35 Southgate Street, Bury Saint Edmunds, IP33 2AZ, United Kingdom
#2 of 10 hotels in Bury Saint Edmunds
Guests' ChoiceBased on 375 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
9.1
Facilities
8.9
Staff
9.7
Value for money
8.8
Free WiFi
8.8
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End of dialog contentReviewed: 16 August 2025
Sheila
United KingdomCan’t think of anything
It’s homely, friendly, personal atmosphere when we arrived and at breakfast the following day and as we sat out in the garden during the morning and chatted to “Dad”.
Stayed in August 2025
Reviewed: 11 August 2025
Schatz
United KingdomWhilst our room was comfy it was a little small A very narrow entrance to the small carpark with entrance signage which is easily missable from the road
Superb freshly cooked breakfast served to us by friendly staff who clearly showed a pride in their job. All other staff who we had contact had a similar and helpful approach
Stayed in August 2025
Reviewed: 4 August 2025
Fiona
United KingdomNothing
Very comfortable bedroom Lots of spaces to relax in in the hotel itself Very quiet Lovely breakfast Proper glasses and mugs in the room
Stayed in August 2025
Reviewed: 1 August 2025
Yvonne
United Arab EmiratesIt was perfect for what I needed.
Great location but also really quiet. It's such a historical beautiful building. Big room and a really comfy bed. Breakfast was made to order, and the choice was numerous. I love staying here.
Stayed in July 2025
Reviewed: 20 July 2025
Robert
United KingdomBeautiful medieval and Tudor properties. Excellently decorated and furnished with stunning period features and exposed beams. The staff were brilliant and very attentive and we cannot speak highly enough abstained it Natasha who loves ones after us.
Stayed in July 2025
Reviewed: 17 June 2025
Nick
United KingdomLooking a bit tired and scruffy around the edges. A lot of road noise from cars outside, which woke us up several times. We felt I t was a bit overpriced compared to other hotels in the area, however the staff were lovely.
Character property not too far from the centre of Bury St Edmunds. Freshly cooked breakfast with softly scrambled eggs…….. excellent
Stayed in June 2025
Reviewed: 17 June 2025
Laura
United KingdomAlthough it wasn’t hot in the room in May, I would be concerned it could get warm in the summer months.
Very friendly, car parking out the back (limited spaces) I managed to park. Comfortable bed, with a lovely shower. Very clean throughout. Amazing Breakfast, freshly cooked.
Stayed in May 2025
Reviewed: 15 June 2025
Nick
United KingdomThe room was very comfortable and quiet. The staff were lovely and friendly. Breakfast was delicious and plentiful. Access to the car park is a little tight, although we were informed of this beforehand. Good situation for walking into Bury and to the Abbey. Very pleasant stay.
Stayed in June 2025
Reviewed: 13 June 2025
Lourdes
United StatesFlight to the room, but assistance was readily available
Friendly, extra helpful and very accommodating, knowledgeable staff. The Age and overall ambiance of the hotel.
Stayed in June 2025
Reviewed: 4 June 2025
Jane
United KingdomLocation. Really lovely breakfast
Stayed in June 2025
Reviewed: 25 May 2025
Amanda
United KingdomThe turn into the property off the road is a bit sharp and can be tricky to navigate.
Everything was great, but Natasha was exceptional, friendly, helpful and professional.
Stayed in April 2025
Reviewed: 9 May 2025
Louise
CanadaNothing
We travel a lot and this is one of the most comfortable places we have stayed. Our little cottage was bright and inviting. Beautiful loft bedroom. Well appointed and stocked. Friendly, professional, knowledgeable staff. Nice breakfast included. Great on site parking. We’d recommend to anyone
Stayed in May 2025
Reviewed: 6 May 2025
Mark
United KingdomThe two bedroom cottage was excellent with 2 bathrooms. The kitchen and lounge area were well supplied and had everything we needed.
Stayed in May 2025
Reviewed: 5 May 2025
Rod
United KingdomOn site parking and location was great for the Theatre Royal.
Stayed in May 2025
Reviewed: 4 May 2025
Gary
United KingdomNothing
Excellent breakfast and ideally situated
Stayed in May 2025
Reviewed: 4 May 2025
Mg
United KingdomNothing
We found the hotel car park easy to access and the reception clearly marked. A beautiful welcome with clear description of resources and 'things to do in Bury' The room was large with everything we needed and breakfast was perfect for both our different needs. Bury is a beautiful place, steeped in history and a good market at the weekend. There are plenty of cafes and pubs and a football team. We found the Abbey Gardens a wonderful place to recap on history. It was obviously a great place for families with lots of natural entertainment for children whatever the weather.
Stayed in May 2025
Reviewed: 30 April 2025
Joanne
United KingdomBreakfast was excellent , the lady who checked us in was the same lady working at breakfast and had excellent customer service skills. Room was lovely and clean Location was great, we used Uber but could have walked in to town.
Stayed in April 2025
Reviewed: 28 April 2025
Jane
United KingdomEverything
Stayed in April 2025
Reviewed: 23 April 2025
John
United KingdomNo issues.
Large, bright and well-equipped room. Excellent breakfast with efficient service.
Stayed in April 2025
Reviewed: 22 April 2025
Gwynhwfar
United KingdomThe gap to turn in to the car park is very narrow. We missed the turn for the car park at first and had to drive round the town to come back to it. Not really a problem - now we know where it is. Very useful having on-site parking though.
Very comfy bed in a quirky room. We commented that all the rooms would probably be different from one another. Breakfast was great. Plenty to choose from in terms of cereal, etc and then cooked breakfast of whatever you liked really. We had the full English breakfast and it was enough to keep us going all day. Onsite parking available (which was very useful).
Stayed in April 2025
Reviewed: 20 April 2025
Richard
United KingdomWe had a very pleasant stay in this charming hotel - comfortable, clean, friendly staff and a good breakfast. The EV charger was reserved for us, as requested. The hotel is a 10 minute walk to the city centre, which has an excellent choice of good restaurants. Very pleased with our stay.
Stayed in April 2025
Reviewed: 19 April 2025
Petra
United KingdomVery friendly, helpful staff and very good breakfast.
Stayed in April 2025
Reviewed: 13 April 2025
Sarah
United KingdomOther reviewers have mentioned the noisy road - if sleeping at the front of the property and a very light sleeper, it might disturb you - but the traffic reduces greatly in the evening/night time so isn't a big issue.
Great location - easy walk to Abbey & town centre. We took the two bed house so had the advantage of kitchen (well equipped) and living room - and two bathrooms. Very clean - and friendly staff. Great breakfast - Lowestoft kippers were superb. Would definitely stay again.
Stayed in April 2025
Reviewed: 7 April 2025
Jan
United KingdomAlthough decorated for the age of the property think the carpets could do with renewing
The character and age of the property and the lovely staff. Although a little further out of town was still a very walkable distance. Lovely breakfast
Stayed in April 2025
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