the peacefulness of the hotel and surrounding street. It is also wonderful to know that our team provided a pleasant e… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThank you for your kind words. We are delighted you enjoyed your stay with us and hope to welcome you back soon. Kind regards, Shae, Duty Manager
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewWe had an issue with the first room we were given, the staff quickly & kindly fixed that. The second room was dark, quiet - which was good b/c I was quite sick. My guess is the condition of the rooms varies a bit. Quiet street, nice rooms for the lobby/bar and breakfast although that room got very warm with sun. I would warn people that this is a converted older London home and has a lot of very narrow hallways, up and down little stair wells to get to rooms - definitely unusual and could be hard if you aren't mobile or have large suit cases. Bed was comfortable. Easy to get to Victoria Station and there is a Gatwick express train there. Beautiful neighborhood. Lots of pubs in the area.
I would advise people to not add in the breakfast unless you really like the convenience. It seemed like some packaged goods and they ran out of things quickly - they do replace them but to me it didn't seem worth the cost. Nearby is a Gail's Bakery with great food! I don't know if you could have ordered items not in the buffet. London hotels are just expensive!
Thank you for taking the time to share such detailed feedback. We are pleased to hear that our staff were able to quickly and kindly resolve the issue with your first room, and that you found the second room quiet and comfortable during your stay. It is also great to know you enjoyed our convenient location, the charm of our neighborhood, and the easy access to Victoria Station and the Gatwick Express. We appreciate your comments about the character of our building, as well as your observations regarding breakfast and the layout of the property. Your insights are very helpful, and we will take them into account as we look to improve the experience for all our guests. We are glad that overall you enjoyed your visit, and we hope to welcome you back on your next trip to London. Kind regards, Shae, Duty Manager
Thank you for taking the time to share such detailed feedback. We are pleased to hear that our staff were able to quickly and kindly resolve the issue with your first room, and that you found the second room quiet and comfortable during you… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewLocation in Belgravia is perfect. Quiet, yet walking distance to train and coach stations. Buckingham place a 15 min stroll. Breakfast each morning was wonderful - the salmon was excellent!!
Nothing
Thank you for your wonderful feedback. We are delighted you enjoyed our perfect location in Belgravia, the quiet surroundings, and the convenience of being within walking distance to train and coach stations. It is great to hear that you enjoyed breakfast, especially the salmon! We look forward to welcoming you back on your next visit. Kind regards, Shae, Duty Manager
Thank you for your wonderful feedback. We are delighted you enjoyed our perfect location in Belgravia, the quiet surroundings, and the convenience of being within walking distance to train and coach stations. It is great to hear that you en… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything
Thank you for your kind words. We are so pleased you enjoyed your stay. We look forward to welcoming you back soon. Kind regards Shae Duty Manager
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIt's close to Victoria station.
When I arrived, the hotel door was locked and no-one responded at the entry phone, despite me having told the hotel in advance of the 1h slot when I'd be arriving (that was well within their accepted check-in times). There was no "come back soon" sign or anything to suggest this absence was temporary. After 5-10min some other hotel guests were going out and they kindly let me go in, otherwise I'd have had to wait outside the whole time. Inside, there was no hotel personnel at the check-in desk nor in the common areas. It took about 25min of waiting before someone from the hotel showed up and let me check in. About 15min in someone said on a speaker they'd arrive in "2min tops" and it still took them 10min after that. This was after 9pm so I was in a hurry to check in so that I could then go get dinner before all the nearby restaurants closed. I had a room at the 4th floor, and there is an elevator, but it doesn't go to the 4th floor (!). I had to take the elevator to the 3rd and then take a half-flight of stairs *down* and then 2 flights of stairs up, all with my suitcases. I booked a room that included "free breakfast" but then at check in the hotel said I'd actually have to pay for a full breakfast, only the continental breakfast was free (this restriction was not mentioned in the room description, this is at best intentionally misleading if not false advertising). I ended up getting breakfast elsewhere so Idk how the breakfast is. The water temperature in the shower is not constant, there's a few seconds of scalding hot water, then a few seconds of cold water and then it goes back to the set temperature for like 20s and then the whole thing repeats. So I had to keep showering for a bit, then jumping out of the stream when it got scalding hot, and go back in a little after, over and over.
Dear Marco, Thank you for your feedback. We are sorry for the delay at check-in and the inconvenience this caused, as well as for the lack of clarity regarding the breakfast inclusions. We will review our arrival procedures, online descriptions, and building information to ensure they are clearer for future guests. We also regret the issue you encountered with the shower temperature and have passed this to our maintenance team for immediate attention. We are glad you appreciated our location near Victoria Station and hope we can welcome you back for a smoother and more enjoyable stay. Kind Regards, Irina Assistant Manager
Dear Marco, Thank you for your feedback. We are sorry for the delay at check-in and the inconvenience this caused, as well as for the lack of clarity regarding the breakfast inclusions. We will review our arrival procedures, online descrip… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewWelcoming quaint and excellent location
Thank you so much for your lovely feedback! We are thrilled to hear you had a wonderful stay and enjoyed the beautiful surroundings. We are especially pleased you felt welcomed and appreciated the charm of our location. We hope to welcome you back again soon! Kind Regards Shae Duty Manager
Thank you so much for your lovely feedback! We are thrilled to hear you had a wonderful stay and enjoyed the beautiful surroundings. We are especially pleased you felt welcomed and appreciated the charm of our location. We hope to welcome y… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewBeautifully furnished, great staff, great location!
No dislikes.
Thank you for your kind words. We are delighted to hear that you appreciated the furnishings, our dedicated team, and the convenient location. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. Kind Regards Shae Duty Manager
Thank you for your kind words. We are delighted to hear that you appreciated the furnishings, our dedicated team, and the convenient location. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. … Show more