Reviews of Best Western Thurrock Hotel 3 stars
Ship Lane, Grays Thurrock, RM19 1YN, United Kingdom
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewOk hotel, beds were comfy and decent sized room. Had what was needed in room. Front desk lady was polite.
Food took forever despite being only people in the place, pretty basic and expensive for what it was. Room was ok but all very dated and rest hotel really not.very clean...long curtains were caked in dust!
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThis place is not ideal for disabled climbing 3 flights stairs as there's no lift in this hotel
No lift
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI had a very comfortable stay at Best Western Hotel Thurrock. The rooms were clean, spacious, and well-maintained, with all the amenities I needed. The staff were friendly and helpful, making check-in and check-out smooth and easy. The hotel offers convenient parking. I sincerely appreciate your support in facilitating a late check-in. It was very helpful and made my stay even more enjoyable.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI had a very comfortable stay at Best Western Hotel Thurrock. The rooms were clean, spacious, and well-maintained, with all the amenities I needed. The staff were friendly and helpful, making check-in and check-out smooth and easy. The hotel offers convenient parking I sincerely appreciate your support in facilitating a late check-in. It was very helpful and made my stay even more enjoyable.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation. Parking.
The bed had bedbugs, I woke up and within an hour was itching after a shower to find I had about 10 bites on my legs, stomach, shoulders and back of head.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDriving away
Bed was lopsided . Creaky floors from rooms above & the voices of rooms Nextdoor kept us awake. Shower didn’t work properly shower bracket broke. Breakfast was cold .
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewNeeds a fan
Thank you for taking the time to leave us a review. We really do appreciate it. Each room does have a fan, they are kept in the cupboard/wardrobe. We hope to see you again soon.
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewfriendly staff, building bit out of date, location outside of anything
Thank you for taking the time to leave us a review. We really do appreciate it. We hope to see you again soon.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewOk
Ok
Thank you for taking the time to leave us a review. We really do appreciate it. We hope to see you again soon.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery nice and clean and staff helpful
N/A
Good morning, Thank you for taking the time to leave us a review, we are glad you enjoyed your stay and hope to see you again soon.
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewEverything
All good
Good morning, Thank you for taking the time to leave us a review, we are glad you enjoyed your stay and hope to see you again soon.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewStaff helpful and accommodating.
Breakfast was missing listed items, bottled water, cakes, banana, and the coffee machine was not working both days.
Good morning, Thank you for taking the time to leave us a review, we are glad you enjoyed your stay and hope to see you again soon. With regards to the coffee machine not working we are aware of it and are waiting for the coffee company who we hire the machine from to send us parts. The bottle waters are located on the large round table in the restaurant in our ice bucket along with the pastries we provide, we do not serve cakes. As for the bananas I shall make sure we had a delivery that day, but we also serve other fruit that is also located on the round breakfast table.
Good morning, Thank you for taking the time to leave us a review, we are glad you enjoyed your stay and hope to see you again soon. With regards to the coffee machine not working we are aware of it and are waiting for the coffee company … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewHonest
All ok
Good morning, Thank you for taking the time to leave us a review, we are glad you enjoyed your stay and hope to see you again soon.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewStaff were good
Room was dirty I got bitten by lots of insects
Reviewed: 4 August 2025 · Stayed in August 2025
Verified review.
Covered in bites myself and my child were upon leaving, the rooms we so hot but only one Fan in a family room. Had the windows open during the evening/night. No info on keeping the windows shut due to bugs in room 204. So bites are from bugs however some concern me that they could be bed bugs due to the pattern and the redness.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewCozy feel. Good breakfast. Quiet for sleeping.
Two flights of stairs to room with no lift
Thank you for taking the time to leave us a review. We really do appreciate it. We hope you visit us again soon Kind Regards Donna Reservations
Reviewed: 3 August 2025 · Stayed in July 2025
Verified review