The Promenade , Penzance, TR18 4HG, United Kingdom
#6 of 9 hotels in Penzance
Guests' ChoiceBased on 1761 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
9.3
Facilities
7.8
Staff
8.8
Value for money
7.6
Free WiFi
7.6
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End of dialog contentReviewed: 5 September 2025
Desmond
United KingdomStaff were very helpful and welcoming. Lovely view when dining and evening meal and breakfast were very good.
Stayed in September 2025
Reviewed: 3 September 2025
Claire
United KingdomThe hotel has been upgraded and is in need of further upgrade as it’s a little tired and dated in places. The access from the carpark is not easy with cases / bags although there is a stair lift.
The hotel is well located for going into the town and accessing the harbour and heliport. The rooms are clean and the food is good. The staff are largely very friendly.
Stayed in September 2025
Reviewed: 1 September 2025
Alannah
AustraliaThe location of the property was excellent with our room overlooking the water. Our room was clean and comfortable with all the necessary inclusions. The breakfast was very good, with a cold selection followed by a home cooked meal. Free parking for our car was included.
Stayed in August 2025
Reviewed: 31 August 2025
Angela
United KingdomOur room was light, airy, clean larger than expected and with a sea view. Bed comfortable. I loved the grandeur of the staircase, what a shame part of it had to be lost due to fire regulations. Queens met our expectations and location was ideal for the Cornish Pirates Rugby Club and sea front. Our car was safe and secure in the hotel’s car park - a real plus point when parking is a premium in seaside locations.
Stayed in August 2025
Reviewed: 29 August 2025
Carmen
United KingdomIt was like a maze game trying to find my room
Definitely the location and the comfy bed
Stayed in August 2025
Reviewed: 28 August 2025
Moira
United KingdomUncomfortable mattresses.
Very clean room. Character property. Perfect location
Stayed in June 2025
Reviewed: 28 August 2025
Nicki
United KingdomCheck in not until 4pm.
Great location, very clean, parking.
Stayed in August 2025
Reviewed: 27 August 2025
Peter
United KingdomRoom carpet and windows ( outside) dirty . House keeping only after three days
Location and staff
Stayed in August 2025
Reviewed: 27 August 2025
Albert
United KingdomNothing
Breakfast was wonderful
Stayed in July 2025
Reviewed: 26 August 2025
Wei
MalaysiaThe furbishment is apparently aged though still functioning. The curtain almost dropped when we adjusted it. The mattress was quite soft. Breakfast was fixed menu so worth checking ahead of booking.
Choices of breakfast. Room with sea view. Hotel is just opposite of the sea. Size of the twin room - it is large. Vintage style - nice for holiday stay and Instagram.
Stayed in August 2025
Reviewed: 24 August 2025
Kath
United KingdomShame we couldn't stay longer!
The perfect weather made breakfast in the dining room heavenly. Gazing out onto the crystal clear calm sea whilst eating a hearty breakfast and sipping tea, a fabulous start to the day. Also the staff were wonderful, friendly and helpful.
Stayed in August 2025
Reviewed: 23 August 2025
Jane
United StatesThere was only 1 spare outlet for plugging in electronics in the room, and it was In an awkward position for charging the phone. The wardrobe took up a lot of space next to the bed, so something narrower would be better. The WiFi was a bit spotty in the hotel and dropped frequently while I was using it.
The location of the hotel is lovely being right on the coast. The meals were good and there was a nice selection of dinners for the evening meal. The room was clean and bright. The staff were very friendly and helpful.
Stayed in August 2025
Reviewed: 23 August 2025
David
United KingdomThe poor old Queens is looking tired. Stop it needs a full refurbishment, but I guess that could cost a lot of money.
Breakfast was taken at a dining room overlooking the sea. The food was excellent and the service good.
Stayed in August 2025
Reviewed: 22 August 2025
Suzanne
United KingdomCould do with a little TLC in places. Room very hot but fans are provided.
Great hotel with lovely large rooms. Staff were all friendly and attentive, nothing was too much trouble. Breakfasts excellent. Perfect location.
Stayed in August 2025
Reviewed: 22 August 2025
Dipak
United KingdomHotel is a bit dated. Needs a bit of TLC. Restaurant is average. Better to eat out. Staff were superb though and very helpful.
Location. Parking. No frills really.
Stayed in August 2025
Reviewed: 22 August 2025
Anne
United KingdomNothing was too much trouble for reception staff and dining room staff - a lovely hotel where I felt at home perfect for single travellers, very central for walks and buses.
Stayed in August 2025
Reviewed: 22 August 2025
Lora
GreeceThe only thing that was mid was the water pressure in the shower
Excellent location, old but very comfortable room & tasty breakfast
Stayed in August 2025
Reviewed: 21 August 2025
Caroline
United KingdomAs above - rooms serviced more regularly
Location great, room a good size, comfy beds. Room only cleaned every 3 days so we didn’t get it cleaned during our stay which was a shame as bin was getting full and same towels. Breakfast delicious - especially the large variety of hot options available to order.
Stayed in August 2025
Reviewed: 19 August 2025
Andrea
United KingdomThe location is fabulous, plenty of parking. Even though the hotel is on the older side, the rooms are very clean and well maintained. Breakfast was very good, staff are friendly. Very good value.
Stayed in August 2025
Reviewed: 19 August 2025
Michael
United KingdomJust a minor point but a mini fridge to store provisions might be useful. Rooms didn’t have a/c on warm summer days but portable fans are provided which were adequate.
Location right on the seafront, and only a short walk from the train station. Excellent breakfast with a varied menu and a good bar ! All round comfort with tea/coffee biscuits provided in the room.
Stayed in August 2025
Reviewed: 18 August 2025
Puja
United KingdomVery late check-in and they don’t service rooms, even on request
We had sea view, which was lovely, its was windy so windows rattled, but we didn’t mind, the location was great!
Stayed in August 2025
Reviewed: 16 August 2025
Paul
AustraliaNothing negative
This is a great old hotel directly across the road from the beach. It has off street reserved parking. I liked the grand downstairs public rooms - reading, dining, breakfast, bar, and sitting rooms. All staff at reception and breakfast were professional and helpful. They look smart in uniform too. It’s a full service breakfast - your order taken at the table and delivered promptly. The bedroom is very comfortable.
Stayed in August 2025
Reviewed: 15 August 2025
Simon
United KingdomThe service at the bar was a bit hit and miss it could do with someone there at all times
Good breakfast and a nice view from the restaurant
Stayed in August 2025
Reviewed: 14 August 2025
Marissa
PhilippinesThe food was good! The location is near the train and bus station! I would stay here again!
Stayed in August 2025
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