While everything in the minibar is included in your room rate, about half the minibar refrigerators, like those in about half the rooms in most hotels, need the refrigerator's doors reversed so they open the same way the door of the cabinet hiding the minibar opens. Reversing the door is about a ten minute job when you are doing dozens of them.

Excellent location, great staff, and comfortable rooms. Easy walking to the Scott statue and other places to visit. Also, a small mall is nearby. The mall has two pharmacies. Concierge David gave us excellent recommendations for a hop-on, hop-off bus with live English narration. He also recommended that we take a full trip around, then get off at the first place that interested us. We got off at the National Museum.

Stayed in August 2025

Parking is at the Omni event center next door. You need to book it ahead of time, but you get a 50% discount if you stay at the Glasshouse. You need to provide your license plate number, so, if you rent a car, enter that number when you pickup the car. The gate reads the front plate number and opens. The entrance to the parking lot is on the left and the second or thrid place to turn in. The hotel price is high, but it is very close to the center of town and near a shopping mall. Also, the Edinburgh Fringe was going on, so that boosted the price.

We had the Scottish breakfast this morning. It included black pudding and Haggis. The hotel is on the site of a fromer church. They saved the Facade and built the hotel behind that. It is modern. Breakfast is included if you are a guest. The staff is excellent. David (white hair) was great.

Stayed in August 2025

Housekeeping wasn’t filling all the bathroom Staff every day

Location

Stayed in August 2025

It was so quiet and loved the wonderful breakfast buffet!

Stayed in August 2025

Breakfast cost

Room and location

Stayed in May 2025

The roof garden seems very under utilised for guests. It would be nice to be able to eat there and enjoy drinks.

The reception staff couldn’t have been more helpful.

Stayed in May 2025

the airline style vacuum toilet. the water saving shower

Room layout.

Stayed in June 2025

Excellent breakfast. Stunning hotel in a great location.

Stayed in April 2025

They add a service charge, which is absolutely fine but works out dearer than the price you think you are paying quoted on booking.com.

Lovely boutique hotel, right next door to the playhouse & omni centre. Great room with a huge comfy bed. Complimentary juices, water & nespresso coffee pods. Lovely bathroom with robe, slippers & Elemis toiletries. Had a luxury feel to the room & hotel. Staff were amazing, especially the guy who showed me to my room. I was surprised when I discovered the garden and seating area outside my room, which was lovely.

Stayed in May 2025

The room was bit tired, the shower flooded on to the bathroom floor despite attempts to stop it and required mopping up after each use

Good regular room servicing

Stayed in May 2025

It was very tricky to get to the room and out of the hotel.

Stayed in March 2025

Rooms far from entrance up then down no lift

Nice room good location

Stayed in April 2025

My only gripe is that there was no freshly squeezed orange juice!!

We had a fabulous welcome from the reception staff. Isaac was so lovely and enthusiastic. He looked so smart in his bespoke kilt outfit Our room was spacious and comfortable. The breakfast was excellent and the restaurant service was excellent.

Stayed in May 2025

A/C problems.

Our room was spacious and had an outdoor terrace. The bar area and rooftop courtyard are great. We stayed there twice on the same trip and The air conditioning in our room was not working either time. The first visit when the temp was lower was not too bad. The second trip was miserable and we asked to be moved to another room after several attempts to fix the cooling.

Stayed in May 2025

Main restaurant not open and having to walk through the bar to get to bedrooms

The concierge David was amazing, and very helpful.( the man with the pony tail)!!

Stayed in March 2025

As we enter our room, we're met with a gigantic pillar disturbing the flow of movement between the bathroom and the bed. What piece of architectural wonder that is...? Also on the penultimate day of our stay, we realised our room wasn't made up until 3pm. And at 3:30 we hear a knock from housekeeping if we're game for a room clean. We were tired and asked if that can be done when we go out for dinner. The answer was a thorough 'yes'! We returned to our room at 11pm, only to see that our room wasn't made. Bummer!!!!

Location is great! The check in process was brisk and crisp! The room was good and comfortable. Well equipped in all respects! The only hitch being that every time you need to access the room, you need to pass through a horrendously long terrain of lobbies and the central bar. Breakfast was good and serve was great! Special mention for Gopi who was more than willing to help us with our choice.

Stayed in April 2025

I booked under Booking.com and when I arrived my reservation Ion was booked under another name and you had no proof of my Booking.Staff where very helpful in sorting it out but not sure how this happen ending under Booking.com.Its as though my booking was over written by another guest.

Friendly staff and very helpful in sorting out the Booking issue.

Stayed in April 2025

Room was dusty , one of the bathrobes was dirty , makeup stained

It was the location we were looking for

Stayed in April 2025

Very uncomfortable bed. Had a mattress topper on and it was far too soft. Not sure if it was very old or just too soft

Clean Breakfast Staff

Stayed in April 2025

Nice hotel and great location

Stayed in February 2025

Our room seemed to be specially for someone who was disabled as there was a emergency pull cord in the shower and the bathroom sink was extremely low.

It was a stunning building, very stylish entrance. The location was perfect for what we had planned. The views from the roof were excellent. The bed was very comfortable and the bedding lovely. The complimentary drinks were a very nice surprise. It was also my husband’s birthday which we did not mention but we were left delicious chocolates. We loved the outdoor seating outside our room and the option of sitting outside with drinks from the snug bar.

Stayed in April 2025

Very good experience. First place we have visited that has a complimentary fridge stocked with water juice and a bottle of beer

Stayed in February 2025

Distance to rooms

Location excellent

Stayed in February 2025

N/A

Excellent clean , modern interior within the older exterior of the building

Stayed in March 2025