19 Queen Street, Castle Douglas, DG7 1HU, United Kingdom
#6 of 26 hotels in Castle Douglas
Guests' ChoiceBased on 48 hotel reviews
9.4Cleanliness
9.7
Comfort
9.8
Location
9.7
Facilities
9.7
Staff
9.7
Value for money
9.8
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: September 1, 2025
Rachael
United KingdomNothing!!
Loved this accommodation, so clean, welcoming and comfortable. Decorated beautifully and everything you need in a holiday property. Communication great. It is also in a great location in Castle Douglas. Big Tesco 5 mins away. We managed to park outside on the road, but car park directly opposite (free). The bunk beds are bigger than regular ones, plenty of room.
Stayed in September 2025
Reviewed: August 17, 2025
Colin
United KingdomBeing elderly we found the position of the double bed to be too cramped for both of us to use. One of us slept in the bottom bunk. That said the beds themselves were very comfortable. The toilet and shower room was also very small and reached via a small step which required care to negotiate.
The Coop was exceptionally clean, well appointed and comfortable. It was very tastefully decorated reflecting its name. Although there was no private parking, we were always able to park on the street adjacent to the property. The owner responded promptly to a couple of queries I had.
Stayed in August 2025
Reviewed: July 21, 2025
John
United KingdomClean and tidy with everything you need .comfortable bed .Great location .all good
Stayed in July 2025
Reviewed: June 21, 2025
Allan
United KingdomAll good. Great job.
Well designed. Kitchen has everything needed. Bunk bed perfect love the wood panelling. Double bed very comfortable. Welcome pack a nice touch and unexpected, nice treats. Good sofa and nice large tvs in each room. USB ports in rooms. Nice patio for morning coffees. A perfect base to explore a beautiful area. Very reasonably priced. Recommended. Excellent parking just opposite.
Stayed in June 2025
Reviewed: May 9, 2025
Elizabeth
United KingdomI didn’t like the fact that there was no lock on the bathroom door.
The property was very well equipped , clean and of a high standard. The location was superb , very close to high street and supermarket and a great base for travelling to surrounding towns and places of interest.
Stayed in May 2025
Reviewed: March 29, 2025
Jeffrey
United KingdomCold bathroom. Needs a small electric wall heater.
Stayed in March 2025
Reviewed: March 22, 2025
Anderson
United KingdomNothing really, satisfied.
Love the area, been going there for 50 years, really nice apartment central to the town.
Stayed in March 2025
Reviewed: January 6, 2025
Geoff
United KingdomCozy, clean, chilled out.
Stayed in January 2025
Reviewed: September 1, 2024
Bonnie
United KingdomNothing
Spacious and well designed flat, very clean and a great host
Stayed in September 2024
Reviewed: July 24, 2024
Cuilchick
United KingdomThe double bedroom was compact which resulted in me having to climb across the bed to close the window blinds or access the window. Other than this it was all perfect.
The self contained flat was very clean, well decorated and furnished very well. All the contents looked new or nearly new. Clearly, well looked after and cared for. A selection of breakfast cereals were provided as well as some snacks. The cooker hob & oven was very clean and even had aluminium foil pre laid on the oven shelves! Milk was also in the fridge ready for a brew when we arrived. Thanks! The bedding was also very good, spotless and comfortable.....again the rooms were lovely. Bathroom, although compact was bright and clean with soap and shower gels etc. When we arrived the television was on a youtube 'crackling fire' video....again very thoughtful. Everything we expected was provided and much more besides.
Stayed in July 2024
Reviewed: April 7, 2024
Rosemary
United KingdomAs I am 88 and quite disabled a few things would be nice A raised toilet and a seat in the shower. They don’t say they cater for very elderly nots so able people but for the future these couple of points would be perfect.
Self catering is
Stayed in April 2024
Reviewed: February 3, 2024
Eileen
United KingdomA lot of rules asking guests to strip beds, load dishwasher etc. haven’t come across that before and it’s surprising given what we paid. Host otherwise very welcoming and gave us lots of useful info.
Very comfortable clean and excellent location.
Stayed in January 2024
Reviewed: December 14, 2023
Rosie
United KingdomExtremely comfortable bed with really nice luxury finishes throughout. Kitchen is equipped with everything you could need and more. Great to have smart TVs with streaming apps which was a bonus
Stayed in December 2023
Reviewed: November 21, 2023
Pauline
United KingdomBathroom was a little tired compared to the rest of the flat
Fabulous flat ,top quality fixture and fittings . Spotlessly clean. Welcome basket was a lovely touch. Easy access . Great base for exploring the area. Would definitely book again.
Stayed in November 2023
Reviewed: October 18, 2023
Alison
United KingdomNothing!!
The accommodation was clean and bright and comfortable. The layout was ideal for my mum's disabilities.
Stayed in September 2023
Reviewed: October 18, 2023
Peter
United KingdomEverything was great.
Quiet town. Comfy beds. Clean apartment. Good communications. Good location.
Stayed in October 2023
Reviewed: August 7, 2023
Carole
United KingdomOnly being able to access king sized bed from one side was a minor inconvenience
Very convenient and spotlessly clean
Stayed in August 2023
Reviewed: July 23, 2023
Rosemary
United KingdomI would have liked a seat in the shower as I can’t stand for any time. Otherwise everything was perfect. Met the owner who was very nice and helpful. My great grand children lovely the wee garden.
Self catering
Stayed in July 2023
Reviewed: June 4, 2023
Lisa
United Kingdomonly small issue my daughter took laptop to revise & son took Xbox however Wi-Fi strength wasn’t very good but didn’t spoil the stay
beautifully furnished flat. host went above & beyond provided everything from towels , cereals @ all the washing up things. 10/10 host will definitely return
Stayed in June 2023
Reviewed: May 30, 2023
Buzz
United KingdomProperty
Location
Stayed in May 2023
Reviewed: May 30, 2023
Joanne
United KingdomNothing. All fine.
Good communication. Lovely welcome pack. Very clean. Well equipped. Great location.
Stayed in May 2023
Reviewed: May 16, 2023
Kirsty
United Kingdomnothing
The location was excellent and the property was perfectly comfortable and well equipped.
Stayed in March 2023
Reviewed: May 8, 2023
Kim
United KingdomNothing it was perfect
Beautiful home , with all the extra touches that made our weekend even more special
Stayed in May 2023
Reviewed: May 6, 2023
Alex
United KingdomNothing to dislike. Highly recommended.
Central location. Lovely decor and everything you could possibly need for your stay.Spotlessly clean. Good communication with host.
Stayed in May 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content