The front garden and seating area was nice and the inside seating area and room was pleasant enough I had a terrace room

Stayed in September 2025

The room was not as modern or well kept as the photos suggested. The lighting was dated and not in good locations I.e near a mirror. The room 203 was not cleaned to a very good standard. There were marks on the shower, shower gel on the walls. There was dust on the tv unit, the desk and radiator. There was rubbish down the side of the desk and a lack of bedside tables. Over all the room and the hotel was quite dated. We understand it’s an old building so there are limits to what can be done but it was disappointing. The breakfast only offered instant coffee it would have been nice to have options for coffee lovers.

The staff were all very helpful and friendly. The location is beautiful.

Stayed in September 2025

A little dated with decor

Location & facade

Stayed in September 2025

Was a little tired in places, lick of paint could spruce up.

Location was great with a nice terrace outside the room. Breakfast was all good and rooms nice and quiet away from noise of the hotel.

Stayed in September 2025

Nothing

Friendly

Stayed in July 2025

Breakfast and dinner were very good Shame Sandown looks very tired, very sad about this.

Stayed in August 2025

Bit run down, staff unavailable or unfriendly, not smiling. Thought when booked breakfast was included, but told bluntly it wasn’t on arrival.

Stayed in September 2025

The hotel was quite a way from the town and the beach, so if you had mobility issues, it could be a problem.. The extractor fan in the bedroom was not working which was a little inconvenient.

Excellent breakfast buffet Hotel was situated near a park on the outskirts of town Very dog friendly

Stayed in August 2025

Quite a list of dislikes, but not enough to stop us staying again. Breakfast sausages of poor quality, and the only hotel we have stayed in where guests make their own hot drinks at breakfast from tea bags and coffee sachets! No information on allergens present on the breakfast buffet. No shower mat for use in shower. Poor guest security - no fire evacuation notice on room door; room keys had to be deposited in a bowl on reception when leaving the hotel, from which they could easily be taken by others. No phone in room or details how to contact reception in an emergency. We previously stayed here when there was a large open air swimming pool, but this has now been filled in and paved over! Why?

The hotel was in a convenient location, close to bus and rail services. The room we had was large, with a comfortable bed and we slept well as there was no noise apart from birds singing in the morning and a few doors banging in the corridor from other guests. You should be able to see some red squirrels in the gardens, so pack some nuts!

Stayed in August 2025

Nice sized rooms , clean , fresh & comfortable , great price , breakfast was decent too !

Stayed in August 2025

Had to wait for my room to be ready before I could check in and offered no compensation

All the staff where very good

Stayed in August 2025

Tired hotel no air con in bedrooms Not a lot of choice for breakfast Pillows not comfortable

Grass area close for my dog

Stayed in August 2025

Very regimented evening meal option

Room was moderm and very comfortable - terrace was a real bonus.

Stayed in August 2025

Room was nice gardens are beautiful nice hotel

Stayed in August 2025

I arrived at the hotel at 2:55 and thought it was quite petty that I couldn't check in as I had been on the island since 7:30 that morning but fair enough just thought the guy behind the desk was quite rude about it. Extremely hot in the room. Cheap hair dryer and kettle were the only amenities. Hotel looks like its slowly being run down .....beautiful but not nearly enough maintenance being done to keep it up to what it once was i.e paint, furniture, landscaping etc.

Location was great as I brought my dog with me for a week of work on the island. WiFi was good.

Stayed in August 2025

A little run down.

Location

Stayed in August 2025

Lovely clean room, staff are friendly and a good breakfast.

Stayed in August 2025

The fire alarm was going on&on multiple times in the morning can’t have a proper sleep.

Peace, beautiful garden.

Stayed in August 2025

Rooms decor could do with an update.

Location, parking, nice hotel. Very comfortable bed and lovely sleep.

Stayed in August 2025

It’s run down, in need of refurb, and tidy up

Property is run down and needs a refurb

Stayed in August 2025

No phone in room, so couldn't speak to reception. No fridge in room to keep drinks cold. At the very least they should have water coolers on each floor. Noise from bar but every time we went to use the bar it was closed early. No soap in Gent's toilet near reception and only 1 toilet had toilet paper. Breakfast: the hot food didn't look apertising so didn't bother with cooked breakfast. The same food over 3 mornings; a bit of variety would have been nice. Room very hot despite having 2 windows open the entire night; a fan would have solved this issue.

Quiet location, close to bus stop and Sandown rail station. Bed very comfortable and bathroom was fine.

Stayed in August 2025

How we was over charged on one of our orders, - we knew this as we ordered the same drinks multiple times. When we first arrived our room had spiders and spiders webs that you can clearly see haven’t been cleaned properly. You could tell it needed a good clean and a splash of paint.

The location was good and plenty of parking

Stayed in August 2025

Could have been cleaner (hairs in bath). Shower hose did not work when upright (common theme in other rooms, apparently).

Location and breakfast were great.

Stayed in August 2025

Could do with a bit more cleaning outside .

Friendly stuff, good breakfast and beautiful location.

Stayed in July 2025