Reviews of Stuart Hotel 2 stars

Cleanliness, mattress

Staff are rude facilities are poor Hotel is used to house the homeless and paying guests get treated the exactly the same way as the staff provided little help me and my partner were spoken down to with little respect there are many faults with the hotel rooms and I will be going to Trading standards

We previously stayed with the hotel for not asked fonights and we parked in the hotel car park on one occasion were asked if we had a car we had to pay 15 pounds and we only paid 32 pounds for the room so I believe it is extremely over priced especially as it had homeless people sleeping near our car in the night and the risk of the car been broken into was high THEN ON THE SECOND THIRD FOURTH AND FIFTH NIGHTS WE WERE NOT ASKED ABOUT USING THE CAR PARK WE THOUGHT NOTHING MORE UNTIL We started receiving car parking tickets we paid the first 70 pounds and we received them for every day we stayed we tried to talk to the hotel manager and he was not helpful and promised to call the car park attendant company and rectify the issue which he didn't sometimes we had 4 parking fines in 1 day for every time we went in and out of the car park due to my nan been in a hospice it was frequently I. Total I think we have 9 parking charges and we paid 1 and we refuse to pay for anymore as we were not asked anymore if we were using the car park and believe it is not our error there is no signs up or warning regarding fines

It's very private and nice no one disturbed me that's a big plus

Clean, close to the airport, parking around the hotel is a bonus.

car parking charges we paid first time always we booked car park is free not as clean other hotal we stayed before as we were accepting .

Atleast car park free and iron in the room .

No breakfast

Na

The location was excellent & the checking in process was quick and efficient & could not have been better (but I had my photo ID - it would have been a different story if I had not got it with me (as witnessed several guests struggling

It was not in very good condition. The rooms are dated and the outside looks like it could do with a real injection of ££’s to improve the appearance & the rooms are sort of clean but not properly fully clean. It’s old and dated and feels like it could do with a really good deep clean to get it to standard.

Nice and pleasant hotel, reception open 24 hours with friendly polite staff, lift up all the floors, clean room with double comfy bed, hot powerful shower, would recommend it and also would come back anytime

Cheap for 2 people to share a double bed (room 216 on the second floor) Good water pressure and temperature on shower in the morning. Duvet was a good temperature (not too hot or cold) and was clean. Air con was a nice surprise.

The room had single pane, flaking paint windows and room facing the main road so all vehicles, but particularly revving bikes, regular police cars and honking traffic was heard until approximately 2.30am. All furniture was damaged with either chips, stains or scratches. Including inside the draws which were also stained and/or scratched. There was no remote control for air con unit. It was either always on, or always off. The buttons and face of the unit was broken and missing in parts, with broken buttons, making it difficult to turn on or off. The carpet is damaged and fraying in multiple areas. The bathroom sink and bath had old stains and chips throughout. The matress is extremely uncomfortable. It is leaning to one side on the right side of the bed, so not level making the sleeping arrangement awkward for two people. The springs are very easy to feel, adding to discomfort and adding noise when either person moves slightly. The bed had 2 extremely thin, single pillow, 1 per person. There were no extras in the room so we had to put up with no support on our necks. We tried to fold the pillows in half, but then made them too deep and uncomfortably large.

Bed shower coffee

Smell of smoke