4 New Steine, Kemptown, Brighton & Hove, BN2 1PB, United Kingdom
#3 of 50 hotels in Brighton & Hove
Guests' ChoiceBased on 821 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.5
Facilities
9.1
Staff
9.7
Value for money
8.6
Free WiFi
8.5
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End of dialog contentReviewed: 26 August 2025
Bernie
United KingdomPerfect Perfect 👌
Stayed in August 2025
Reviewed: 21 August 2025
Julie
United KingdomLocation and service
Spotlessly clean and eclectic
Stayed in August 2025
Reviewed: 17 August 2025
Catherine
United KingdomI didn’t not like anything other than a slight smell of damp at the entrance, but inside smelled fresh and was immaculately kept. I do think for the money they could have refreshed the tea bags on room service, but I’m sure they would have done had I asked.
Beautiful building, great location, very clean, lovely staff. Breakfast was delicious. Quirky fun, but tasteful decor. No air con due to age of building, but brilliant Dyson fans provided and we were very comfortable. We’d highly recommend this beautiful hotel and the team who run it.
Stayed in August 2025
Reviewed: 16 August 2025
Andreea
RomaniaA not very pleasant smell as soon as I entered the room, if I had to guess it probably comes from the floor under the carpets. The bathtub doesn't work properly, the hot water doesn't work, maybe you should check, but the room is also equipped with a shower that works perfectly.You cannot serve dinner/ drinks at the hotel because the staff members go home at 5pm and there is no one to serve you, also if you want breakfast in the morning you have to let them know in advance, you can't just show up for breakfast even if you would like to purchase at the reception ( if you didn't choose breakfast included) A particular interaction with a staff member left a negative impression. A male member of staff asked a series of inappropriate and intrusive questions, including my room number, if anyone else was in the room, and if I was traveling with someone. His tone was interrogatory and noisy, rather than polite and professional. It felt more like an interrogation than a helpful exchange. While I understand the need for security, there is a way to handle these inquiries with discretion and respect. This individual’s attitude and line of questioning were completely out of line and detracted significantly from what would have otherwise been a pleasant stay. Management should address this behavior to ensure all guests feel safe and respected.
Great location If you are there to enjoy the sun, very close to the beach, restaurants, essential shops just a step away from the location.The area is quiet, without noise from the surrounding restaurants
Stayed in August 2025
Reviewed: 11 August 2025
Jacqueline
United KingdomWe were on the top flight which was quite a trek but we benefitted from lovely room, views and gentle sea breeze.
Loved the location and the fact that you could see the sea from the window in our room. The room was lovely and so clean! Had two great night’s sleep in very comfy bed. Shower was large which was great for husband, as showers often too small. The room had tea facilities and offered fresh milk in the fridge, a big plus rather than long life pods. Coffee machine very good too. Lovely sitting on comfy chairs at table in room looking out on the view with a sea breeze with a cup of tea. Breakfast was delicious and generous portions, served by lovely man, sorry forgot name! Both staff we met were very helpful and pleasant. You would enjoy your stay for sure and I will definitely return here again.
Stayed in July 2025
Reviewed: 5 August 2025
Julie
United KingdomNo air conditioning - it was the warmest weekend of the year !
Beautiful townhouse - nice welcoming staff
Stayed in June 2025
Reviewed: 3 August 2025
Rozanne
United KingdomLoads of narrow stairs to our room - no easy way of getting luggage up! Our shower wash, shampoo etc was on the floor of our shower and not the wall making it awkward to get shampoo etc out.
Great location and room was a decent size
Stayed in August 2025
Reviewed: 22 July 2025
Kate
United KingdomExcellent stay. Beautiful facilities, great location. Our room was quiet and comfortable. Staff are the real highlight, taking every opportunity to make your stay as memorable as possible. Nauris deserves a special mention for his hard work and dedication.
Stayed in July 2025
Reviewed: 21 July 2025
Carrie
United KingdomThe bar in the lounge closed at 5pm and the room was locked as the staff went home. A little disappointed as we would have like to have a drink before we went out for dinner. It was a shame but found plenty of bars in the Lanes, so not and massive problem.
The location is great, rooms are lovely and comfortable. We were on the top floor, with 8 flights of stairs to climb, but that was fine for us. We could open the two large windows and leave them open to let the breeze blow through,the weather was warm so this was ideal. Breakfast was amazing and the staff were very welcoming and helpful.
Stayed in July 2025
Reviewed: 20 July 2025
Julia
United KingdomGlass partitions between the bathroom and bedroom.
Staff were really lovely, helpful and friendly.
Stayed in July 2025
Reviewed: 20 July 2025
Iain
United KingdomStaff & breakfast!
Stayed in July 2025
Reviewed: 16 July 2025
Georgina
United KingdomA little warm in the room but fans were provided
Absolutely stunning property and smells gorgeous
Stayed in July 2025
Reviewed: 15 July 2025
Martin
United KingdomVery nice property, fabulous location and friendly staff parking is cheap for Brighton
Stayed in July 2025
Reviewed: 10 July 2025
Jan
United KingdomNothing really - a shelf in the bathroom would have been useful!!!
Friendly staff tranquil well equipped and excellent location
Stayed in July 2025
Reviewed: 7 July 2025
Colette
United KingdomNothing
Staff team were excellent Hotel decor and amenities made it a special stay Breakfast options were sublime
Stayed in July 2025
Reviewed: 5 July 2025
Robert
United Kingdom5 floors, flights of stairs to our room. Staff were very helpful with our bags.
Decor was unusual quicky in a good way👍😊. Staff were very friendly and helpful. They were also helpful getting things from our room on fifth floor when we forgot something.
Stayed in July 2025
Reviewed: 4 July 2025
Geoffrey
United Kingdomstaff and breakfast
Stayed in July 2025
Reviewed: 27 June 2025
Andy
United KingdomGreat stay here, perfect location and the Bubble Sweet is awesome! Highly recommended!
Stayed in June 2025
Reviewed: 27 June 2025
Colette
United KingdomNothing.
From the moment you book every attention to detail is taken care of. Maria & Megan (Reception, Bar & Restaurant, Checking in/out), along with Iliana Housekeeping deliver above and beyond to make your stay memorable.
Stayed in June 2025
Reviewed: 26 June 2025
Samone
United KingdomWe liked it all.
Outstanding staff who offer exactly the right level of detail and care. Beautiful room with a gorgeous view!
Stayed in June 2025
Reviewed: 23 June 2025
Ray
United KingdomThe cleaners not cleaning room until 3/4 pm
The staff the hotel and the room was great but my only downfall was that the cleaners didn’t clean the room until 3/4 pm when we returning for a nap ! It seemed it was most rooms on top floors but other than that , a great hotel and stay !
Stayed in June 2025
Reviewed: 23 June 2025
Badger
United KingdomLighting in bathroom was a little dark and the fan stayed on all night
Hotel staff provided a warm welcome and attentive during our stay. The room was clean with a huge bathroom
Stayed in June 2025
Reviewed: 21 June 2025
Stephen
United KingdomNothing
Top class place. Rooms are exactly as described as on website. Near to all amenities.
Stayed in June 2025
Reviewed: 16 June 2025
Michael
AustraliaParking was a nightmare.
Beautiful breakfast , staff could not do enough for you so very attentive .
Stayed in June 2025
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