Reviews of Arch Hotel 4 stars
Pemberton Gardens, Islington, London, N19 5RR, United Kingdom
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe location of this hotel is very good, straight forward to drive into from the M1 with on-site parking. It is also close to four supermarkets, a Tube, Overground, Buses, Lots of shops, several pubs, cafe's etc.
I have stayed before and in the same room, Not much has changed, which means it just in so OK. For very little effort or cost on the part of the owners this would improve exponentially. I have outlined these improvements in a previous review. One thing that has improved is the WiFi which was hopeless but now normal. If you can, take a t-towel or two and some decent t bags. The towel rack in the bathroom is a danger to all. My wife banged her head on this as did I. I have reported this several times. But we were only in the room in the evening and out most of the day so it was...OK
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIdeal location, close to tube and food places/bars. The room was big and spacious we had the “apartment style” for four people. Comfy beds, air conditioning and fans provided. Room was clean.
We arrived to check in and was told due to late check out request of people staying night before we couldn’t check in and was asked to delay our check in for 1 hour post check in time (asked to wait till 3pm) which we declined due to having plans. The shower tray filled up so felt like a bath for feet. Informed reception of this but appeared not to be overly concerned.
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewNice family room. Staff were friendly and it was within walking distance to the tube.
Nothing not to like
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewA rare two bedroom apartment!
No living room area
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe property is old and tired
The staff are rude and the place is very outdated nothing like the images! We stayed in the garden house and had to be moved
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood location- spacious rooms
Very tired decor in parts - looks poorly maintained
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was great - short walk from tube. Local amenities were good supermarkets and nice cafe. Lovely exterior. Property was very clean - reception area was welcoming.
Lack of natural ventilation. The flooring needs attention carpet and laminate flooring in poor condition. Insuffienct lighting.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDecent size
Pretty run down and staff on minimum wage which showed in the service.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe staff. Location to where we had to get to.
Nothing ever thing was spot on.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location near the metro station. The staff was very kind and professional. Lot of shops and restaurant in the neighborhood.
The room itself was Ok and clean. However, the carpet needs a refresh.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewComfortable bed, spotless room and bedding, excellent shower
Noisy footsteps from room above.......perhaps a shelf in the shower for toiletries.....real milk sachets would be better than the artificial ones
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThe room was spacious and very clean with good amenities including a mini kitchen with microwave, fridge and kitchen utensils, large bathroom / walk in shower. The staff were friendly and the hotel was in a good location - just a short walk to Archway tube station and in an area with plenty of supermarkets and restaurants.
The beds were a bit uncomfortable and there was only 1 pillow each, but that's our own fault for not asking at reception if there was more pillows available. Also there wasnt much lighting in the upstairs room and the air con was difficult to work. Apart from that we couldnt fault it.
Dear Lauren, Thank you for sharing your detailed feedback following your stay with us. We are delighted to hear that you enjoyed the spacious and clean room, the convenient amenities, and our location close to Archway station. It is also wonderful to know that our team made you feel welcome. We appreciate your constructive comments regarding the beds, pillows, lighting, and air conditioning. Your observations are valuable to us, and we will review them with our team to see how we can make improvements for future stays. Should you visit us again, please do not hesitate to reach out to reception, as we are always happy to provide extra pillows or assist with room features. It was a pleasure to have you with us, and we look forward to welcoming you back to The Arch Hotel in the future. Warm regards, The Arch Hotel Team
Dear Lauren, Thank you for sharing your detailed feedback following your stay with us. We are delighted to hear that you enjoyed the spacious and clean room, the convenient amenities, and our location close to Archway station. It is also w… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat location, parking was very helpful in this area. Beautiful church next door. Very clean. Fridge was helpful.
Very dated, desperately in need of an update, paint on walls, new furniture.
Dear Laura, Thank you for choosing The Arch Hotel and for sharing your feedback. We are pleased to hear that you appreciated our location, the convenience of parking, and the cleanliness of your room. It’s also wonderful to know that the in-room facilities, such as the fridge, added to your stay. We also value your comments regarding the condition of the furnishings and décor. Your observations are important to us, and we will take them into consideration as we continue with our plans for updates and improvements. We appreciate your input and hope to have the opportunity to welcome you back again in the future. Warm regards, The Arch Hotel Team
Dear Laura, Thank you for choosing The Arch Hotel and for sharing your feedback. We are pleased to hear that you appreciated our location, the convenience of parking, and the cleanliness of your room. It’s also wonderful to know that the i… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBig rooms,Lots of space, and had a fridge
There where some stains of the bed and could have been cleaner
Dear Sophia, Thank you for your feedback and for highlighting the spaciousness of our rooms and the convenience of the in-room fridge. We are, however, truly sorry to hear about the cleanliness issues you encountered and the stains on the bed. Please accept our sincere apologies, as this does not reflect our usual standards. Your comments have been shared with our housekeeping team to ensure this is addressed immediately. We appreciate your input and hope to have the chance to welcome you back for an improved stay. Warm regards, The Arch Hotel Team
Dear Sophia, Thank you for your feedback and for highlighting the spaciousness of our rooms and the convenience of the in-room fridge. We are, however, truly sorry to hear about the cleanliness issues you encountered and the stains on the … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewFrom location to style of the rooms to the staff I love this place. Always come to a clean air conditioned room even equipped with fridges. The shower is lovely and I get a great sleep on the beds. Definitely going back there.
Nothing I didn't like. I would just prefer the same room every time. It's that good
Dear Kieren, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoy our location, comfortable rooms, and the service provided by our team. It’s a pleasure to know that the cleanliness, air conditioning, and in-room amenities consistently make your stays enjoyable, and that you rest well with us. We truly appreciate your loyalty and kind words. While we cannot always guarantee the same room, we will do our very best to accommodate your preference on future visits. We look forward to welcoming you back to The Arch Hotel again soon! Warm regards, The Arch Hotel Team
Dear Kieren, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoy our location, comfortable rooms, and the service provided by our team. It’s a pleasure to know that the cleanliness, air conditioning, and … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe rooms were very spacious, and facilities were great. Staff very helpful and friendly. Location was central and easy to get around to all areas of London
Dear Angela, Thank you so much for your kind words! We're delighted to hear that you enjoyed the spacious rooms, found the facilities to your satisfaction, and appreciated our central location. It's especially wonderful to know our team made a positive impression—your compliments will be shared with them. We aim to provide a welcoming and comfortable experience for all our guests, and it’s great to hear we delivered on that during your stay. We hope to have the pleasure of welcoming you back on your next visit to London! Warm regards, Arch hotel.
Dear Angela, Thank you so much for your kind words! We're delighted to hear that you enjoyed the spacious rooms, found the facilities to your satisfaction, and appreciated our central location. It's especially wonderful to know ou… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified review