Nothing, all was good

Lovely room, comfortable and stylish. Had everything we needed and the fan was a great addition in this warm weather. Excellent location, right in the centre of town

Stayed in August 2025

Lovely spacious room, very comfortable bed, excellent central location

Stayed in August 2025

Possibly the toast was a bit thick, which some people might like but I prefer a bit thinner.

Breakfast was delightful: the food was good, the proportions generous and the service great.

Stayed in August 2025

Room needs a little tidying re painting

Good staff excellent breakfast and dinner

Stayed in August 2025

Nothing

A Gem of Comfort and Elegance. From the moment we arrived, we felt wrapped in tranquility. The suite was immaculately clean, tastefully decorated with modern touches, and surprisingly peaceful despite being in the heart of the town. We all had the perfect night’s sleep, and the square facing suite offered a gorgeous view over the cloisters. Breakfast was a delight—with generous servings and options for every dietary need, served with care and a smile. The staff truly elevated the experience: warm, attentive, and genuinely invested in making our stay special. Whether you’re visiting for business or pleasure, this boutique hotel is a sanctuary of style and comfort.

Stayed in August 2025

Slightly cheaper price

Breakfast was great. Staff are excellent. Rooms are superb.

Stayed in August 2025

Mo was the perfect host, very helpful and friendly.

Stayed in August 2025

Welcoming staff and a beautifully cooked vegan breakfast (rare.thing). They also gave me oat milk for the fridge in my room on request..

Stayed in August 2025

Quaint and very accessible

Stayed in July 2025

Nothing

Friendly atmosphere. Attention to details and little extra touches

Stayed in August 2025

The owner Mo made us feel so welcome. Lovely room decorated in a French style. Great breakfast choices and served very quickly

Stayed in August 2025

Great stay !!

Stayed in July 2025

No parking on site but we knew that when we booked. Car parks nearby and good value. Nothing to dislike about the Crosskeys

Very good location, around the corner from the beautiful Abbey. Clean, comfortable, with very nice decor and character throughout. Very friendly and helpful staff. Special mention for Megan, Tabby & the young man who was there when we arrived. Visits to The Abbey, Sherborne castle and Sherborne house are a must.

Stayed in July 2025

We only stayed for one night but we did not find anything we did not like.

Such a surprise when you walk through the main entrance. From the outside it looks like a very quaint old pub, but once inside it is fresh and modern. Our room was at the front of the Hotel, which overlooked the old Market Square. The Bedroom was extremely nice, with a lovely dressing area, which was separate to the main bedroom. There was a good selection of teas, coffee, and there was also a mini fridge which had fresh milk and a large jug of water, two cans of coke. Also there was some fruit and crisps to enjoy. The bed was very comfortable and everything was very very clean. Lovely toiletries in the bathroom too. The tv had the normal channels but also Netflix, Amazon Prime and Disney...my husband and I may have watched a whole series after dinner!!!! Staff were extremely friendly and helpful. A good selection at Breakfast, I had the Vegetarian English Breakfast but Vegan was also an option along with Eggs anyway and a good selection of pastries. Overall very lovely stay at The Cross Keys.

Stayed in July 2025

as above

It was not possible to have breakfast as it was not served until I had to go to work!

Stayed in June 2025

Welcoming and friendly staff

Stayed in July 2025

The room was lovely- clean and beautifully decorated. The meal/ breakfast were exceptional, and the staff could not have been friendlier or more helpful!!

Stayed in June 2025

One out two of the staff were not great. The breakfast was poor. I hadn’t been forewarned that the restaurant would be closed for the evening due to a function.

Convenient location in the heart of town. Had previously had good food there.

Stayed in May 2025

It was difficult to tell from the pictures. However as advertised as a family suite it looked as though there was a separate living room area. Whereas in fact the sofa and chairs were in each room. This did not really affect us but I think it should be clearer. Also as an old building it has not been fitted with air conditioning as you would find in an hotel. So given some of the recent heatwaves perhaps installing some fans to help make the rooms more comfortable.

Nicely updated rooms, modern decor. Right in the heart of the town centre.

Stayed in June 2025

Comfortable room and the hotel/pub is centrally located. Well cooked breakfast and the breakfast manager was very friendly and professional.

Stayed in June 2025

It’s location and friendly staff

Stayed in June 2025

As Always Rob and the team are fantastic .

Stayed in June 2025

Nothing to dislike

Location- beautiful room- staff

Stayed in June 2025

All the staff were lovely and helpful. Great room, attractive decor, comfortable and lovely view and super quiet despite being in very centre of town.

Stayed in June 2025