From start to finish this modern hotel exudes quality and excellence of the highest order. From drawing up in a taxi to a swift and efficient check-in and being escorted to my room everything was seamless. I was given a very generous room upgrade. Staff swiftly attended with my luggage and room service arrived simultaneously with “amenities” acknowledging my birthday and I was offered a lovely coffee and additional water. The lady who delivered these was delightful, funny and informative. Unfortunately I did not get her name (#630 on 28.7.25) I spent time exploring all my room facilities. They were stunning and I was extremely impressed. Best bathroom ever! The view from the rooftop pool area over Hyde Park and Knightsbridge is stunning. I enjoyed a peaceful light lunch and cocktail at the ground floor bar. Here I experienced swift and discreet service on a quiet side street terrace with neighbouring church bells sounding every 15 minutes. Very relaxing. There was extensive work ongoing on in the front lobby but this in no way impaired my overall experience here although reception and concierge areas were compromised. In the evening I had dinner at the new “La Môme”. This is a very lively and buzzing new addition at The Berkeley with a mid-20th century smart jazzy nightclub feel and a Côte d’Azur vibe. Staff are energetic and enthusiastic, so keen to please and ensure you’re having a great time. Service is swift, discreet and efficient. Food and drinks were all lovely from start to finish. Fantastic live music really made this evening truly special. Staff made my birthday feel very special! Room service breakfast was prompt, very special and really generous. Shout out to Mohamed at the front door, who made arrival with luggage welcoming and departure swift and easy. Truly great service! In short: everything at The Berkeley is really “on point”. I’d give it a 7 star rating with a score of 20/10.

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

Some employees are not familiar with the services provided by the hotel

Excellent customer service, location of the hotel, quality of food in the coffee shops and restaurants

Stayed in June 2025

Friendly, very helpful staff; beautiful pool, spa facilities; rooftop views.

Stayed in May 2025

Nothing

It's the Berkeley - not much more needs to be said.

Stayed in January 2025

beautiful hotel, great rooms and location friendly staff good food and services

Stayed in February 2025

Stayed there 20 years ago. All changed now. No actual foyer. Check in and out is a low seat. No desk. One bar very noisy. Breakfast in sister hotel attached. Very nice but the Berkeley only has a coffee dock for breakfast/coffee

Staff lovely.

Stayed in February 2025

Too many visitors from outside the property and is buzzing

I liked the location of the property as well as the amenities and the spa. Love the cedric grolet bakery as well as the rooms. Special thanks to Sid for his treatment and attending to me when i faced issues with the room.

Stayed in February 2025

The breakfast was very good and the hotel location

Stayed in December 2024

Nothing

Everything

Stayed in October 2024

Absolutely nothing. Can’t wait to return.

Our room was gorgeous, and every detail was thoughtful. Every single staff member went out of their way to make our stay perfect. They honored an early check in request, the concierge was very helpful with fabulous dinner recommendations, printing tickets and helping us get around easily.

Stayed in October 2024

coming back, that`s for sure!

Stayed in October 2024

Smell of cigar smoke at times in the cafe area.

Every Staff member we had an interaction with were superb. Exceptionally clean throughout the hotel Food very good. Cedric Grolet takes the dinning offerings to another level!!

Stayed in September 2024

Didn't like the reception area

More silver service Breakfast service excellent

Stayed in August 2024

The rooms were very noisey in the corridors. Could hear the maids very early in the morning. There was some drilling noise on the 8th floor also which wasn’t so comfortable.

Location. Excellent staff. Superb food and drink. 5*.

Stayed in July 2024

Some maintenance work going on, but that cannot be helped. The lovely room where afternoon tea is normally served was closed.

The staff were all excellent, especially the maids who came to attend to the room. The breakfast was exceptionally good. The smoothies the chef made every day were wonderful. The bed was so comfortable, and Extra requests were met. I will definitely be going back again.

Stayed in June 2024

Everything was great

Stayed in June 2024

Small things like the coffee machine in the room, not working we’re soon put right by the staff. Some updating work going on at the moment so some areas closed and the roof top pool a bit awkward to get to.

This hotel is superb. It is also very expensive, therefore for most people it would be a treat.The staff were amazing and the food very good. A most Pleasurable experience.I hope to return for another stay before too long.

Stayed in May 2024

There’s not one thing I could say about are stay it’s perfection beyond are wildest dreams ,

We were greeted with open arms. It was like no greeting we have ever experienced in are lives the staff who work at the Berkeley are on another level,

Stayed in March 2024

There was rubbish in our bin when we arrived.

Location was great and the breakfast room looked very stylish.

Stayed in February 2024

Attention to details!

Stayed in February 2024

Outstanding staff, customer experience and food

Stayed in December 2023

-

Love the cafe

Stayed in December 2023

Unable to be accomodated in Collins Room for a cooked breakfast was massively disappointing. Able to get a table in the cafeteria only because we were guests. Cold croissants, solid butter and no handles on coffee cups. Although nice enough croissants not enough choice. For a 5* hotel, and the price paid overall not what i would expect. Its the little things that put you off returning.

Staff attentiveness was first class. Room ( Berkeley Room) a good size and well appointed. NIce touches owing too a special occasion.

Stayed in December 2023