Reviews of The Old Custom House 4 stars
South Quay,, Padstow, PL28 8BL, United Kingdom
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe dual aspect view of the harbour and the fishing docks was great for people watching, and beautiful in the morning with a cup of excellent coffee provided in the room. Staff were really friendly and always very helpful.
Nothing we didnt like.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGreat location but shabby
Hot in the rooms and feels a bit run down
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewIt was old and quaint just a pity no lift
The staff and ambiance
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation was amazing
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe loved the location, convenient access from the car park. We loved how clean the whole place was kept, the cleaners always asked us if we needed anything if we were still in our room. All the staff were so friendly and the cooked breakfast was fantastic. I wish we lived closer so we could come again more frequently! We didn’t want to leave!
I can’t say there was anything we didn’t really like. Only that our room was a bit of a hike , but I know now to request a room closer to the front of the building. Also maybe a better selection of fruit for breakfast. Other than that everything was absolutely fantastic and we would stay again in the future. We look forward to seeing you after the refurbishment.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewRoom was nice but very warm. Breakfast was lovely and location was good however parking nearby very difficult.
Accessibility is poor and parking nearby is difficult. Staff were lovely though.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIts location and how picturesque it was. My room was a lovely size and felt homely.
Lack of parking and the showroom/toilet was looking tired.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewOur room was next to a pub that had loud music late into the evening, which we found a disturbance, however receiption were able to move us to a quieter side of the hotel the next morning
We would have been grateful to have had a fridge and a safe in the room, especially during the hot weather a fridge would have been most welcome.
Dear Karen, Thank you for taking the time to share your feedback. We’re pleased our team were able to assist in moving you to a quieter room and that this improved your stay. We’re sorry for the disturbance you experienced on your first night, and we truly appreciate your patience and understanding while we resolved this for you. Your comments regarding in-room amenities such as a fridge and safe are also very helpful. We’re delighted to let you know that the hotel will be undergoing refurbishment in January 2026, and your feedback will play a part in shaping these improvements. We do hope we’ll have the opportunity to welcome you back to experience the refreshed hotel and a more comfortable stay in the future.
Dear Karen, Thank you for taking the time to share your feedback. We’re pleased our team were able to assist in moving you to a quieter room and that this improved your stay. We’re sorry for the disturbance you experienced on your first n… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location is good staff were nice
Our room (17) immediately smelt of uribe when we were shown into it. It lingered throughout the stay which was not nice it’s very tired decor the shower only had a dribble really. Not worth what we paid
Dear Jo, Thank you for sharing your feedback. We’re pleased to hear you found our team friendly and enjoyed the location, but we’re very sorry to learn that your room did not meet expectations. Please accept our apologies for the issues you experienced with the cleanliness, shower pressure, and general condition of the room — this is certainly not the standard we aim to provide. We’re happy to let you know that the hotel will undergo a full refurbishment in January 2026, during which guest rooms and facilities will be updated to a much higher standard. Your comments are extremely valuable in helping us focus on the areas that matter most to our guests. We do hope you will consider returning in the future to experience the improvements firsthand.
Dear Jo, Thank you for sharing your feedback. We’re pleased to hear you found our team friendly and enjoyed the location, but we’re very sorry to learn that your room did not meet expectations. Please accept our apologies for the issues yo… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect. The staff were friendly. The room was large with good tea and coffee making facilities.
The room and corridors are incredibly dated and considering we paid £215 a night I was disappointed. It was small things like cracked paint work, damaged paint work.
Thank you for sharing your feedback. We’re delighted you enjoyed our location, spacious rooms, and the friendliness of our team. We’re sorry to hear that some aspects of the room and corridors did not meet your expectations. Please be assured that we are listening to our guests, and we’re excited to let you know that the hotel will be closing for a full refurbishment in January 2026. We look forward to welcoming you back in the future to experience the improvements.
Thank you for sharing your feedback. We’re delighted you enjoyed our location, spacious rooms, and the friendliness of our team. We’re sorry to hear that some aspects of the room and corridors did not meet your expectations. Please be assur… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt had an old world charm and we felt very comfortable during our stay a thoroughly good experience in every way.
