Reviews of The Llandudno Hotel 3 stars

it was fine for what we needed,comfy and near most things

nothing

Location.

When we first arrived at 2 30, there was no body in reception. We then saw a man whom we had to approach and asked if reception was manned. He stated yes it's me, (he was the owner) he was very rude and stated," it's 2.30. Check-in is at 3, and you will have to come back later. We are very busy putting a delivery away. " I didn't even dare ask him about parking or if they had a luggage room as he came across very angry. We went away and came back 2 hrs later. Luckily, we then had a woman who was kind and talkative. (Owners wife) we then went to our room. And oh my God, it was awful. It was on the top floor and was meant to be dog friendly. It certainly was not dog friendly. The window was a big bay window that the dogs could have easily gotten out of. It was a hot summer day. The window needed to be open, but we couldn't as it was too unsafe for the dogs. The room was the worst room I've ever stayed in. The wallpaper was falling off. The hair dryer was that old it smelt of fire when you turned it on and was smoking. The electrics looked unsafe and again were about 100 years old and definitely needed to be looked at. The bathroom was mouldy and leaking. The room was not fit for dogs, let alone humans. The hotel had no food facilities. ( which is probably a good thing). On check out, we wanted to speak with the owners regarding our stay, and we felt more comfortable doing this on our last day. But when the owners arrived at 10.30, we got a frosty reception from them both. Again, before this time, the reception is unmanned. Apparently, we were told by others that staying in the hotel their room was also awful, but this couple had only just taken it over. I said I get that it takes time to build a place up, but basic manners cost nothing. The male owner certainly should not be in front of the house. He was miserable and very rude. We were two women staying with 1 child and dogs, and we felt uncomfortable with him.

Close proximity to the pier, shops, bars, cafe and restaurants. Close to great orme tram station. Beds were comfortable and to a good size. Good communication from staff via Booking.com app prior to stay.

Very dated. No facilities beyond the basis. Holes in floor boards covered by flooring tiles. Towel rail hanging off the wall. Unable to open window as pulley system had snapped. Walls are thin and could her guests in the next room. Conscious they could probably hear my boys as well. No daily house keeping.

The lady at the reception was very helpful and made us feel welcome

The room was dirty the wallpaper hanging off the walls was really outdated need to be modernised windows didn't feel safe

There was no breakfast. Location is the best part of the hotel as it is central to most attractions.

The facilities were not safe to use and the owner is not equipped to manage a hotel. The shower was broken and either too hot or too cold to the point that I was burnt by the water as it would shift in temperature without touching the dial. I alerted staff who spoke to maintenance on the phone who stated the shower was “temperamental”. I was told to request a refund from Booking.com which I did but went unanswered. I contacted them directly to then be accused of lying by the owner. Completely unethical, unprofessional and immoral. Do not waste your money here. I also raised other issues which were again ignored. It should be shut down.

Location

Parking was an issue. Very dated room.

The location

The double bed had broken parts and was very uncomfortable

Llococation

Terrible decor ,no side lamp,no plugs by bed, wallpaper hanging off walls and ceiling,no toilet roll holder, really bad , seen better furniture in the skip

Nothing like in this property

First thing no have staff in reception am waiting 20 minutes outside said than another guest come and open hotel main gate after no hai any one staff there I bell and shout anybody here but no one reply after I call hotel number nobody receive call after come message than find room . After go room in said all corner spiders my son is scared oh my God one night is very horrible

Very reasonably priced, was undergoing a refurbishment but overall very comfortable. Room was comfortable. Easy walk to all the attractions including the Pier.

The hotel surpassed all my expectations! The staff was welcoming and accommodating right from the moment we checked in. The room was clean, and the view of the city from it was splendid. “The hotel staff are incredibly friendly and efficient.” “The room amenities were nicely done, spacious, and rooms were very comfortable.” “The sleep quality was excellent, and the mattresses felt like sleeping at home.”

Very close to the sea front

The parking situation made me very anxious as it was so busy and you only got an hour and half free on the side street with no return in 60 mins however by 18.00 once it began to quieten down we could get park outside of the hotel

Great lication

Hotel and rooms a bit tired, no breakfast avaikable

Around £58/night during high season Close to Llandudno pier

Very old fashioned room decorations No chair in the room Bathroom lights (above the sink) not working Door can't open & close properly due to the carpet No receptionist at night & in the morning