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  5. Reviews of Citrus Hotel Eastbourne by Compass Hospitality

Reviews of Citrus Hotel Eastbourne by Compass Hospitality 3 stars

King Edward Parade, Eastbourne, BN21 4EB, United Kingdom

#32 of 36 hotels in Eastbourne

Guests' Choice

Review score

Based on 445 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.3

  • Location

    8.9

  • Facilities

    6.6

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 16 August 2025

    7.0
    Great location, could do with a little spruce up.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room very tired. Breakfast a bit lacking in options.

    Great location. Reasonable value for money.

    Stayed in May 2025

  • Reviewed: 5 July 2025

    8.0
    Lovely friendly staff and great sea front location
    • Leisure trip
    • Family with young children
    • Deluxe Family Suite with Two King Beds and One Single Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could have been better

    Great location - right in the sea front

    Stayed in June 2025

  • Reviewed: 1 July 2025

    8.0
    Beautiful sea front weekend stay
    • Leisure trip
    • People with friends
    • Standard King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Few wonky/disjointed cupboards in the room.

    Location, size of rooms, kind and helpful staff, game room downstairs.

    Stayed in May 2025

  • Reviewed: 16 June 2025

    8.0
    The staff were amazing!
    • Leisure trip
    • Group
    • Triple Room with Three Single Beds and Walk-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    See above! Also thought there was a car park, but wasn’t and had to buy a voucher and find a space near the hotel, thankfully I was able to park nearby, but would of been a nightmare if I couldn’t!

    Unfortunately we thought we were getting a English cooked breakfast, but it was continental!

    Stayed in June 2025

  • Reviewed: 12 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    Great location for us - right on the beach

    Stayed in June 2025

  • Reviewed: 12 June 2025

    6.0
    Disappointing.
    • Leisure trip
    • Couple
    • Standard King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The room was not ready or cleaned from the previous occupants after we were issued with the key and we went to the room. The receptionist grabbed a trolley and commenced changing the bed and the bathroom cleaning. She was very apologetic as it was not her fault. The lift had a “do not use” notice on it. The reception advised that it was ok to use despite the notice. She explained that they had some trouble with it but they were monitoring it. We did use it as my wife cannot climb the stairs. There was only Continental Breakfast and no bar in the hotel.

    Staff were great

    Stayed in June 2025

  • Reviewed: 2 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room with Side Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The cleanliness of the room we stayed in was not up to standards really. Lots of left over food,crumbs and rubbish from previous guests.

    Breakfast was good. Lots of choices. Staff. Were lovely and friendly. Room was very spacious alot bigger than expected. We had a family room

    Stayed in June 2025

  • Reviewed: 29 May 2025

    7.0
    Great location and comfortable stay.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very tall ceilings in the room with the curtains going to the top which were difficult to pull together properly. I suspect the curtain track was faulty but it was no real problem. No shower gel or soap but hand wash provided.

    Great location and slept well.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The stripy carpet

    Very friendly and helpful staff.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    6.0
    Good value for money
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dates and not very clean

    Cheapest option around, and the comfortable beds and dog friendly

    Stayed in May 2025

  • Reviewed: 26 May 2025

    7.0
    Cheap hotel. You get what you pay for
    • Leisure trip
    • Family with young children
    • Family Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    Quite dated and not the cleanest

    Very good location, really close to the beach and only 15 minutes walk from the train station

    Stayed in May 2025

  • Reviewed: 24 May 2025

    8.0
    Great value, great location, great staff
    • Leisure trip
    • Family with young children
    • Triple Room with Three Single Beds and Side Sea View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff were excellent. Also so helpful with breakfast as I’ve got Celiac disease. They were amazing with this

    Stayed in May 2025

  • Reviewed: 24 May 2025

    7.0
    Taking grandsons out for the weekend
    • Leisure trip
    • Family with young children
    • Family Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was a bit grotty and there were no lamps you could leave o

    Staff were lovely room was ok cheap and cheerful

    Stayed in May 2025

  • Reviewed: 18 May 2025

    7.0
    Perfect location for theatre.
    • Leisure trip
    • Family with young children
    • Standard King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Room was quite cold with no temperature control and could hear traffic even with double glazing through the night.

    Perfect location for theatre trip.

    Stayed in May 2025

  • Reviewed: 15 May 2025

    6.0
    worth a try
    • Business trip
    • People with friends
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    bathroom tiny, views of garages, lift run down, no fridge in room

    room clean, sea front location staff polite and helpfull

    Stayed in May 2025

  • Reviewed: 10 May 2025

    7.0
    Ok for one night
    • Leisure trip
    • Family with young children
    • Triple Room with Three Single Beds and Walk-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A full English breakfast wasn’t available and the shower floor was grubby

    It had a family room so we could all stay in one room

    Stayed in April 2025

  • Reviewed: 27 April 2025

    6.0
    Cheap
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The whole hotel needs a revamp down to the decoration plumbing heating the lift the bathrooms just generally everything

    None of it

    Stayed in April 2025

  • Reviewed: 22 April 2025

    7.0
    Cheap & cheerful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking an issue.

    Warm room, hot shower comfortable bed.

    Stayed in April 2025

  • Reviewed: 21 April 2025

    8.0
    Was a nice Easter break
    • Leisure trip
    • Couple
    • Standard King Room with Sea View
    • Stayed 4 nights

    Decent breakfast with plenty of seats. Location good right by the sea front and about 10 mins from town and train station

    Stayed in April 2025

  • Reviewed: 20 April 2025

    7.0
    Hotel was ok, did what it was needed for. Friendly staff.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The window wouldn’t close & it was quite windy.

    Location was good. Staff weee friendly.

    Stayed in April 2025

  • Reviewed: 24 March 2025

    8.0
    It was a good and comfortable stay, with a nice sea view.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Shower was OK but water pressure was not great.

    I stayed one night. The hotel was recommeded by a friend. It was on the seafront and my room had a sea view, which I enjoyed. The hotel staff were excellent, the room was good and bed was comfortable. All was good.

    Stayed in March 2025

  • Reviewed: 20 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms is looking a bit unkempt with cracks, badly painted skirting boards with gaps in and carpets needing a bit of attention.

    Stayed here many times in the past. Central location is good for us. Always clean and welcoming.

    Stayed in March 2025

  • Reviewed: 11 March 2025

    8.0
    Comfortable and value for money with Great staff.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    It was rather tatty and is in need of renovation. There was no bar where we could have sat and relaxed with a beer or glass of wine. They had a fridge selling bottled beer and other drinks but it’s just not the same.

    Location was great. It was on the sea front and close to bars and restaurants. The staff were cheerful and polite and extremely helpful. The Breakfast was tasty and plentiful and Nancy made sure we had a plentiful supply. She was jovial and friendly and was a delight.

    Stayed in March 2025

  • Reviewed: 9 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    The building is a bit dated, but an effort has been made to improve it. Could do with more regular cleaning of the windows. Problem with toilet cistern filling. Staff on arrival not helpful when trying to sort breakfast for the next morning.

    It was a lovely sized room with a sea view and well laid out. Beds comfortable and shower ok, although not a power shower. Good breakfast. Staff in the morning were extremely helpful and friendly.

    Stayed in March 2025

Showing 1 – 25

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