Reviews of The Rabbit Hotel & Retreat 4 stars

Breakfast was nice.

There was wasps every where. Couldn’t enjoy the spa as wasps were swarming the pool, hot tub, beach. Could not relax at all. Beds were so uncomfortable and could hear the traffic driving past bedroom window. Bathroom window didn’t open.

This was my first time visiting The Rabbit Hotel. Overall, I found the spa quite unimpressive. The facilities were limited, especially the relaxation areas. If you're going mainly to drink and sit in a jacuzzi or pool, this place might suit you. But if you're looking for a peaceful and relaxing spa experience, this isn’t the place. I must say, I do not understand why they call themselves a retreat. The room itself was very nice, and the bed was really comfortable. However, we weren’t aware that the hotel hosts weddings, and on one night there was a wedding. Guests were loud and drunk in the middle of the night, which disturbed our sleep. The restaurant was just okay. I had the steak and some starters, but overall, I wouldn’t go back for the food. Service was good!

The spa The staff

No toilet roll in the room No coffee pods milk or sugar in room

Our bed in the comfy room was very comfortable, lots of mirrors, Dyson hair dryer and mini fridge made it feel more luxurious. Bottled water and teacakes were nice touches. The kettle was plenty big and there was lots of space in the room. The shower was nice and big with great power and hot water. Lovely balcony view out to gardens.

No air conditioning in room, bathroom had some signs of wear and tear that didn't look great. Towel rail wasn't turned on which didn't help to dry our swimsuits or wet towels. Door on balcony was dodgy and bedroom doors very loud and shakey.

I have already sent an e.ila regarding this in the bookings ap, there has been no response as of yet

Probably the worst nights sleep in a hotel I’ve ever had. The room was located right alongside the busy A6 road to the airport and vibrated every time a lorry went past.

breakfast good

Noisy traffic , couldnt sleep.

Breakfast. Was waiting about 30mins for warm food and when it arrived wasn’t very nice

Everything. Especially how friendly the staff was.. There wee dog was the cutest.

Nothing

The spa

Pillows were like bricks was promised a double king size and it was 2 single beds pushed together and the security man asked us to keep the noise down so we did then kept coming into our loft and standing outside the door listening to us and turning outside light on which freaked us out trying to sleep at 4am

Liked the hotel on paper, seemed to be a modern space with adjacent spa for a relaxing few days! Advertised as a luxurious place to relax and get pampered.

I have already contacted the hotel and conversed unsatisfactorily with ‘Joanne.’ I recently attended for a family wedding at this hotel, staying in a room with an outside bath, which cost £345 per night. At this price point, I expected a certain level of service and luxury, but unfortunately, my experience fell far short of those expectations. Upon entering the room, we were greeted by an overpowering unpleasant smell. Unsure if this was cleaning products or air fresheners, to mask other issues. There were unwrapped fire lighters in the room, located in a log basket with matches beside bed. Smoking was permitted in the external area of the room, which detracted from the ambiance we were hoping for. Of the limited room seating the bench seat in the bedroom was not secured to the frame, and I ended up falling off it, which could have resulted in a more serious injury than embarrassment. While at the spa, we were shocked to find three couples engaging in sexual intimacy, which created an uncomfortable atmosphere. The experience was so poor that we decided to leave early. When we provided feedback to the hotel, their response was dismissive. They suggested that it was "not our vibe" and that our departure due to the unpleasant smells, the fall, and our discomfort with the behaviour in the spa was simply our "choice." We had booked in to attend a wedding and the fact that we felt we had to forgo this because of experience should have spoke volumes to our distress and disappointment with this hotel. This experience does not reflect the standards expected from Galgorm group and its not possible to recommend this hotel based on our stay.

The spa was really good and relaxing room was surprisingly spacious and the food was great

Didn’t stay long enough and needs more of a selection of food on the menu