Too many stairs to get to room

Comfy bed

Stayed in August 2025

No lift so a lot of walking up and down when there was an issue to talk to front desk. No direct number to call them

The staff were helpful, about 5-10 min walk to station, had all the basic amenities and Netflix access on TV, was a cheap stay so can’t complain

Stayed in August 2025

No lift . No aircon . The picture of the room the carpet wasn’t the same . No where to hang your clothes . No rail . The staff give us the wrong code to go in at night . The baggage was full so I couldn’t leave our bags there . Just not enough space to put your belongings.

My bed was comfortable. I like that it had flat screen tv .

Stayed in August 2025

Size of the single room.

In my honest opinion, the single room are way too small for that price.

Stayed in August 2025

Noisy (ie toilet flushing from another rooms) and lack of detail (ie no sugar on the coffee/tea tray)

Well located

Stayed in August 2025

N/A

Staff were very helpful

Stayed in August 2025

The luggage room was full and an early check in was not possible, therefore we had to leave our bags in the open corridor next to reception which meant we had to place a lot of trust in the hotel. It worked out fine but it would have put me off if I'd have known. When we got back to the hotel at 11.30PM there was nobody around, so the receptionist from a neighbouring partner hotel came in and checked us in.

A place to get your head down for a few hours whilst exploring London.

Stayed in July 2025

The fact that there may have been a wasp nest somewhere near my room. As there's been quite a few coming in my room through a hole near bed. I was really uncomfortable during my stay as I kept trying opening windows so they can get out. But they kept loitering around and annoying me. I then found 2 dead wasps on floor and when I looked under the bed, there was loads more. That is clearly not a good sign. They need to clean the room properly and fill holes. I even told staff about it, but apparently they already knew. So clearly they don't really care.

The fact that it's centre, makes it easy to access places by walk. And next to Hyde Park so perfect for morning walks.

Stayed in July 2025

The property overall is very worn out. Scruffy, tatty, crummy sums it up. Single room is tiny. Not for fat people. My room was on top 4th floor with no lift so only for fit people. The toilet flushing system is very noisy and wakes up neighbours if used at night.

Location. Cheapest single room with bathroom on date of booking. Room has a smart TV. Had a fan as no air-con. Against all odds I had a good nights sleep.

Stayed in July 2025

It is a very small room packed with 4 beds with no ventilation.

it was the only one available for that date.

Stayed in July 2025

Beddings is disgusting

the staff is very good and helpful

Stayed in July 2025

No TV, only one cup but two occupants and the hairdryer was faulty.

The price. It was a bit shabby from the outside but I couldn't fault the cleanliness. Sheets were crisp and clean, towels the same. It was basic but served a purpose for the time I was there.

Stayed in July 2025

Walls was very thin. Was kept awake for a long time by the people in the next room doing what couples do, just wish they were quieter!!🙄🤦‍♀️.

Good price for 3 people staying 1 night

Stayed in September 2025

Tea and coffee facilities everyday, more storage and hooks required in bathroom, hairdryer not available One mirror in bathroom didn’t accommodate well. Full length mirror or bigger mirror somewhere would have been good. Mini fridge would have been nice

Spacious

Stayed in July 2025

Amazing service from check-in to check-out. The front desk team went above and beyond to make sure everything was perfecttt✅

Stayed in August 2025

Small room , no one came for cleaning the room

Stayed in August 2025

Some broken tiles in the bathroom and the window shutters needed attention to the hinges as they were lose on the frame but no curtains so had to use the shutters very carefully.

My son left his teddy the staff found it and kept it safe for us.

Stayed in August 2025

A functional fire door is a legal requirement on all hotel bedrooms in the UK. The gap under the bedroom door we stayed in was about 30mm.... it should have been 3mm. If there was a fire, occupants could well die of smoke inhalation, as the fire door was pointless. The room was not clean... the last occupant left rubbish down the side of the bed, on top of the wardrobe and eyelashes on the floor.... we found them. There was a pest box down the side of the bed.... but dont worry, we also saw them on other floors so clearly the mice(?) like to travel. The rooms are tiny, there is no place to put your stuff as there is no bedside table, chair, chest of drawers, ohhh there is a wardrobe with 3 hangers and one of them was broken. Did i mention there is no bed head, so please do enjoy, (as much as we did) the greasy wall stains from other peoples heads. The location is great, the linen and towels are clean.

The location is fantastic

Stayed in August 2025

The carpet on the stairs was a bit worn here and there; people might trip over it.

The room was very small, but it had everything I needed. It was basic and it was clean. It's a bit noisy now and then, other guests walking the stairs up and down, but this was to be expected. I enjoyed my stay, though. It's good value for money, considering the location.

Stayed in August 2025

Great location.

Stayed in August 2025

Wonderful staying and u can leave ur bags after checking out ❤️‍🔥❤️‍🔥❤️‍🔥

Stayed in August 2025

ABSOLUTELY EVERYTHING! FROM THE RECEPTION CHAIR'S BEING STAINED, THE RUBBISH CARPET ON THE STAIRS, THE DIRTY WALLS AND BANISTER TO THE ROOM ITSELF, WE LIKED ABSOLUTELY NOTHING ABOUT THE PROPERTY. THE ROOM WAS MEANT TO BE SUPERIOR DOUBLE, WHICH IT WASN'T. THE ROOM WASN'T EVEN READY WHEN WE GOT THERE AT 3pm FOR CHECK IN. WE WAS WAITING ONE HOUR. WHEN WE EVENTUALLY GOT TO THE ROOM IT WAS DISGUSTINGLY DIRTY, SMALL, HAIRS ON THE BED, HOLES IN THE SHEET, WHICH LOOKED LIKE CIGARETTE BURNS, THE TINY TINY BATHROOM HAD SOME MUCKY SUBSTANCE ON THE FLOOR, SINK AND PLUG HOLE WAS DIRTY. SHOWER CURTAIN GRIMY. THIS WHOLE PLACE JUST GAVE ME AND MY PARTNER THE ICK. WE DIDN'T EVEN STAY LONG ENOUGH TO TAKE PICTURES. IN AN EXPENSIVE LONDON BOROUGH, THIS BUILDING COULD BE A WHOLE LOT BETTER AND NEEDS SOME MAJOR REFURBISHMENT. ME AND MY PARTNER DECIDED TO BOOK THERE DUE IT'S LOCALITY TO PORTOBELLO ROAD.

THE ONLY THING WE LIKED ABOUT THE PROPERTY WAS THE LOCATION OF WHERE IT WAS AND THE LOVELY GENTLEMAN DHARI AT THE RECEPTION WHO WAS VERY HELPFUL IN PROVIDING AN ALTERNATIVE FOR US. ABSOLUTELY NOTHING ELSE! FROM THE RECEPTION CHAIR'S BEING STAINED, I KNEW IT WAS GOING TO BE BAD! THE RUBBISH CARPET ON THE STAIRS, THE DIRTY WALLS AND BANISTER TO THE ROOM ITSELF, WE LIKED ABSOLUTELY NOTHING ABOUT THE PROPERTY

Stayed in August 2025

I was supposed to be in a double superior I was. Put in a single and then after agreeing about guests had a guest told they couldn't come in and then told to leave so my guest had to. Go

Stayed in August 2025

The cleaning of the room was poor. Facilities inexistent, i got the triple superior room,not even a chair. The bathroom horrible totally not hygiene at all ( rust, shower almost collapsing, electrical you could of shocked yourself) window not closing, walls cracked, furniture broken, beds dirty and old and after an hour of sitting in them we got some bits on our skin

The location and the staff

Stayed in August 2025