7.0

Reviews of Simply Rooms & Suites 4 stars

21 Avonmore Road, Kensington, Hammersmith and Fulham, London, W14 8RP, United Kingdom

  • Aimé

    Reviewed: 3 September 2025 · Stayed in July 2025

    Verified review

    Very good a quiet area however in the property it was noisy

    The receptionist was very unprofessional and was shouting on me if you ask a question.

  • Laiani

    Reviewed: 3 September 2025 · Stayed in August 2025

    Verified review
  • Francisco

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    Location night staff

    The shower leaking everywhere....told manager on chuck out he did not care ...noisy could hear neighbours

    Property response:

    Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced. Your comments are important, and we’ll address them with our team to improve future stays.

    Simply Rooms & Suites
    2 September 2025
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  • Andrei

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    I found a mould in the room. When I showed the pictures to hotel staff, they told me: It's not mould, it's a grout between tiles. I added some pictures below.

    Property response:

    Thank you for sharing your feedback. We’re sorry for any concern caused — what you saw was grout between the tiles, not mould. We’ll still review the area to ensure it meets our cleanliness standards.

    Simply Rooms & Suites
    1 September 2025
  • Gabija

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
  • 7.0 Good
    Stuart

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
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  • Azeem

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Room was clean and the location near the train station was the best part.” “I really liked that the room was clean and close to the train station.” “Clean room and great location, just steps from the train station.

    Property response:

    Thank you for your kind feedback! We’re glad you enjoyed the clean room and convenient location near the train station.

    Simply Rooms & Suites
    1 September 2025
  • Jesse

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    The reception was very nice and kind.

    During my 4 day stay at the hotel I was surprised that they ask me to fill up a form. It indicates a deposit of 100 euro in case that there will be damages in the duration of the stay. The hotel has the right to charge for any losses and it will be deducted in the credit card. Before they should ask to pay a deposit they should have check the room first. Only to find out that there is a need to be repair in the room like tiles in the bathroom. :(

    Property response:

    Thank you for your feedback and kind words about our reception team. As a non-smoking hotel, the deposit is mainly a precaution against smoking in the rooms. sorry that the room doesn't meet your expectation.

    Simply Rooms & Suites
    1 September 2025
  • 7.0 Good
    Andrei

    Reviewed: 21 August 2025 · Stayed in June 2025

    Verified review
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  • Mia

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    comfortable bed, amazing shower and bathroom, cold fridge, lots of room, amazing location, great air conditioning

    nothing, it was amazing

    Property response:

    Thank you for your kind feedback. We’re delighted to hear you had such a comfortable stay and enjoyed the amenities and location. We look forward to welcoming you back again soon.

    Simply Rooms & Suites
    19 August 2025
  • 3.0 Poor
    Andrea

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    The staff was kind with us.

    The room was not properly clean when we arrived. Floors were really dirty, like someone spilled food and with hairs on the floor and sheets. We asked the cleaning to clean the floors again and it was better but food was still on the floor when we came back. We felt uncomfortable touching the floor with our feet, sleeping on the sheets and taking a shower there. Rooms also need a good renovation, they are in poor condition.

    Property response:

    Thank you for sharing your feedback. We’re sorry to hear about the cleanliness and condition issues you experienced and truly regret the inconvenience caused. Your comments have been shared with our team to address immediately. We appreciate your input as it helps us improve.

    Thank you for sharing your feedback. We’re sorry to hear about the cleanliness and condition issues you experienced and truly regret the inconvenience caused. Your comments have been shared with our team to address immediately. We appreciat… Show more

    Simply Rooms & Suites
    19 August 2025
  • Ciro

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    Very kind and professional people at the reception. The position is perfect not far from the city center.

    Property response:

    Thank you for your kind feedback. We’re glad you enjoyed our service and location, and we look forward to welcoming you again.

    Simply Rooms & Suites
    16 August 2025
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  • Zaibun

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    Convenient close to Olympia and Kensington High St Buddhism Theme

    Property response:

    Thank you for your feedback. We’re pleased you enjoyed the convenient location and unique theme.

    Simply Rooms & Suites
    16 August 2025
  • Anonymous

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review

    The location was great near the underground

    The plumbing was bad and the rooms are tiny

    Property response:

    Thank you for your comments. We’re glad you appreciated the location and will take note of your feedback on the plumbing and room size.

    Simply Rooms & Suites
    16 August 2025
  • 7.0 Good
    Beth

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review
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  • Ksenija

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    Everyone was friendly and the rooms were clean

    Nearly every fitting in the bathroom was loose (shower holder, toilet roll holder)

    Property response:

    Thank you for sharing your feedback. We’re glad you found our rooms clean and our team friendly. We’re sorry to hear about the loose bathroom fittings and appreciate you bringing this to our attention. Our maintenance team will address these issues promptly to ensure everything is secure for future guests.

    Thank you for sharing your feedback. We’re glad you found our rooms clean and our team friendly. We’re sorry to hear about the loose bathroom fittings and appreciate you bringing this to our attention. Our maintenance team will address thes… Show more

    Simply Rooms & Suites
    11 August 2025
  • Dominic

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    A great wee place in a very quiet area. Just north is Kensington High Street and walking distance to Holland Park and Hyde Park. To the South North End Rd and Chelsea. Staff were lovely and the room and shower were great. Good value for money. Definitely be back.

    If I was to say anything at all , the con was a wee bit noisy. I'd prefer just to open the window as the area is quiet enough; however, this is a minor point which didn't detract too much from a lovely stay.

    Property response:

    Thank you so much for your lovely review. We’re delighted you enjoyed our location, found our team welcoming, and were pleased with your room and shower. It’s great to hear you felt we offered good value and that you plan to return. We appreciate your note about the air conditioning noise and will look into this — we’re glad it didn’t take away from your overall experience. We look forward to welcoming you back soon!

    Thank you so much for your lovely review. We’re delighted you enjoyed our location, found our team welcoming, and were pleased with your room and shower. It’s great to hear you felt we offered good value and that you plan to return. We appr… Show more

    Simply Rooms & Suites
    11 August 2025
  • 7.0 Good
    Anonymous

    Reviewed: 6 August 2025 · Stayed in August 2025

    Verified review
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  • Leanne

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review
  • Luvette

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review
  • Nathan

    Reviewed: 5 August 2025 · Stayed in July 2025

    Verified review
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  • Erica

    Reviewed: 4 August 2025 · Stayed in July 2025

    Verified review
  • Hadi

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    Clean and kind staff

    Very small and not suitable as rate 4 star

    Property response:

    Thank you for noting our cleanliness and kind staff. We’ll review room sizing and standards to better meet expectations.

    Simply Rooms & Suites
    9 August 2025
  • Andrea

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review
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  • Lee

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review
  • Showing 1 - 25

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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