Shower wasn't very powerful and the head kept flopping down so we had to hold it whilst showering.

The setting and location, central for everywhere. Plenty of parking too.

Stayed in August 2025

Breakfast was okay but could have been hotter.

Lovely staff. Beautiful location. We had a problem with a noisy pipe in our room and were given a complimentary upgrade for our second night.

Stayed in August 2025

The self-service breakfast was disappointing. Sorry. One of the staff kindly agreed to have a poached egg cooked for me as the scrambled egg was hard, had blue colouring (?) and the fried eggs looked greasy. The mushrooms didn’t taste fresh - more likely tinned. The poached egg was freshly cooked (which I appreciated) but had little flavour and the yolk was pale yellow. The milk in the hot drinks machine tasted as if it was UHT (I had chosen a latte) and the coffee had no flavour, but there was fresh milk for those drinking tea or americano coffee. It was such a shame because we were looking forward to our Sunday breakfast.

The location was excellent; friendly, welcoming, very helpful and obliging staff; room with a view; clean and comfortable. The Reception staff kindly allowed us to leave our campervan in the hotel car park after we’d checked out, for an hour or two which was much appreciated. Thank you.

Stayed in August 2025

Nothing much A/C in the bedrooms would be nice but probably not practical

Location, standard of decor, friendly staff

Stayed in August 2025

The hotel is 'tired'. I chose it because I stayed frequently when travelling on business a decade ago. The rooms badly need refurbishment and the self service breakfast doesn't compare to the individually cooked food we experienced in other less expensive hotels during the week.

The location is excellent with good car parking.

Stayed in August 2025

Staff attitude

Stayed in August 2025

Breakfast

Breakfast wasn’t best rest was all good .

Stayed in August 2025

Everything was good

Location

Stayed in August 2025

Our room was good but a normal room , not themed

Great location and very comfortable

Stayed in July 2025

No fridge in the room. Only one bottle of water provided, not refreshed on subsequent days. The fantastic bartender provided pints of iced water to take up to the room. Breakfast was ok. The melon slices were very small, mostly rind. At the times I was at the hot plate, the eggs had become hard and rubbery, unlucky timing. The most disappointing was the appalling, machine dispensed coffee. It tasted of slightly off milk with no coffee flavour at all. The breakfast isn’t cheap, so a jug of freshly brewed coffee brought to the table should not be impossible. The shower cubicle in my daughter’s bathroom was extremely small. Luckily she is petite and just about managed to fit in. A larger person would have struggled. The water was too hot to use, even on the lowest setting. Maintenance responded very quickly to a request to adjust the thermostat. The outcome was that it was then stuck on cold and could not be changed. Luckily the weather was hot, so a cold shower was ok. Hopefully this can be addressed.

Walking distance to restaurants. Attractive setting next to the priory. Spacious, comfortable room, a little old fashioned. Good coffee machine in the room, as well as kettle. Fans were provided to mitigate the unusually hot weather, but still too hot for sleeping. Air conditioning could be put on the development plan. Comfortable, social bar with a very friendly and competent bar tender. The dinner menu was good, particularly the ice cream sundae.

Stayed in August 2025

There was a lot of footfall past the room and weddings were audible from the rooms above, so I would recommend a higher floor in the main building for those wanting an early night or a lie in.

Convenient centrally located hotel close to Priory and quaint shops with excellent breakfast, parking spaces and friendly staff. My room was in the modern annex of the hotel; it was clean and a decent size with a comfortable bed. Staff were professional and friendly, accommodating our large family group in the restaurant and storing cases on the last day.

Stayed in August 2025

Better selection of non alcoholic beers

Stayed in August 2025

Bed was quite hard

Very convenient

Stayed in August 2025

The only slight downside was the evening meal was a bit hit and miss between the seven of our party. However the breakfast was excellent with good choices

Lovely building in a beautiful surroundings.The bedroom was very large with a good sized bathroom en suite. All the staff very friendly

Stayed in August 2025

View of the other hotel but understand this isn’t within your control. I felt the room was expensive (over £200) for what we got

Beautiful location and building Dog friendly

Stayed in August 2025

Really disappointed with the menu for evening meal. Limited options and quite dear. £10 for a very disappointing lemon meringue pie.

Enjoyed the traditional feel of the hotel. Staff were pleasant and welcoming. Fantastic breakfast!

Stayed in August 2025

Love the location and the building is beautiful, would recommend.

Stayed in August 2025

Room was a little tired.

Average

Stayed in August 2025

Found the dinner menu uninspired.

Spacious comfortable lounge/bar.

Stayed in August 2025

The weather was great but there didn't seem to have a terrace where you could sit and have a drink. There were areas outside with tables and chairs but they didn't seem to be utilised.

Great location for walking into Malvern. Very picturesque views and the hotel was picturesque in it's own right. Room was large and comfortable. Great bed and breakfast was very good.

Stayed in August 2025

Bathroom old and shower leaked - poor flow. Noisy at night outside front of hotel. Bedroom small. Expensive for facilities.

Great location in Malvern. Staff very friendly and polite. Breakfast good. Bad comfortable.

Stayed in August 2025

Nothing to dislike on our last visit, we've booked again as it's great for Malvern Theatres, the Abbey and Malvern shopping, all a short enjoyable walk away.

A favourite hotel which seems to be improving, although getting pricier.

Stayed in May 2025

Very dated interior to the ‘extension’ part of this hotel which makes up a large proportion of the bedrooms.

Great location for our needs

Stayed in July 2025

Room #407 was very hot like a sauna. No air con and fan was inadequate

Good location, easy to find, excellent parking

Stayed in July 2025