No air conditioning not enough electrical points evening menus rather limited

Breakfast was very good bacon was excellent room was very large extremely quiet

Stayed in August 2025

Good for a one night stop over , staff very friendly and helpful. Not a luxury hotel and needs a bit of a re curb but the good price also reflects this. Breakfast was good.

Stayed in August 2025

Car park access

Good, excellent staff

Stayed in August 2025

Rooms where very warm and had a smell to one . Breakfast was warm but cold by time finished it . Could do with some money spent on it carpet , air con , better breakfast warming plates

Location for wedding

Stayed in August 2025

The whole property needs updating

Stayed in August 2025

Unfortunately Hamlet Hotel Maidstone is looking a little shabby, from the old.signs outside, to the poor fitting carpet at the bottom of the stairs. This place needs a fresh pair of eyes to tidy up a few loose ends and it would be a great place to stay .

Hamlet hotel maidstone has a great bunch of staff from front of house to the house cleaning team we met on our way out . A happy helpful bunch that improved our stay.

Stayed in August 2025

The room door was noisey when closing as was other room doors. The overhead door closer requires adjusting on many doors. I also noticed the hinges to the doors were not up to the current regulations. As a Fire Door Inspector it is something i noticed needs addressing.

Stayed in August 2025

Facilities are dated and need upgrading. The carpet etc. You had to pay £25 to get room cleaned. I suspect they are short staffed… May be due to Reeves taxes and increase NIC contributions ??

The staff were very pleasant and responded promptly and professionally to our request including upgrading to a family room. Shout out to Chloe who was a superstar to my wife as she exceptional good. There was good parking space which is an issue in similar hotels in London

Stayed in August 2025

Breakfast was more suited to workmen leaving early , for guests wanting a lay in it was not really suitable.

Good location if you have a car , room was perfect

Stayed in August 2025

Few marks on wall did not look pleasant an no lift carpet was loose bottom of stairs

I loved the look of the building no lift though so struggled with stairs slepted well breakfast was nice . Lovely sitting area out side the building . Need front staff at all times as had to look for someone once we was leaving over all still pleasant stay

Stayed in August 2025

Additional cost per hour for early check in and late check out which do docs not match the FAQ’s. Very dated property that requires some love. Window opens onto a parking bay and no net curtains. Window does not close so fairly noisy. Dinner was an issue and the recommendation was Subway!

Good size room. Breakfast included.

Stayed in August 2025

It's was not a good start. We got to our room to find the previous occupants' clothes still in the drawers. We were given a free king size upgrade to move rooms. When occupied, the rooms are not cleaned daily. They are only cleaned during your stay if you pay an extra fee. The decor and furniture are very dated. Drawer handles were missing, and our second room did not have a hairdryer, although it had an iron and ironing board.

Friendly reception staff. Free parking and breakfast included.

Stayed in August 2025

Bathroom outdated

Good location

Stayed in July 2025

Location, as being without a car meant that I had to either use Public Transport or Taxis to get anywhere, as no shops OR facilities anywhere nearby, which made it quite inconvenient for any alternative options on Meals or entertainment, apart from TV. However, Staff were very efficient and helpful, which did make my stay there easier.

Hotel Staff were nice and very helpful. The Bed was very comfortable and room size was clean and tidy and there was very little Road Traffic Noise from outside the room. Breakfast was good quality but was NOT included in the Price.

Stayed in August 2025

The room was small, I did not have any bedside tables and had to use a chair as one. The TV channels available were not very good and not many of them. The decor was very dated and the rooms could be a bit cleaner.

The staff were excellent. Very friendly and helpful. The breakfast was excellent. plenty of it and very tasty. The management seem eager to learn and want to improve.

Stayed in July 2025

The room did not have AC which is normally not a problem for the U.K. and felt tired. I was also on the ground floor so didn’t feel comfortable opening the windows.

The hotel has easy parking and is well located for the motorway network just off the M20, with supermarkets and petrol next door. The staff were all very pleasant and welcoming. Also very much enjoyed the breakfast and very pleasant waitress. Very good value.

Stayed in August 2025

More chairs outside needed! Very rude customer at reception, really felt for very professional reception staff dealing with it.

Good location for us visiting family. Reception and dining area clean but stairs and corridors quite grubby. Room very tired but beds very comfortable and clean. Staff were excellent.

Stayed in August 2025

Nothing

Size of room. Comfy bed. Breakfast. Staff, especially Dennis......

Stayed in August 2025

nothing

ALL GOOD

Stayed in August 2025

The shower was a drench shower whish is ok but without a hand held shower its not easy to get all the sudds off your body which is a pain, Also it is hard to get plenty of air through the room but there was a fan in teh wardrobe which is good.

The bed was comfortable - very important and the room was large with a desk to work at which is why I booked the hotel. I hate small poky rooms. The windows open properly so you could try and get some air intot he room.

Stayed in August 2025

A bit dated

Comfortable beds

Stayed in August 2025

The decor in the room was in need of redecorating.

The staff,Breakfast were absolutely exceptional. Great location and nearby facilities. I love the quaint feel of the place.

Stayed in July 2025

It wasn’t as clean as it should have been. Moved room but still not clean enough as we have a two yr old. The second night was much better, but you shouldn’t have to complain to have a clean bed and room.

Convenient, and easy to find and good parking.

Stayed in August 2025

Comfortable rooms, lots of parking, friendly staff.

Stayed in July 2025