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  5. Reviews of The Black Swan Hotel

Reviews of The Black Swan Hotel

7 Horsemarket, Kelso, Roxburghshire,, Kelso, TD5 7HE, United Kingdom

Review score

Based on 277 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.3

  • Facilities

    8.0

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 22 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Overall, it's a little dated.

    Friendly on arrival, great location, and above a bar, perfect. Nice touch with the complimentary water and biscuits.

    Stayed in May 2025

  • Reviewed: 15 June 2025

    8.0
    Great visit to kelso, highly recommend the Black Swann
    • Leisure trip
    • Group
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    For what we paid, didnt disike anything

    Its a bit of a mans pub, but accomadation is next door. For what we paid it was brilliant. Very clean comfortable bed, white fufffy towels. Complimentary water, proper borders biscuits. Full size hairdryer. Right in the town centre, would definately stay there again.

    Stayed in June 2025

  • Reviewed: 4 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Very central and near to everything.

    Stayed in June 2025

  • Reviewed: 1 June 2025

    8.0
    Did the job. We expected the noise as town centre
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Needed upgrade Noisy

    Central Clean

    Stayed in May 2025

  • Reviewed: 21 May 2025

    7.0
    Good
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No breakfast.

    Extremely helpful and friendly staff. I was attending a funeral so a sad occasion which they helped me through.

    Stayed in May 2025

  • Reviewed: 20 May 2025

    7.0
    basic accommodation
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night

    Lack of interaction between the staff and the customer.

    Did not have breakfast, NO advice given about available food options

    Stayed in May 2025

  • Reviewed: 15 May 2025

    8.0
    Great stay in a central Kelso pub.
    • Business trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    All good 🙂

    Like the simple, no fuss experience. Staying at the pub was great, central to everything, and honest, straight forward, ease of coming and going, just what we like.

    Stayed in April 2025

  • Reviewed: 9 May 2025

    7.0
    Beautiful town of Kelso
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Dirty carpets poor shower

    Clean bed

    Stayed in May 2025

  • Reviewed: 8 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Room was a bit cramped and was very noisy in the morning with traffic

    Staff were lovely, bed was really comfy, room was spotless

    Stayed in May 2025

  • Reviewed: 24 April 2025

    7.0
    Budget accommodation offering a clean, comfortable bedroom and friendly, helpful staff
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There was no breakfast, but there was a Greggs opposite!

    Welcoming staff who stored our bikes inside, a very clean and comfortable bedroom, bathroom with toiletries, large fluffy towels, a selection of biscuits and drinks in the bedroom, a very economical price. Several restaurants within 2-3 minutes walk. Great location

    Stayed in April 2025

  • Reviewed: 21 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing,

    Proper old pub with friendly staff and friendly patrons! Good selection of beer and spirits and very reasonably priced. Room was spacious and had a good selection of tea and coffee. Will definitely be back and can definitely recommend.

    Stayed in April 2025

  • Reviewed: 8 April 2025

    8.0
    Very good
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Decor could do with an upgrade. Our room qwas very noisy with the cobbles on the road outside and only had single glazing. However, we would stay again in its present state

    Staff were lovely

    Stayed in April 2025

  • Reviewed: 22 March 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Bathroom could have been bigger. But it did the job and couldn't really be helped!

    Lovely room. Bed was comfy, quiet and very central. Perfect for me! Lovely and warm. Good hot shower!

    Stayed in March 2025

  • Reviewed: 9 December 2024

    9.0
    Very good
    • Leisure trip
    • Couple
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Location perfe

    Rooms lovely & clean

    Stayed in December 2024

  • Reviewed: 9 December 2024

    8.0
    Would stay again
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Little dated

    Friendly helpful staff nothing too much trouble

    Stayed in December 2024

  • Reviewed: 9 December 2024

    9.0
    Brilliant, would recommend for weekend breaks especially likes of Kelso races
    • Leisure trip
    • Group
    • Family Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Brilliant location for Kelso races with good parking facilities over the road. No heating on in room until later in day although once radiators came on it was nice and cosy..as are the beds. Spotless and clean room with plenty tea and coffee plus glass bottled water. Restaurants and shops minutes walk away. Been to the black swan numerous times for Kelso races and the pub downstairs is friendly and busy throughout the day with pool, darts and jukebox. Great time all around. Breakfast is £10 extra but we didn’t bother as greggs is straight across the road.

    Stayed in December 2024

  • Reviewed: 8 December 2024

    8.0
    Very welcoming
    • Leisure trip
    • Couple
    • Family Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Situated in the ideal place

    Stayed in December 2024

  • Reviewed: 10 November 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The window in the flat room did not fit, let in cold and noise

    In the middle of Kelso, handy for everything

    Stayed in November 2024

  • Reviewed: 9 October 2024

    7.0
    Cheap and cheerfull
    • Leisure trip
    • Group
    • Family Room with Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The room wss a bit rough roud the edges but it was comfortable. The bothroom could do with upgrading

    Ideal position in town centre. The beds and room were comfortable.

    Stayed in October 2024

  • Reviewed: 8 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    A lot of noise from pub customers on Saturday night.

    Although small the room was comfortable and clean. Liked the bottles of water provided. Glad of the fan provided in the room as it did get hot.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    Because the hotel is connected to a pub it was quite noisy in the evenings and at night.

    Great location, clean room, friendly staff.

    Stayed in August 2024

  • Reviewed: 20 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Central location easy parking close to shops and bars nice town

    Stayed in September 2024

  • Reviewed: 16 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff,lovely old pub with rooms

    Stayed in September 2024

  • Reviewed: 15 September 2024

    8.0
    Lovely pub hotel in Kelso square
    • Leisure trip
    • Family with young children
    • Family Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Hotel was absolutely brilliant. Clean, friendly, well equipped, comfortable beds. We have tried to secure some repeat bookings as we absolutely loved the accommodation and Kelso... however, on Booking.com it is stating that children are not allowed at the property. My girls are gutted!

    We were very last minute in booking somewhere as only knew we needed to be in neighbouring Jedburgh 4 days prior... therefore price was great. The room was amazing. It was a top floor room with its own little entranceway. Left was the bathroom and straight on was the bedroom. The kids were excited that there was Scottish bottled water, still and sparkling, provided enough fot one of each per person. The biscuits and tea and coffee complimentaries were lovely. The bathroom had complimentary shower gel which smelt divine! Amazing location and our one night stay has made me want to visit Kelso again... plenty of restaurants, take aways and pubs around. A lovely selection of shops. We have been recommending this accommodation to everyone, although when I've tried to book a return visit on Booking.com we are running into a problem that it says no children allowed at this hotel!

    Stayed in June 2024

  • Reviewed: 7 September 2024

    9.0
    Nice property in great location.
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No adverse comments.

    Early check-in (14.00 hrs). Nice clean room. Friendly staff. In town centre. Good range of shops and restaurants. Adequate free unrestricted parking.

    Stayed in September 2024

Showing 1 – 25

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