Reviews of St James Hotel; BW Premier Collection 4 stars
1 Rutland Street, Nottingham, NG1 6EB, United Kingdom
#25 of 40 hotels in Nottingham
Guests' ChoiceReview score
Based on 3990 hotel reviews
8.1Score breakdown
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Cleanliness
8.4
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Comfort
8.4
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Location
9.2
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Facilities
8.1
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Staff
8.9
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Value for money
8.1
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Free WiFi
8.5
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Reviewed: 7 September 2025
Timothy
United Kingdom54 reviews2 helpful votes7.0“Hotel in a central location for the football”- • Leisure trip
- • Family with young children
- • Standard Double Room with Double Bed
- • Stayed 1 night
- • Submitted via mobile
Was quite expensive for one night
Good location
Stayed in June 2025
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Reviewed: 5 September 2025
Paula
United Kingdom5 reviews7.0“An OK stay”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Single Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The breakfast items were not topped up quickly. We went for breakfast at 9am and there were no pastries left , when we asked ,we were told it would be 15mins wait. Really there should be items ready to put out when baskets are empty. Also , individual yoghurts would be a nice addition . Whilst the lobby bar and restaurant have been beautifully decorated, the hallways and rooms are tired especially the bathrooms , and no mini fridge in the room.
Location was good for what we needed. Beds were comfortable. Staff were friendly and accomodating
Stayed in September 2025
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Reviewed: 4 September 2025
Neville
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Small Single Room with Double Bed
- • Stayed 1 night
- • Submitted via mobile
Toilet seat broken in both room numbers 211 and 212.Bedroom carpet very badly stained.
Good price ,location and breakfast.
Stayed in August 2025
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Reviewed: 1 September 2025
Hazel
United Kingdom14 reviews2 helpful votes7.0“Fab location , impressive lobby , good vfm … but room was v small .”- • Leisure trip
- • Solo traveller
- • Small Single Room with Double Bed
- • Stayed 1 night
- • Submitted via mobile
Room was very small , great value but very small and a little tired .
Great lobby , nice safe location
Stayed in September 2025
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Reviewed: 1 September 2025
Adrian
United Kingdom34 reviews3 helpful votes7.0“Lovely hotel, beginning to look its age”- • Leisure trip
- • Couple
- • Executive room with king bed and sofa bed
- • Stayed 1 night
The hotel is looking tired these days, an executive room is not cheap, but is far from pristine. The floor in the breakfast area is a black carpet that looks like it has not see a vacuum cleaner in a while.
Excellent breakfast, and a nice big bar lounge area. Next door to NCP for parking, as well as an underground car park that is tiny, and challenging. Good reception too. Great location if you want an Indian meal in the evening
Stayed in August 2025
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Reviewed: 29 August 2025
Keith
United Kingdom23 reviews7.0Good- • Leisure trip
- • People with friends
- • Standard Double Room with Double Bed
- • Stayed 3 nights
- • Submitted via mobile
Hotel decor in rooms, en suites and corridors shows signs of wear and tear and looks tired.
Very good quality ingredients and well cooked breakfast. Located close to the castle, good pubs and restaurants. Linen and bedding is clean and fresh
Stayed in August 2025
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Reviewed: 29 August 2025
Annette
United Kingdom5 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Small Single Room with Double Bed
- • Stayed 2 nights
- • Submitted via mobile
Decor quite dark in foyer.
Location very central. Small touches appreciated, like White Company toiletries, tea/coffee, bottles of water in room.
Stayed in August 2025
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Reviewed: 28 August 2025
Maryna
France14 reviews2 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Small Single Room with Double Bed
- • Stayed 1 night
- • Submitted via mobile
Very nice location and great journey
Stayed in August 2025
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Reviewed: 27 August 2025
Sylvia
United Kingdom22 reviews2 helpful votes8.0Very good- • Leisure trip
- • People with friends
- • Standard Double Room with Double Bed
- • Stayed 2 nights
- • Submitted via mobile
No fridge in room. only 1 chair . Small room.
Location. Bar was stylish. Staff were great. Parking right next to hotel.
Stayed in July 2025
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Reviewed: 27 August 2025
Euros
United Kingdom12 reviews8.0“Was a good place to stay for the night”- • Leisure trip
- • Solo traveller
- • Small Single Room with Double Bed
- • Stayed 1 night
- • Submitted via mobile
Shower hose could do with changing
Location was good , room was small but was okay for one person. Cooked breakfast was good but the pastry I had was stale ! Excellent fruit salad!
Stayed in August 2025
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Reviewed: 26 August 2025
Andrew
United Kingdom95 reviews2 helpful votes8.0“A premier location!”- • Leisure trip
- • Group
- • Executive room with king bed and sofa bed
- • Stayed 2 nights
Excellent City location, room was a good size, bright and spacious bathroom with a good shower.
Stayed in August 2025
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Reviewed: 22 August 2025
Joseph
United Kingdom15 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room with Two Single Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Problem with a clicking noise from the wall plus someone set of fire alarm
Location ideal
Stayed in August 2025
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Reviewed: 20 August 2025
Beverley
United Kingdom1 review9.0“Great lication”- • Leisure trip
- • Family with young children
- • Executive room with king bed and sofa bed
- • Stayed 1 night
- • Submitted via mobile
Decoration looked a little tierd in places and carpet round the bar area needs replacing but it did not put us off.
