The self check-in system with the codes doesn't work well. It would be better if they reverted back to the old system of checking in people face to face at reception. This is much better for security, and creating a positive start.

A big shout out to Komal, the manager who dealt with my extension request in a timely and efficient manner. She was SO sweet and kind, and really made my day!

Stayed in August 2025

Nowhere to park and no staff to let me in for early check in which I asked for weeks ago only got in as we bumped into a cleaner by total chance changed codes for doors for us which had changed again when me and my son got back at 10pm

Good location

Stayed in August 2025

Room was a bit run down with a few things not working. Good enough for a one night stay over but not somewhere I would stay for a romantic get away or anything. Not a huge problem, but noticeable

The staff were great, Komal on reception was very friendly and welcoming. Great value for money and a great location

Stayed in August 2025

Very small, no parking.

Bed was pretty comfortable

Stayed in July 2025

I don’t like the self check in system, it does not make sense and the codes were invalid multiple times. The team gave me the codes which were not work in, I literally struggled to get into my room. I would request this hotel to stop this automated system.

Komal was very helpful with the whole process.

Stayed in August 2025

Carpets were dirty and in places stained, room was very noisy due to floorboards creaking and sash windows rattling, bed was very creaky with two people, advertised bar was closed, passcode locks were inconvenient

The bed was comfortable, shower was spacious, good location, able to park out front

Stayed in July 2025

No one is ever on reception. Online check in didn’t work so had to call the hotel to get the code which I could barely hear because of bad signal. I bumped into the lady who answered the phone while looking for my room seconds later. No one there during check out either Feels like a self check-in AirBnB even though you are in a hotel and would be less hassle if someone was there on the desk to deal with guest problems. There was a serious leak in my shower and I wanted to tell someone but no staff Thin walls and I was kept up by people talking at midnight Perfectly fine for one night though

Fantastic location in Clifton, right next to the university Decent, clean room, all amenities provided Good value for money Comfortable TV, tea and coffee

Stayed in June 2025

Basic, automated system with no staff, corridor noise, foot step noise from above, very warm temperature with only a small amount of window opening to let air in.

Location

Stayed in June 2025

Never saw any staff at any time. Woken at 5 by a moron prattling in Hindi or Urdu on the staircase. He did shut up and move on when I told him to. No abuse from him.

Close to town.

Stayed in June 2025

If you have any mobility issues, this hotel is unsuitable for you (no lift, and many stairs). The hotel would really benefit from some investment, for example fresh carpets as the current ones are very stained.

The young lady on reception was very helpful and polite. The bed was comfortable, and although the hotel and room was rather run down, it did appear clean.

Stayed in June 2025

24/7 telephone support was not available. Also really stressful check-in as no one on reception.a kind guest let me in, otherwise I'd be waiting on the street. There needs to be someone on reception. No toiletries in my room as promised nor was there a place to keep my bike safe. I felt really sorry for all those people waiting to check in and find there was no receptionist or rooms as promised. Also tv very small and at the far end of the room, hopeless for watching.

It was a comfortable bed and having tea, coffee and milk was great Was able to keep my bike inside as no places to lock up my bike as I had been told. Receptionist helpful when she arrived.

Stayed in June 2025

No reading table in the room

Good location , no reading table in the room

Stayed in April 2025

It needs to be touched up, and a bunch of things fixed or replaced, but for a one night stay, it was adequate

The location of the hotel

Stayed in May 2025

Couldnt get any parking information, in an area with little parking. Was great we managed to park at the hotel. It wasn't clear if we'd booked a room with an ensuite from the booking, it seems most rooms are ensuite but wasn't sure until we checked in

Cosy comfortable room.

Stayed in May 2025

Too many stairs Hallway carpets very dirty

Clean comfortable bed

Stayed in May 2025

Run down property, lights didn't work, was not a "large" double bed, crazy stairs in a million directions. Key code worked then stopped working. Had to wait 15mins for a new one after getting back late.

Good location. Friendly staff.

Stayed in April 2025

Great location, handy for the city centre

Stayed in April 2025

Unfortunately staff did not speak a significant amount of English to understand what I was asking for about parking and breakfast very poor needs up gradeing

Stayed in March 2025

The price and location

Not very expensive.

Stayed in March 2025

The only thing that brought fear in us was someone trying to break the room 4 in the morning He was continuously trying the passcodes n was not saying anything when we were asking who it was. That was a very bad and insecurity what we felt. What if he would have got inside with a bad intention. Please do look at the cctv footage of 25.03.25 at 4 in the morning . And plz make sure that this doesn’t happens with someone else. This will ruin yur goodwill in the market.

The facility and everything was perfect. The room was beautiful well placed with everything. Slightly issue with the heating but its fine bcz the weather was good.

Stayed in March 2025

We arrived before our 3pm check in and wanted to ask where we could park our car (we was told when we booked that they had limited parking but if that was full they would advise where we could park!) there was no one at the hotel, no way of getting in and no one answering the phone!!! At 3pm when we could access the hotel the member of staff on reception had no idea where to park it was another guest that advised us. Room was clean enough although carpet was quite stained. Bed was a bit hard and pillows flat and uncomfortable! Ok for one night but not sure I will return.

It was a good location for us to visit our son.

Stayed in March 2025

Moldy bathroom ceiling, dripping shower (we had to put the shower head on the glue so we wouldn't have to hear the dripping all night), very noisy (could hear loud stomping from upstairs & students shouting outside in the middle of the night), only 1 tea bag for a double room

Bed linen was clean, check-in easy & straight forward, central location

Stayed in March 2025

the bedding is not so clean, there were stains on the duvet

Location

Stayed in March 2025

Single rooms are very small and have a shared bathroom. They’re at the very top, there’s no lift and the stairs are very steep for an unfit old bloke! OK in the winter but being at the top of the building and having no A/C, it would probably be quite a hot room in the summer.

Good location The wi-fi is better than a Premier Inn

Stayed in March 2025