I stayed here when I arrived then left my luggage to go to the country and upon my return I was upgraded to a bigger room with wooden floors. I was very happy with this room. The staff were wonderful and helpful with directions and recommendations of trains and places to visit.

Stayed in July 2025

At first I got a ghastly room but I complained and the manager was most accommodating. I stayed here many times before and forgot to request room with wooden floor so it was my fault. However, I think some rooms should be retired and refurbished as they are looking tired not worthy of the Andrew Brownsword brand of hotels.

I asked for a room with wooden floor and the manager Mr. Ryda Zarhouni kildly moved me to such a room. I like the location as it's near South Kensington and not far from King's Road if you like walking. The street is not busy and quite residential so easy for taxis to park outside the door and load your luggage.

Stayed in July 2025

None

Perfect location in Chelsea . Hotel had Good Facilities with helpful staff.

Stayed in June 2025

The pillows need replacing!

The convenience of the property to the hospital that my husband had his appointments. We love the size of the bed. Lovely staff and great breakfast.

Stayed in August 2025

Location

Stayed in August 2025

No beans with the full English breakfast

Good location

Stayed in August 2025

Nothing

Great location, clean and very comfortable rooms, very friendly and helpful staff

Stayed in August 2025

The bathroom was very small, it was not even possible to stand properly in the bathtub

Good value for money Very well located in Chelsea

Stayed in July 2025

Staff on front desk could have smiled, it all appeared a bit unfriendly from check in to check out. The room was very small & shower curtain far too short to cover the bath resulting in a wet & very slippery floor.

Location & very comfy bed.

Stayed in August 2025

Very small lift but understandable in an old building!

The location is perfect. The terrace was great & the bed super comfy

Stayed in July 2025

A full shopping bag was taken from my room, most likely because the cleaning staff threw it away. Hotel management did not follow up despite claiming they would. The breakfast would sometimes have missing items, due to understocking or carelessness. The walls between rooms do not block sound, so you can often hear muffled conversations of other guests, or worse, their alarm clock.

I have stayed at this hotel many times. The hotel is in a great location, the rooms are comfortable, and the breakfast dishes are good.

Stayed in July 2025

The rooms are tiny. The lift is tiny. The bathrooms are tiny. I recognize that this is London, but still. Everything is doll-like.

Location close to the King’s are and South Ken.

Stayed in July 2025

The communal areas are a little tight but that's to be expected in an old building

We had special requirements for our elderly parents who were due to go to an appointment at the Royal Marsden. The receptionist took everything on board & had booked us the best possible rooms for our requirements. Excellent service

Stayed in July 2025

Bathrooms are a bit outdated and therefore not the cleaniest

Good value for money and a very nice staff

Stayed in July 2025

Price was much higher than we normally pay but hotel was located by hospital which was very convenient. Under other circumstances it was over priced. Coffee making machine too complicated - no instructions - would have preferred instant

Good shower with bathmat provided Comfortable Bed

Stayed in July 2025

Close to hospital

Stayed in June 2025

V small lift. Would not fit two people or much luggage! Breakfast very good but a bit expensive. Toilet in en suite very low to ground....would be difficult for elderly or disabled people. Needs support rail at least. TV a bit difficult to control. Had to ask for help which came readily but also found it tricky!

Welcoming staff on duty 24 hours Clean and modern refurbishment. Engineered wood floors (no smelly carpets!) Good facilities Small but modern, clean ensuite Good double glazing for sound proofing and blinds for window privacy from the street

Stayed in March 2025

The staff were wonderful

Stayed in April 2025

Great location at a good price. Small but comfortable room with all we needed for a one night stay.

Stayed in May 2025

Needs a small bar fridge in the room.

Beds were incredibly comfortable.

Stayed in May 2025

The shower would benefit from having a holder on the wall. It was awkward having to hold the shower head. Essentially, it was a bath with a shower head.

Location is excellent and great value. The room whilst small was comfortable and perfectly adequate for the purpose we had. Staff were fantastic.

Stayed in May 2025

The bathroom needs updating.

Location to Royal Marsden Hotel.

Stayed in May 2025

Price Room size Toilet didn’t flush properly Generally tired decor

Staff Location

Stayed in May 2025

Rooms are small, but this is Chelsea prices!

Beautiful building, perfect location for London. Super friendly and helpful staff who have been there for some years

Stayed in May 2025