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Reviews of The Abbey Hotel & Apartments 4 stars

35 Southgate Street, Bury Saint Edmunds, IP33 2AZ, United Kingdom

#2 of 10 hotels in Bury Saint Edmunds

Guests' Choice

Review score

Based on 375 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.7

  • Value for money

    8.8

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 16 August 2025

    10
    So much nicer than an en-suite room off a corridor.
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Can’t think of anything

    It’s homely, friendly, personal atmosphere when we arrived and at breakfast the following day and as we sat out in the garden during the morning and chatted to “Dad”.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    A pleasant experience
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Whilst our room was comfy it was a little small A very narrow entrance to the small carpark with entrance signage which is easily missable from the road

    Superb freshly cooked breakfast served to us by friendly staff who clearly showed a pride in their job. All other staff who we had contact had a similar and helpful approach

    Stayed in August 2025

  • Reviewed: 4 August 2025

    10
    Calm oasis
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very comfortable bedroom Lots of spaces to relax in in the hotel itself Very quiet Lovely breakfast Proper glasses and mugs in the room

    Stayed in August 2025

  • Reviewed: 1 August 2025

    10
    Hidden gem.
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It was perfect for what I needed.

    Great location but also really quiet. It's such a historical beautiful building. Big room and a really comfy bed. Breakfast was made to order, and the choice was numerous. I love staying here.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    10
    Just stayed for a day whilst attending a wedding locally. So pleased we found this gem of a place.
    • Leisure trip
    • Couple
    • Superior Cottage
    • Stayed 1 night
    • Submitted via mobile

    Beautiful medieval and Tudor properties. Excellently decorated and furnished with stunning period features and exposed beams. The staff were brilliant and very attentive and we cannot speak highly enough abstained it Natasha who loves ones after us.

    Stayed in July 2025

  • Reviewed: 17 June 2025

    8.0
    Lovely bed & breakfast, but needs a refurb and road outside was noisy
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Looking a bit tired and scruffy around the edges. A lot of road noise from cars outside, which woke us up several times. We felt I t was a bit overpriced compared to other hotels in the area, however the staff were lovely.

    Character property not too far from the centre of Bury St Edmunds. Freshly cooked breakfast with softly scrambled eggs…….. excellent

    Stayed in June 2025

  • Reviewed: 17 June 2025

    9.0
    Very clean, superb breakfast and great size room.
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Although it wasn’t hot in the room in May, I would be concerned it could get warm in the summer months.

    Very friendly, car parking out the back (limited spaces) I managed to park. Comfortable bed, with a lovely shower. Very clean throughout. Amazing Breakfast, freshly cooked.

    Stayed in May 2025

  • Reviewed: 15 June 2025

    9.0
    Abbey Hotel
    • Leisure trip
    • Couple
    • Classic Double Room with Bath
    • Stayed 1 night
    • Submitted via mobile

    The room was very comfortable and quiet. The staff were lovely and friendly. Breakfast was delicious and plentiful. Access to the car park is a little tight, although we were informed of this beforehand. Good situation for walking into Bury and to the Abbey. Very pleasant stay.

    Stayed in June 2025

  • Reviewed: 13 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room with Bath
    • Stayed 2 nights
    • Submitted via mobile

    Flight to the room, but assistance was readily available

    Friendly, extra helpful and very accommodating, knowledgeable staff. The Age and overall ambiance of the hotel.

    Stayed in June 2025

  • Reviewed: 4 June 2025

    9.0
    Great stay on a lovely b&b
    • Leisure trip
    • Couple
    • Classic Double Room with Bath
    • Stayed 1 night
    • Submitted via mobile

    Location. Really lovely breakfast

    Stayed in June 2025

  • Reviewed: 25 May 2025

    10
    Exceptional boutique hotel.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The turn into the property off the road is a bit sharp and can be tricky to navigate.

    Everything was great, but Natasha was exceptional, friendly, helpful and professional.