The hotel was lovely, albeit a little tired looking in places. The staff were friendly and very helpful, especially at 3am when my granddaughter was unwell and we needed to get painkillers for her. They arranged a taxi who took us to a 24-hour shop, waited for us and brought us back. The hotel is right next to the castle and 3-4 mins walk to the shops so goid location. We travelled on the train and taxis right outside the station so was really easy.
Stayed in August 2025
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Reviewed: 19 August 2025
Thomas
United Kingdom25 reviews9.0“Friendly, efficient and ultra helpful staff. Nothing too much trouble for them.”- • Leisure trip
- • Solo traveller
- • Small Single Room with Double Bed
- • Stayed 3 nights
Nothing.
Location is in a quiet area right next to Nottingham castle and a mere 5 minute walk into the city centre. Many excellent restaurants and iconic pubs close by. The tram network to and from the city centre is superb.
Stayed in August 2025
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Reviewed: 18 August 2025
Robert
United Kingdom16 reviews7.0“Adequate”- • Leisure trip
- • Couple
- • Standard Double Room with Double Bed
- • Stayed 2 nights
- • Submitted via mobile
Our room was on 2nd floor. The ceiling was interspaced with concrete beams lowering the head room to about 6ft. I’m 6’6” so either had to negotiate the corridor like a hunch back or suffer the occasional bumped head. The walk back to the hotel from the city centre was hilly.
Staff friendly and helpful. Hotel rooms clean. Good breakfast.
Stayed in August 2025
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Reviewed: 18 August 2025
Rob
United Kingdom9 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Executive room with king bed and sofa bed
- • Stayed 1 night
- • Submitted via mobile
Sent me emails pretty much every day asking me to check in online No air con (only relevant a few days a year)
Unbeatable location for castle. good breakfast
Stayed in August 2025
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Reviewed: 17 August 2025
Lyndon
United Kingdom4 reviews9.0“Enjoyed it”- • Leisure trip
- • Group
- • Small Single Room with Double Bed
- • Stayed 2 nights
- • Submitted via mobile
Shower poor air on noisey
Great quality hotel perfect location
Stayed in August 2025
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Reviewed: 15 August 2025
Colin
United Kingdom21 reviews8.0Very good- • Leisure trip
- • Couple
- • Executive room with king bed and sofa bed
- • Stayed 1 night
- • Submitted via mobile
No bartender
Great location
Stayed in July 2025
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Reviewed: 14 August 2025
Stephen
United Kingdom17 reviews9.0“Great staff and a comfortable well appointed room.”- • Leisure trip
- • Couple
- • Standard Double Room with Two Single Beds - Non-Smoking
- • Stayed 1 night
Breakfast was not amazing.
Room was great, comfortable bed and a small seating area. Location near the castle was excellent, walking distance to all areas of city
Stayed in July 2025
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Reviewed: 11 August 2025
Joanne
United Kingdom1 review8.0Very good- • Leisure trip
- • Family with young children
- • Standard Double Room with Double Bed
- • Stayed 1 night
Room a little small.
location , ease of parking, good staff
Stayed in August 2025
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Reviewed: 11 August 2025
Terence
United Kingdom59 reviews3 helpful votes7.0“Suitable but overpriced”- • Leisure trip
- • Couple
- • Standard Double Room with Double Bed
- • Stayed 1 night
Room needed a little TLC. Window blind would not close completely, bath took ages to empty, bedside cabinet was not fitted to wall, TV too small for room, shower pipe hit tap handles whilst showering changing temperature of water, no air con in our room.
Check in and out was efficient, reception staff was friendly and professional. Bed was very large and comfortable.Room was quiet.
Stayed in August 2025
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Reviewed: 11 August 2025
Wendy
United Kingdom13 reviews9.0“Brilliant”- • Leisure trip
- • Group
- • Standard Double Room with Double Bed
- • Stayed 1 night
Nothing
Great location & lovely helpful staff
Stayed in August 2025
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Reviewed: 10 August 2025
Suzanne
United Kingdom2 reviews8.0“Comfortable, I would stay again.”- • Leisure trip
- • Couple
- • Standard Double Room with Double Bed
- • Stayed 1 night
- • Submitted via mobile
Some areas looked abit tired, and bar area could do with a clean needing hoover and dusting. Room needed a paint maybe and iron burn on carpet.
Location was perfect for us, we didn't have breakfast bed was very comfortable entrance to hotel stunning and clean.
Stayed in August 2025
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Reviewed: 9 August 2025
Sara
Singapore65 reviews8 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Executive room with king bed and sofa bed
- • Stayed 2 nights
- • Submitted via mobile
Only slight issue with the orientation of the room we had is with the window open on warm nights it’s noisy when people spill out of the pubs and clubs in the early hours. If we stay again would ask for a quieter room.
Great location, very friendly staff, we opted for the underground parking a couple of minutes walk away from the hotel.
Stayed in August 2025
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