The stay was faultless. The only possible improvement I can think of would be to fit soft draught excluder strips on the fire doors as you go downstairs so that they close quietly, but the doors did not cause a noise while in the room.

I stayed in the Dido room - a beautiful room that was well equipped with everything needed for a comfortable stay. I was shown to my room where there was a thoughtful welcome tray which was a lovely touch. Everything in the room worked and the room was spotless. There are tea and coffee making facilities in the room with milk in the mini bar fridge. Really good and quiet aircon. Decent shower in the bathroom (no bath), and lovely bathing products provided (with a focus on local sustainable products). TV with Netflix. I slept well. The bed was kingsize and comfortable with good quality bedding. The room was quiet and there is a blackout blind behind the shutters. Thick carpet up the stairs leading to the room so no noisy footsteps. I also had dinner at the pub. It is not cheap but the food and cocktail were both very good, worth the money in my opinion.

Stayed in August 2025

Nothing! Just the fomo from not having dinner there!

Beautiful hidden gem, such quirks, individuality and finished to a high standard

Stayed in July 2025

AC in room hardly worked. While the provided fan helped cool the room, in warmer weather the room may be uncomfortably hot.

Wonderful staff, delicious food, lovely decor and amenities, and great location next to the Heath.

Stayed in June 2025

N/a

Great location in leafy Hampstead.

Stayed in June 2025

Most comfortable bed ever. Great amenities

Stayed in May 2025

Admin. Lack of even a basic breakfast opportunity

Stayed in June 2025

Slightly disappointed that there was no reference to it being an Anniversary celebration stay (I had told on booking) Banging my head on the eves when sat up in bed. Noise from external fans/air-conditioning units during the night. Admittedly, I sleep with the windows open as I don't like air-conditioning.

The attention to detail was another level. The team clearly know a thing or two about hospitality. Exquisite bath and products.

Stayed in May 2025

Lovely character rooms. Friendly, helpful staff.

Stayed in April 2025

Everything

Stayed in April 2025

Nothing

The staff were very pleasant and helpful. We ate there in the evening and the food was great. Room very nice ,had everything you needed. Very satisfied

Stayed in March 2025

The room was beautifully appointed -- the bathroom was quite nice and all the furnishings were luxe. The room was quiet and comfortable.

Stayed in March 2025

Housekeeping/cleaning could be better… but didn’t impact the stay… I just notice things 😂

The staff were super friendly and helpful and gave us an upgrade which was such a treat! The little details in the room were so tasteful and it was just truly beautiful - thank you. Lunch (Brown crab linguine & Raddichio salad with burrata and squash) and wine were also fabulous

Stayed in March 2025

Very comfortable bed and lovely bed linen. Great organic toiletries

Stayed in February 2025

Slight draft in the room.

The location and the staff were great.

Stayed in January 2025

No negatives. Everything was top notch

Comfy, clean, and stylish. Amazing staff. Shall definitely visit again

Stayed in September 2024

Slight of drains in en-suite

Stylish and comfortable with a personal feel

Stayed in November 2024

The whole experience was fantastic, from our arrival to departure the staff were super friendly, the room was beautiful with great attention to detail. Very quiet and comfortable at night considering we were in London! We had dinner on the Sunday night and it was very good food

Stayed in November 2024

The room at 1st impression was lovely but really too small.. the tea and coffee facilities were in a drawer that you barely had room to open and we weren’t in the smallest room… no breakfast available in the week which we knew about beforehand but still rather odd and the restaurant staff weren’t overly accommodating, 4 of us were staying, we booked a table for 6 people, then asked if my daughter could join us which they agreed to but not overly happy and then we had 2 more want to join us which also seemed to be an inconvenience.. which I could understand if the pub was busy but it wasn’t… but the food was delicious and we did have a lovely time

A lovely pub in a convenient location

Stayed in November 2024

I didn’t realise it would be in the eves of the hotel so didn’t anticipate the lower ceilings so did manage to bang my head a few times but no biggy

The style of the room the friendliness of staff

Stayed in November 2024

No breakfast provided - which we knew - though think for price it should have been. Local delis and cafes provided exc options. Bus opp provided good route to central London.

Stayed in November 2024

It was a little hot in the room but too noisy to open the windows. Signposting to leave the hotel via the resident entrance could be more apparent.

The location was great. Just opposite the Heath. The room was very pretty and comfortable for a night’s stay. Alan who checked us in was lovely We ate in the pub in the evening and had a great meal in a buzzy atmosphere

Stayed in October 2024

This was the perfect stop for us for an overnight in London. The restaurant & bar area was really warm and welcoming as we arrived and the staff were very attentive in giving us a walk around to make sure we knew where everything was. The room itself was clean, comfortable and way more than we were expecting. Every detail has been carefully through about, from the toiletries in the beautiful bathroom to the pieces of art on the walls. We felt a little like we were on a spa stay and wished we’d booked another night.

Stayed in August 2024

Nothing.

Simply lovely. I only picked it due to proximity to the swimming ponds so arrived with no expectations. I had a warm welcome from Joe and was made to feel very much at home from the outset. The food and service in the bar were superb. Nice touches such as the homemade cookies, fresh milk in the mini bar and premium toiletries left me feeling incredibly spoilt. I was also amazed how quiet it was - it really didn’t feel like London! Looking forward to retuning and staying a bit longer next time.

Stayed in August 2024

Breakfast not available

History and character. Particularly friendly and helpful team managing all aspects of the property.

Stayed in August 2024