Overall we had a pleasant stay, but a few improvements or points could have made it better. On comparing our stay with the same hotel last year, we felt the hotel was getting a bit tired. The bath with overhead shower and shower curtain is a big minus and personally I think it is dangerous getting in and out of. Also the bathtub had a very poor repair that didn't look nice. The TV in the room kept going off by itself and needs replacing.

Location is excellent and the character of the hotel is nice to see. Buffet breakfast is very good and our room was of a good size with a comfortable bed.

Stayed in September 2025

-

Great location, warm staff, definetily recommend

Stayed in July 2025

Proximity to my venue for a dinner event.

Stayed in September 2025

The location of this hotel is excellent. The staff are lovely, especially the concierge the guys are helpful and smiley. The room was beautiful and clean, lovely linen and towels. We could just see the London eye through the trees. The mini bar was free with soft drinks and wine, a very nice touch. Great air conditioning and heater, lovely bathroom. Nice touches, umbrellas for the Uk temperamental weather. Not cheap. Would we go back? WITHOUT A DOUBT, SOON

Stayed in September 2025

We were especially impressed by the kindness and professionalism of one of the events team members (Ms.Tamara), who went out of her way to make our stay memorable.

Stayed in August 2025

The aircon in the room. They need to educate staff on how to use it effectively.

Location was excellent.

Stayed in August 2025

Lovely helpful staff who remember returning visitors very clean .quiet large bedroom

Stayed in August 2025

The room was spacious, and the breakfast alone is worth the trip. The staff were kind and always helpful. The location is perfect for visiting London. The soundproofing is not perfect due to the windows, but since the hotel is on a quiet street, it was not a major issue. Unfortunately, in the lobby there are steps to reach the lift and to access both the rooms and the restaurant, which is not easy to manage with a stroller and a small child. Luckily, Pervez, a member of the staff, was always there to assist us — incredibly kind and always with a smile.

Stayed in August 2025

Disappointed in the afternoon tea Have had fresher sandwiches Scones were tiny and quite dry Very disappointed

Loved it Perfect location

Stayed in June 2025

I requested a late check-out extension by two hours and I was told I needed to pay an extra 20 pounds which didn't make any sense considering I stayed for one week and paid almost 2 grand for my stay. Luckily, the manager decided to waver the extra charge so there is really nothing to dislike about the property.

The location is excellent, and the rooms are surprisingly quite spacious for London hotels which was very convenient for us, also the doorman Perwez has been tremendous throughout our stay offering us tips and helping us whenever possible. Overall, we really enjoyed our stay.

Stayed in August 2025

Nothing

Firstly, the head doorman here was the star of the show. I am not good with names but he gave me recommendations that never missed. Had a wonderful experience with just him. The room was quiet and had a wonderful view of the London Eye and the River Thames. Bed was comfortable. And on our way out the doorman shined again with having a taxi to take us to Heathrow. Easy walk to the Houses of Parliament, West Minster, Buckingham Palace, and many more.

Stayed in August 2025

Fantastic hotel

Stayed in August 2025

We couldn't initially find the kettle and tea! It was there but was in an unusual spot.

The location was amazing with a beautiful room outlook. the room was spacious and the bed very comfortable. There were nice additional extras to our room included as well. A lovely stay overall.

Stayed in August 2025

Fab location, lunch set menu was superb value.

Stayed in June 2025

Centrally located to everything to see in the area the staff was amazing very friendly and always helpful definitely was a great place to stay

Stayed in August 2025

There could be a more varied breakfast selection.

When the weather is good, having breakfast on the terrace is very nice.

Stayed in August 2025

Ran out of hot water 2 of 8 days; towels were not soft and didn’t smell fresh; old curtains with holes in them (need an update).

Beds and pillows were very comfortable; excellent concierge (Faroq); doormen; room service staff. Charming property with interesting history. Provided a nice welcome gift for my mom’s birthday- thank you, she loved it!

Stayed in August 2025

The room was very small The towel warmer didn't work The bathroom was tiny and in shape so you can't stand straight or you hit your head. The hot and cold water side was opposite, in the first time I got burn from the water.

The location

Stayed in August 2025

The smell in reception is very strong, slightly overpowering

Beautiful and in quiet location but close to everything

Stayed in August 2025

Room 221 had no window or light so very stuffy.

Location; front desk staff; doorman Pervez amazing.

Stayed in August 2025

Central to everything i wanted to see and on a very quiet street

Stayed in August 2025

The air conditioning wasn't pumping cool air, and was unresponsive. The Caesar salad with chicken I ordered in the bar (in the menu about 20 pounds with chicken) was up priced exorbitantly on my bill. I didn't eat at the hotel again. I would also add that the bathtub width made it difficult to stand and shower, and the sides were soooo tall. Difficult for a shortie like me. Would update the TV channel selections.

Oh my goodness -practically everything. The garden view was amazing. Bed ooooh so comfortable. Amenities were amazing - All the snacks and beverages were a huge plus and kept me satisfied and beyond. Wi Fi worked very well. Staff was very friendly and competent from bottom to top. I would have liked to have seen the staircase, but didn't have a chance. Access to the garden (albeit having to walk around the building to access) was a huge plus, and I spent every evening (5 !) in the garden for a good stretch of time. EXCELLENT location, less than 1/2 mile from most of the things I wanted to see. I will gladly stay here again!

Stayed in July 2025

Nothing everything was perfect

Excellent choice, good spacious seating

Stayed in August 2025

Amazing location and old world charm! We had a beautiful view of the river. Very elegant accommodation.

Stayed in August 2025