We had no adverse comments to make whatsoever.
Richard, thank you for your review of Old Custom House accommodation, Padstow. All feedback is greatly appreciated, and we love to hear that guests have enjoyed their visit. We’re looking forward to welcoming you back soon.
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast. Fab location.
A maze of stairs and fire doors!
Hi Helen, Thanks for taking the time to leave a review for your recent visit to Old Custom House accommodation, Padstow. We always strive to deliver a great experience for our guests and look forward to welcoming you back soon.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was great. Quaint rooms with decent facilities.
No AC unit so you had to keep the windows open to let cool air in. But there are bars and loud music around so you’re getting all that noise with the window open.
Hello Tiffany, Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed our central location and found the rooms quaint and comfortable. We appreciate your comments regarding air conditioning and external noise. Being in the heart of Padstow means our guests are close to the lively harbour atmosphere, which can sometimes bring with it a little extra sound from the surrounding bars and restaurants. We do provide fans in the rooms to help with ventilation, and our team is always happy to offer quieter room options where available. Your feedback is valuable, and we will take it on board as we continue working to improve the guest experience. We hope to welcome you back again soon.
Hello Tiffany, Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed our central location and found the rooms quaint and comfortable. We appreciate your comments regarding air conditioning and external… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewRoom was rather too hot
Hello John, Thank you for sharing your feedback and for rating us so highly despite finding the room a little too warm. We understand how important comfort is, and we do provide fans in the rooms to help with ventilation. Please don’t hesitate to let our team know next time, as we are always happy to assist in making your stay more comfortable. We hope to welcome you back again soon.
Hello John, Thank you for sharing your feedback and for rating us so highly despite finding the room a little too warm. We understand how important comfort is, and we do provide fans in the rooms to help with ventilation. Please don’t hesi… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewCentral, lovely room, booked last minute, great price considering its peak season. Fab breakfast, would recommend & even though we are local and had a party in padstow and wanted to have a drink and stay overnight would stay again but will bring our dogs next time
Nothing
Dear Kim, Thank you so much for your kind review. We’re delighted you enjoyed your last-minute stay with us, from the comfort of your room to our hearty breakfast. It’s always wonderful to welcome locals for an overnight break, and we’re so pleased you found it good value during peak season. We look forward to welcoming you back again soon – and next time, with your dogs too!
Dear Kim, Thank you so much for your kind review. We’re delighted you enjoyed your last-minute stay with us, from the comfort of your room to our hearty breakfast. It’s always wonderful to welcome locals for an overnight break, and we’re s… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation
We paid for twin sea view room and got a twin harbour view room
Thank you for your feedback. We would like to clarify that we do not have any sea view rooms, as our property is a pub with rooms located on the harbour overlooking the estuary. On Booking.com, our rooms are listed as town view, which may overlook the town or the harbour. Unfortunately, there are no sea view rooms available at our property. We are sorry for any confusion this may have caused. We work with our partners to ensure our room descriptions are as clear as possible. We do hope you otherwise enjoyed your stay with us and we would be delighted to welcome you back in the future.
Thank you for your feedback. We would like to clarify that we do not have any sea view rooms, as our property is a pub with rooms located on the harbour overlooking the estuary. On Booking.com, our rooms are listed as town view, which may o… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe location was beautiful. Although we did get woken up very early a couple of mornings due to the bin men
The continental breakfast could have been better
Thank you for taking the time to share your feedback. We’re so pleased you enjoyed our beautiful location. We’re sorry to hear that your rest was disturbed on a couple of mornings by the early bin collection, and we will pass this on to the local council to see if anything can be done. We also appreciate your comments regarding the continental breakfast, as we are always looking at ways to improve the guest experience. We hope to welcome you back to the Old Custom House again in the future.
Thank you for taking the time to share your feedback. We’re so pleased you enjoyed our beautiful location. We’re sorry to hear that your rest was disturbed on a couple of mornings by the early bin collection, and we will pass this on to the… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified review