Reviews of Kimpton Charlotte Square by IHG 5 stars

Dear Alasdair, Thank you very much for sharing your feedback following your recent stay with us. While I’m pleased to know you were happy with the second room offered and our location, I’m truly sorry to hear that your initial room and some aspects of the service did not meet your expectations. We always aim to ensure our rooms feel welcoming and comfortable, and I regret that the first room allocated left you feeling disappointed. I also appreciate your comments regarding the attentiveness of our waiting staff. Consistency is key in creating the seamless service we strive for, and I will be sure to share your observations with the team to help us improve. Your feedback is incredibly valuable to us, and I do hope we will have the opportunity to welcome you back for a much smoother and more enjoyable experience. Kind Regards, Miguel

Dear Alasdair, Thank you very much for sharing your feedback following your recent stay with us. While I’m pleased to know you were happy with the second room offered and our location, I’m truly sorry to hear that your initial room and som… Show more

Dear Lizzy, Thank you for your kind words about our location and friendly team – we're delighted you felt well looked after. We're sorry to hear the room size and bathroom didn’t quite meet your expectations. Being in a historic building, layouts can vary, but we always aim to provide a comfortable and high-quality experience. We understand how important comfort and space are, and we truly appreciate your feedback. We hope to welcome you back for an even more enjoyable stay. Kind regards, Ruby Front Desk Team

Dear Lizzy, Thank you for your kind words about our location and friendly team – we're delighted you felt well looked after. We're sorry to hear the room size and bathroom didn’t quite meet your expectations. Being in a historic bu… Show more

Dear Kurt, Thank you so much for sharing your feedback with us. We’re delighted to hear that you found our team friendly and helpful, and that you enjoyed the comfort and cleanliness of your room. It’s wonderful to know you would have liked to stay longer to enjoy more of the hotel and its amenities. We do understand your comments regarding the location, and we truly appreciate your perspective. While we’re only a short walk from the Old Town, we’re also glad to offer the charm and tranquillity of Charlotte Square with easy access to both the historic and modern sides of Edinburgh. We hope to welcome you back for a longer stay next time so you can fully enjoy everything Kimpton Charlotte Square has to offer. Kind regards, Miguel The Kimpton Charlotte Square Team

Dear Kurt, Thank you so much for sharing your feedback with us. We’re delighted to hear that you found our team friendly and helpful, and that you enjoyed the comfort and cleanliness of your room. It’s wonderful to know you would have like… Show more

Dear Susan, Thank you sincerely for taking the time to share such a thoughtful and detailed review following your recent stay with us at Kimpton Charlotte Square. We’re truly delighted to read your kind words about our team. Despite the busy period and the unusually hot Scottish weather, it’s heartening to know that our colleagues made such a positive impression through their warmth and professionalism. Your generous comments will be proudly shared with the team, as they reflect the values we strive to embody every day. We’re also pleased to hear that you enjoyed our vast breakfast offering, the comfort of your air-conditioned room, and the ease of your check-in and check-out experience. Your helpful suggestion regarding alternative seating for breakfast has been noted and will be shared with our restaurant team as we continually look to enhance guest comfort. That said, we are very sorry to learn that the condition of your room did not meet your expectations. Please accept our sincerest apologies for noise-related issues you encountered. Please know that this occurrence is not reflective of the high standards we hold ourselves to, and we take your feedback seriously. Our leadership teams will be made aware of your comments, and we are working to address the issues you raised, including bathroom upkeep, sound insulation, and external cleanliness. We also acknowledge your concerns regarding the pricing during a high-demand period. While rate fluctuations do occur during major events, we understand that value must always be evident, and we regret that this was not your experience. Your feedback will be carefully reviewed by our team as we assess how best to deliver consistent quality, regardless of season or circumstance. Your insights are invaluable to us, and we truly appreciate the time you took to share them. We hope to have the opportunity to welcome you back in the future so that we may provide the seamless and exceptional experience that you rightfully expected and that we are committed to delivering. Please don't hesitate to reach out to us if you are every back in town and we can organise a perfect 10/10 stay for you. Best, Zoe

Dear Susan, Thank you sincerely for taking the time to share such a thoughtful and detailed review following your recent stay with us at Kimpton Charlotte Square. We’re truly delighted to read your kind words about our team. Despite the … Show more

Dear Ronan, Thank you for sharing your feedback. We’re pleased to hear that you found our staff friendly, as we pride ourselves on delivering warm and attentive service. However, we’re sorry to learn that your room did not meet your expectations in terms of size, amenities, and view. We understand how important these elements are to a truly exceptional stay, especially at a luxury property. Please be assured that we take your comments seriously and will review them to improve our guest experience. We appreciate your honest feedback and hope to have the opportunity to better serve you in the future. Kind Regards, Miguel Front Desk Kimpton Charlotte Square

Dear Ronan, Thank you for sharing your feedback. We’re pleased to hear that you found our staff friendly, as we pride ourselves on delivering warm and attentive service. However, we’re sorry to learn that your room did not meet your expect… Show more

Dear Ronald, Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased to learn that you enjoyed our central New Town location, we are disappointed to hear that the level of service you experienced did not reflect the high standards we are committed to upholding. Please accept our sincere apologies that your interactions during check-in, check-out, and breakfast did not meet expectations. We understand how important attentive, seamless service is to our guests, and we regret that we fell short in delivering the consistent five-star experience we strive for. We also acknowledge your concerns regarding value. While pricing can vary based on demand and availability, we appreciate that any rate must be matched by an exceptional guest experience—and we are sorry that we did not achieve that balance during your visit. Your feedback is invaluable to us as we continuously seek to refine and elevate the guest experience. We hope to have the opportunity to welcome you back in the future, and to restore your confidence in our service and hospitality. Best, Zoe

Dear Ronald, Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased to learn that you enjoyed our central New Town location, we are disappointed to hear that the level of service you … Show more