No instructions for aircon, so I simply turned it off. Musak at breakfast was too loud and overbearing on first morning, but they toned it down for second and third mornings.

Good cooked breakfast. Good sized room with river view.

Stayed in August 2025

Impossible to find the hotel in the dark - no light on the sign on the road and unhelpful directions were given when I called, as they applied to a different approach road. Sorry, but this needs a MUCH more obvious clearly illuminated Hotel sign if they want people not to arrive in a calm frame of mind, and not extremely irritated as I was. Because the location is near a bridge and several road junctions a location map on the hotel website might also be helpful.

Breakfast was good, my room in separate building was conveniently near my parked car.

Stayed in August 2025

No elevator. Hotel a bit tatty as it looks like no investment is being put back into the property. Shame as the position of the hotel on the river is excellent and could be used to its advantage. The outside area is excellent. The hotel is just standing without direction.

Reasonable food. Excellent service by staff.

Stayed in September 2025

N/A (when considering the star/price of this hotel).9

Superb value for money. Comfortable bed and room with all the facilities needed on business travel. Staff were very friendly throughout. Lovely views of the Thames from the restaurant and the outside seating area.

Stayed in September 2025

Great location

Stayed in August 2025

The bedroom could do with better lighting above mirror but otherwise very good. Was overcharged in restaurant for lunch but was immediately rectified. Breakfast a bit disorganised again having to chase for top ups of items.

Room was very nice and location is good. The hotel is very clean, spotless in fact.

Stayed in August 2025

Room in attic not appropriate for 80 year old guest. Unable to get parking spot and room next to vent kept guest awake into early hours and started early in the morning. Very noisy and disruptive.

Clean, good breakfast and friendly staff.

Stayed in August 2025

A little far from the town and train station especially when carrying luggage.

Loved the room. Had a little balcony with great side view of the river and bridge. Stayed during a warm weekend and therefore welcomed the good air conditioning. Breakfast was buffet style, was good and plentiful.

Stayed in August 2025

A bit run down and no lifts made it really difficult to get the luggage upstairs for international travellers.

Location on Thames

Stayed in June 2025

Unexpected, small cost for parking.

Room was spacious and comfortable with a stunning view. Location is ideal for walks along the river or into the town centre. Also good access for Windsor, by car or London, by train.

Stayed in July 2025

Room smelt of drains and staff tried to add on £8 service charge for a round of drinks that I was stood at the bar ordering!!

Ideal location for what we wanted. Room was ok

Stayed in June 2025

Location was good, overlooking the Thames. Walkable to the town centre and train station. The staff were very friendly and helpful.

Stayed in August 2025

I walk with a stick due to pain and had requested a ground floor room, if no lift. I’d also enquired about disabled parking. On arrival I was informed I was up on the second floor, with 4 sets of stairs to climb. The hotel had no lift. Climbing out of the bath after a shower was very slippery and challenging for a person with mobility/balance difficulties. A handle on the wall and an optional rubber bath anti-slip mat would be appreciated.

Good location, next to the beautiful river. There was space to park. The staff were friendly. Close to the Odney Club in Cookham, where we were performing.

Stayed in August 2025

Hospital smell in room, TV didn't work until we called engineer, bes very uncomfortable, pillows very thin. Fire doors left open needs TLC. Needs a feeling of being welcomed and warmth into the place

Stayed in August 2025

We upgraded to executive room as my husbands 60th. Nice size room, bathroom not one shelf or cabinet to put any toiletries on...strange as nice size bathroom. Also was on second floor, no lift, fair enough, but no porters to help us with luggage!

Nice staff on reception at check in, Parking only £3.50 a night. Great location view from room lovely overlooking the river.

Stayed in August 2025

I was on the 3rd floor and there was no lift. People were letting their door slam shut which was a little inconsiderate at 2/3am.

Room was clean. Lovely view of the Thames.

Stayed in August 2025

Room was reasonably comfortable, but had no fridge. Dining room rather soulless, and - as there were only two couples eating when I went to the bar - I was surprised to be asked if I'd booked (early Thursday evening) and told they'd see if they could "squeeze me in"! Decided not to dine!

Location was excellent - right on the river (although my room looked out onto the road/parking at the side).

Stayed in August 2025

It was wonderful to enjoy supper and breakfast sitting on the terrace by the river. The food was good, staff very friendly and helpful. Excellent value for money. Would visit again.

Stayed in August 2025

My room was double booked, luckily I was out for a walk when another couple tried to enter my room with a key that had been provided by staff. It was rectified but could have been a horrific experience if I had been in the room, showering or getting dressed.

Stayed in July 2025

Public spaces are Devoid of atmosphere…; more a place to sleep than a romantic getaway

Location beside the River , with many nice restaurants nearby; Price- good value

Stayed in August 2025

A couple of things in the room were faulty.

Location was perfect

Stayed in August 2025

A bit tired in places. Drinks expensive

Fantastic location right on the river. We ate in the restaurant the food was very good

Stayed in August 2025

Initially we were allocated rooms in different buildings despite ticking the box requesting rooms near each other when booking. Not sure if this was bioking.com or hotel at fault but the hotel rectified it when asked. Could have done without the 3am fire alarm on the Sunday night too!!

Lovely location, we were in the Waterside Lodge which is separate to the main hotel. Our rooms had great views over the Thames. The rooms were large, modern and had air conditioning (much appreciated in the hot water weather) and balconies. Breakfast was good and re-stocked for late arrivals, staff friendly and helpful.

Stayed in August 2025

Inside the main building at times confusing trying to find out rooms...felt a bit like a rabbit warren but rooms were lovely once found....

Fabulous location..very helpful and friendly staff

Stayed in August 2025