Spa treatments are expensive and limited choices.

Relaxing atmosphere, staff were attentive.

Stayed in August 2025

Beautiful surroundings, well maintained, immaculately clean. Gardens are stunning.

Stayed in August 2025

So much chlorine in the pool that guests eyes were stinging badly

Great location. Perfect place to relax. Nice walk to Sandsend - book lunch at fish cottage

Stayed in August 2025

Perfect, some lactose free milk would have been good as it was mentioned on the booking.

Beautiful property, facilities, room & food.

Stayed in September 2025

Excessively expensive, extra changes for use of spa facilities is unreasonable considering cost for room

The room and facilities were good

Stayed in August 2025

Pool a little small for an exercise swim but warm and good for young children.

Staff were all helpful and welcoming. Location really good, short walk to beach or through woods and fields.Beautiful garden area. Family friendly atmosphere. Food and room provisions exceptional.

Stayed in August 2025

Breakfast was not good value

Room was perfect, location glorious

Stayed in July 2025

Service was very slow in both restaurants and at breakfast. We had to ask for everything rather than a waitress checking if we needed anything eg menu order/drinks/pudding etc. Tables are not served in order of booking/arrival and there seems to be no clear system in place for the restaurants to make sure that customers get the service they are paying for.

Friendly Staff and the food was lovely.

Stayed in August 2025

Be aware of the 12.5% service charge,

Food excellent, have the pizza ! Spa excellent it’s a must,

Stayed in August 2025

Very hot in room

I loved the place quiet and would return. Only thing was the heat in the room and no fan available either

Stayed in August 2025

The only thing I didn’t like which spoilt a part of our stay… we booked for the sunday BBQ which is where you would have breakfast. We were unable to have a space outside so we sat inside on the green long sofa in the conservatory, dogs are obviously allowed to sit on the sofa too as it was filthy with stains and marks , dog hairs all over and we had to sit with our lovely clothes on it ! It needs a very good clean and surely people should be told to keep their animals off the sofa and furniture. It could do with a very good clean as it is very off putting especially when you would be eating.

Such a fabulous location and the staff are exceptional in all areas of the hotel. This is our second time to stay this year and we loved it just as much as the first ! The location is great, the Sunday bbq was just lovely and the room was spacious and had everything you needed with a wonderfully comfy bed !

Stayed in August 2025

the room kettle needing to be moved to boil was abit strange as there was no socket in tea/coffee area . the spa cost for the length of time you get really needs to change(£90 for 2 for 2 hours). the top hotel is more expensive and no aircon. the tower fan only stays on for 120 mins so your up and down in the night to turn it back on to stay cool. also lots of building work going on at the entrance which is abit unsightly at the moment

the beds were comfy. the balcony bbq was lovely. the food was good in the restaurant.

Stayed in August 2025

Nothing it was all lovely.

The location was great, walkable to both Sandsend and Whitby. The room was lovely, large bed with huge tvscreen and a separate space downstairs for our child. Great shower.

Stayed in August 2025

Staff a little inconsistent and no one seemed to be on the same page. Also, the price of £190 for the night without breakfast or spa use was unreasonable. To use the spa for 2 hours and have breakfast it would have cost an extra £140 totalling £330 for 1 night b&b with 2 hours spa use. In my opinion this is outrageous.

Rooms were beautiful, beds comfy. Lovely surroundings. Bbq was lovely.

Stayed in August 2025

Nothing particularly. On a minor note, aircon wasn’t amazing and hard to work out

Great staff, comfortable room, great bed and pillows. Breakfast was excellent

Stayed in August 2025

Clean

Stayed in August 2025

n/a

Great location, facilities (e.g. pool) and staff

Stayed in August 2025

Toilet door lock didn’t work

Cleanliness. Location. Well kept.

Stayed in August 2025

That you weren’t allowed in the swimming pool unless you pay an extra £45 per person on top of paying for the hotel for the night and breakfast.

Stunning location and property. Interior of hotel and bedrooms are gorgeous. Staff were super helpful and friendly too.

Stayed in August 2025

Dirty tables, mirrors and seat coverings in the orangery. No lattes or cappuccinos available for breakfast. Breakfast buffet was poor and not 5 star. No air conditioning in the main hotel. All in all overpriced.

The bedroom was looking lovely but no aircon so it was too warm to sleep. The breakfast was poor quality, definitely not 5 star and no comparison to 5 star hotels abroad. No lattes or cappuccinos available at breakfast which is very poor for a so called 5 star hotel. The pizzeria was good but seating in there as in the main hotel is uncomfortable. Benches are not comfortable to sit on and eat. The benches in the breakfast area were filthy, covered in food stains, probably because you can’t reach the table properly from the uncomfortable bench. It’s a nice hotel overall but could do so much better and it’s not worth the price tag.

Stayed in August 2025

The table on our balcony was very dirty with spills from the person before. I used a wet wipe to clean it. This should have been cleaned by housekeeping also the glass lampshade on the ceiling was thick with dust. If clear glass shades are going to be used they need regular cleaning

The room, decor, gardens, atmosphere, quiet room, facilities in the room, buggy to ferry us to and from main building, good parking, staff, food was good but not superb, closeness to Sandsend beach and Whitby

Stayed in August 2025

Having to pay extra for spa

Location

Stayed in August 2025

It was needlessly expensive to swim as it wasn’t included. Service was slow at breakfast.

The property was wonderful and the staff went out of their way to be helpful. Especially when I left my purse in the safe and didn’t realise until I got home. They posted it recorded delivery the next day.

Stayed in August 2025

Bins in the room too small Waste bins around car park overflowing.. not emptied frequently enough Gratuity on expensive food.. too much Construction office and traffic located in and around the beach house car park.. resulting in congestion and a blatant violation of HSE (CDM) regulations.. could and should be organised better Speed ramps on drive way very high and harsh for the disabled.. even at crawling speed

Nice location and lovely room Great Aircon in the beach house Very friendly, helpful staff Could change or vary the cooked breakfast

Stayed in August 2025