    Stayed in April 2025

  • Reviewed: 9 May 2025

    10
    Best of Bury St Edmunds
    • Leisure trip
    • Couple
    • Superior Cottage
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    We travel a lot and this is one of the most comfortable places we have stayed. Our little cottage was bright and inviting. Beautiful loft bedroom. Well appointed and stocked. Friendly, professional, knowledgeable staff. Nice breakfast included. Great on site parking. We’d recommend to anyone

    Stayed in May 2025

  • Reviewed: 6 May 2025

    9.0
    Great host and location
    • Leisure trip
    • Group
    • Two-Bedroom House
    • Stayed 1 night

    The two bedroom cottage was excellent with 2 bathrooms. The kitchen and lounge area were well supplied and had everything we needed.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    9.0
    Clean, comfortable and convenient for the town centre.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    On site parking and location was great for the Theatre Royal.

    Stayed in May 2025

  • Reviewed: 4 May 2025

    10
    Excellent
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Excellent breakfast and ideally situated

    Stayed in May 2025

  • Reviewed: 4 May 2025

    10
    Exceptional hotel in Bury St Edmunds.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    We found the hotel car park easy to access and the reception clearly marked. A beautiful welcome with clear description of resources and 'things to do in Bury' The room was large with everything we needed and breakfast was perfect for both our different needs. Bury is a beautiful place, steeped in history and a good market at the weekend. There are plenty of cafes and pubs and a football team. We found the Abbey Gardens a wonderful place to recap on history. It was obviously a great place for families with lots of natural entertainment for children whatever the weather.

    Stayed in May 2025

  • Reviewed: 30 April 2025

    10
    Great hotel with lovely staff
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was excellent , the lady who checked us in was the same lady working at breakfast and had excellent customer service skills. Room was lovely and clean Location was great, we used Uber but could have walked in to town.

    Stayed in April 2025

  • Reviewed: 28 April 2025

    10
    Great location comfy room fabulous breakfast exceptional staff
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in April 2025

  • Reviewed: 23 April 2025

    9.0
    An attractive, spacious hotel with excellent care and facilities.
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 6 nights

    No issues.

    Large, bright and well-equipped room. Excellent breakfast with efficient service.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    8.0
    A one-night stay in cosy surroundings. Wished we could have stayed longer.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The gap to turn in to the car park is very narrow. We missed the turn for the car park at first and had to drive round the town to come back to it. Not really a problem - now we know where it is. Very useful having on-site parking though.

    Very comfy bed in a quirky room. We commented that all the rooms would probably be different from one another. Breakfast was great. Plenty to choose from in terms of cereal, etc and then cooked breakfast of whatever you liked really. We had the full English breakfast and it was enough to keep us going all day. Onsite parking available (which was very useful).

    Stayed in April 2025

  • Reviewed: 20 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had a very pleasant stay in this charming hotel - comfortable, clean, friendly staff and a good breakfast. The EV charger was reserved for us, as requested. The hotel is a 10 minute walk to the city centre, which has an excellent choice of good restaurants. Very pleased with our stay.

    Stayed in April 2025

  • Reviewed: 19 April 2025

    8.0
    Lovely overnight stay.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Very friendly, helpful staff and very good breakfast.

    Stayed in April 2025

  • Reviewed: 13 April 2025

    9.0
    Comfy stay in great location
    • Leisure trip
    • Couple
    • Two-Bedroom House
    • Stayed 1 night

    Other reviewers have mentioned the noisy road - if sleeping at the front of the property and a very light sleeper, it might disturb you - but the traffic reduces greatly in the evening/night time so isn't a big issue.

    Great location - easy walk to Abbey & town centre. We took the two bed house so had the advantage of kitchen (well equipped) and living room - and two bathrooms. Very clean - and friendly staff. Great breakfast - Lowestoft kippers were superb. Would definitely stay again.

    Stayed in April 2025

  • Reviewed: 7 April 2025

    8.0
    A wonderful stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Although decorated for the age of the property think the carpets could do with renewing

    The character and age of the property and the lovely staff. Although a little further out of town was still a very walkable distance. Lovely breakfast

    Stayed in April 2025

Showing 1 – 25

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