Friendly staff great location

Stayed in August 2025

Location

Stayed in August 2025

It's away from the pub restaurant area so definitely quite quiet 🤫

Stayed in August 2025

Everything was good - nothing to dislike

It was good

Stayed in August 2025

The room was great , however under the bed needs a hoovering / dusting (yes i am one off those people who check) compliance is my job! The window needs attention and the sofa needed a deep clean but it was serviceable (just). I will definitely be back this is a great hotel and i will be booking again!

The staff were exceptionally friendly, and the hotel offered free parking. The building itself is charming, featuring a fantastic pub that adds to its character. The bar staff were welcoming and attentive, with one person, Angela, standing out as a true superstar. She quickly noticed I was staying at the hotel, found me a seat, and even helped me choose my food. Once seated, a pint was promptly brought over by a super friendly and efficient staff member, perhaps the manager, who truly shined behind the bar. The bar area is fantastic, a genuine, traditional pub with a warm atmosphere and a positive, can-do attitude from the staff. The food was also very enjoyable, making the whole experience even more memorable. My room was big and very well equipped , iron , ironing board, tv , kettle , large bathroom with a bath and a shower and overall it was cleanish.

Stayed in August 2025

we found near our pillow blood on the sheet looked as if whoever had made the bed had cut her finger or similar.

my granddaughters 18th birthday was in the events room and went well Our room was ok and had a comfortable bed and good shower

Stayed in August 2025

The staff were so friendly and helpful!

Stayed in August 2025

Nothing

Very dog friendly. Comfortable rooms and beds. Excellent location just off the A1 perfect for an overnight stop going to Scotland.

Stayed in August 2025

Parts of room were really dusty. High level and corners of room/ radiators. I told them on checkout and they said they would rectify immediately.

Decor, restaurant, staff were very friendly.

Stayed in July 2025

The plumbing needs a revamp. You can hear everyone going to the toilet or taking a shower. It's probably a single system.

The chalet room was very comfortable and perfect for our needs.

Stayed in July 2025

Meals at night we're not good - fish over cooked and dry, chips not fully cooked so couldn't eat them. Husband had Farmers breakfast with bubble and squeak that was basically only fried potato and not much thought about presentation. Chairs in main resturant area could do with reupholstering as very badly stained. If we stayed again would try to find somewhere to eat elsewhere.

Staff really friendly. Beamish quarter of an hour drive away so extremely convenient. Bed very comfortable. Plenty of parking spaces.

Stayed in July 2025

Rooms were very well presented and comfortable. The breakfast was excellent and as well as the evening food.

Stayed in July 2025

Evening meal was average

Location and staff

Stayed in July 2025

Although the room was exceptional value for money food and drinks were a little on the expensive side.

Clean comfortable rooms, great sleep and very quiet. Pub was very nice with helpful and courteous staff

Stayed in July 2025

Room we were in definitely needs a bit of tender loving care, windows really grubby with what look like black mould in corners, kept having to ask for more milk and tea bags .

Stayed in the hotel this time instead of outside accommodation, definitely prefer the latter, lovely hotel.

Stayed in June 2025

Ate in the restraunt and noticed on the floor between kitchen and dining area large piece of lettuce half a slice of bread and some tissue this was never picked up despite waitress and other staff members passing everytine they went into the kitchen The shower base was thick black mold in one corner so we didn't use the shower at all.

Quiet room away from the main building

Stayed in June 2025

Overhead shower option only - would prefer to have the option of a wall riser rail shower head too. Picnic table outside the rooms encourages people to sit there and be noisy.

Have the restaurant on site was great. The bed was very big. I asked for a quiet room and was located in an end room on a block of 4 at the back of the car park, which was fine the first night. On the second night the other residents on the same bock decided to have drinks on the picnic table outside of the room after 11pm. My husband had a word but they didn't move so e went to reception and they sorted it. All the staff were very friendly and helpful.

Stayed in June 2025

As above

Breakfast good but I chose the smaller breakfast Room very good but no biscuits/cookies supplied with the tea or coffee Did not take dinner

Stayed in June 2025

Bedroom in a separate building, so quiet

Stayed in June 2025

Rooms were clean and spacious. Friendly and attentive staff. Food and service in the restaurant/bar was also very good

Stayed in June 2025

A lick of paint here and there wouldn’t have done any harm and it would be lovely to be able to sit down at a mirror to do your hair and make up in every room.

Lovely atmosphere, all the staff were incredibly helpful and friendly and a big shout out to Ross and Bailey for their brilliant Customer Service. Nice bar, we spent the afternoon having a couple of drinks and then had a lovely meal in the evening.

Stayed in June 2025

Freeview channels on the TV would have been better, but we didn’t spend much time in the room anyway.

Excellent cooked breakfast. Plenty to eat and set us up for the day.

Stayed in June 2025

Nothing

Great location

Stayed in June 2025

Dinners really ordinary.

Good breakfast, although one day fruit had not arrived !? Dinner not so good - 5/10 on two occasions. Almost all staff very friendly and helpful. One night when the pub was full of diners we asked a lady if we could just glance at the menu and she was brusque/rude. The manageress was delightful and sorted out a confusion in our booking re breakfast.

Stayed in June 2025