Reviews of Radisson Blu Hotel London Stansted Airport 4 stars
Waltham Close, Stansted Airport, Stansted Mountfitchet, CM24 1PP, United Kingdom
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewLocation to terminals. Maintenance guy was so helpful.
Booked a runway view and ended up looking at a portakabin and parked cars - asked to move...moved to another room where there was no tv remote (resolved by maintenance who then found rhe next problem with the tv being switched off from power box..and it was frozen), the tv didn't work again after it was turned off, there was smears on the table, hairs on the bath tiles...really disappointed as it did not meet the usual standards of Radisson at all.
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in June 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLocation
Bar staff in desperate need of training. Ordered food and wasnt told there was a problem with the kitchen waited over an hour and our food hadn’t arrived and wouldn’t have found out if I didn’t go and ask. Even though over customers was receiving there’s
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe bed was comfortable, and the location is good.
The towels had lost their color, the rooms were cramped with unnecessary furniture, and everything looked outdated and worn. Breakfast was completely disorganized – cups and plates were either missing or scattered in random places, no glasses were available, and the coffee machines were dirty. The hotel now feels like it’s being run in a developing country, certainly not what you would expect from a hotel located next to one of London’s major airports. Very disappointing.
Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewProximity to the terminal
Rooms had a bad smell from the carpets, were very dated and didn’t represent good value. One small bottle of water between 2 isn’t right either and didn’t go down well.
Dear Valuable Guest, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. It is always a pleasure to have you as our guest and we really hope if you are travelling in the future, you will give us another opportunity to restore your faith back into our hotel. We are really looking forward to welcoming you back for much improved experience. Best regards, Radisson Blu Hotel London Stansted Airport, Stansted
Dear Valuable Guest, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. Please accept my sincere apologies for the shortfalls you encountered as you have menti… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe rooms was great, my check-in experience was perfect. The children were happy, I really couldn't have asked for a better experience
Nothing!
Dear ELouise, Thank you for your time in giving us 5 stars review, we are absolutely thrilled to know that you enjoyed your stay with us. I will be certain to share your review with the entire team, once again thank you for recognising their hard work and commitment. We are really looking forward to welcoming you back soon. Best regards, Radisson Blu Hotel London Stansted Airport, Stansted
Dear ELouise, Thank you for your time in giving us 5 stars review, we are absolutely thrilled to know that you enjoyed your stay with us. I will be certain to share your review with the entire team, once again thank you for recognising th… Show more
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewDear Ayoola, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. We are delighted to know that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel London Stansted Airport, Stansted, we look forward to welcoming you back. Best regards, Radisson Blu Hotel London Stansted Airport, Stansted
Dear Ayoola, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. We are delighted to know that you had enjoyed your recent stay with us and we also appreciate … Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat location, smart shared spaces.
Room was a little tired looking, and the sheets were marked.
Dear Osborne, Greetings from Radisson Blu Hotel London Stansted Airport, Stansted. I am reaching out to thank you for taking the time to complete the survey and provide your feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we are really looking forward to welcoming you back for much improved experience. Sincerely, Radisson Blu Hotel London Stansted Airport, Stansted
Dear Osborne, Greetings from Radisson Blu Hotel London Stansted Airport, Stansted. I am reaching out to thank you for taking the time to complete the survey and provide your feedback on your recent stay with us. We truly appreciate your … Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLocation
Well worn furniture and a big hole in the carpet. Had to switch rooms because the mattress had a huge dip in it. The staff seemed disinterested.
Dear Janice, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. It is always a pleasure to have you as our guest and we really hope if you are travelling in the future, you will give us another opportunity to restore your faith back into our hotel. We are really looking forward to welcoming you back for much improved experience. Sincerely, Radisson Blu Hotel London Stansted Airport, Stansted
Dear Janice, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, a… Show more
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewSuper good location, less than 5 minute walk to terminal, easy check in a check out, room had most things you needed!
Room needed some refurbishment, you could tell quick fixes has been made. There was a mini fridge but didn't have anything in, was turned off and smelled....
Dear Rhiannon, Greetings from Radisson Blu Hotel London Stansted Airport, Stansted. I am reaching out to thank you for taking the time to complete the survey and provide your feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we are really looking forward to welcoming you back for much improved experience. Sincerely, Radisson Blu Hotel London Stansted Airport, Stansted
Dear Rhiannon, Greetings from Radisson Blu Hotel London Stansted Airport, Stansted. I am reaching out to thank you for taking the time to complete the survey and provide your feedback on your recent stay with us. We truly appreciate your… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLovely hotel, very convenient.
The hairdryer did not work properly, I could not contact reception, no one was answering the main telephone number either. I had planned my time perfectly for my flight so I did not have time to go down to reception and find staff (especially with my hair wet). I left in a panic with wet hair (I have extensions that should not be left wet or they ruin). Because I left in a rush, I left my gold earrings there. I tried calling everyday of my holiday to ask them to put my earrings somewhere safe, no body answered the phone. My hair was a mess the whole holiday and I had to have my extensions redone when I returned, I paid for plaits to be put in to cover this up, considering what I had paid for them, this was not how I wanted my hair on holiday. When I returned, I still could not get an answer from them, I called another number which was supposed to be customer services for them to tell me to call them number that doesn't answer. I then emailed them, still no answer!! I have had no response about any of this and have no idea where to go next with it.
Dear Valuable Guest, Thank you for your time in giving us the feedback following your recent stay, please accept my sincerest apologies as we did not meet your expectations on this occasion. Please be assured I have now shared your review with our management team ensuring necessary immediate steps are taken to avoid the further repetition. Once again thank you for sharing your feedback, we really hope if you are travelling in the near future, you will provide us with another opportunity to restore your faith back into our hotel. We are really looking forward to welcoming you back for much improved experience. Best regards, Radisson Blu Hotel London Stansted Airport, Stansted
Dear Valuable Guest, Thank you for your time in giving us the feedback following your recent stay, please accept my sincerest apologies as we did not meet your expectations on this occasion. Please be assured I have now shared your review… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe staff were friendly throughout the hotel. I can complain there. And the location to the airport is obviously excellent. But that’s where it stops unfortunately.
When we first checked in we made our way to our room and as we opened the door, the stench of BO was overwhelming. We didn’t even spend 20 seconds in the room. So we made our way back down to reception and to the front desk credit they didn’t even question. They swapped our room. But no apology and for a four star hotel at £138 a night. That’s really not good enough. We made our way to the next room and I have to say the cleanliness of the hotels public areas was poor. Carpets were untidy. Walked into the new room and it wasn’t exactly a pleasant smell. But we thought it better than previous. Towels and sheets had specks of dirt and blood on them. Wardrobe coming apart at the foundations also. A very loud air conditioning woke us up at 1:30am and we couldn’t turn it off. Went for dinner and the service was very attentive. But I ordered the fish and chips and for £22 I think it’s cheek the size of the fish. Very poor. In the bar our drinks were served to us in warm glasses. I’m not one to complain. But I have to say I’ve never been to a hotel where it has been so consistently poor across many areas. I think it’s a cheek charging what you do for this property.
Dear Valuable Guest, Thank you for your time in giving us the feedback following your recent stay, please accept my sincerest apologies as we did not meet your expectations on this occasion. Please be assured I have now shared your review with our management team ensuring necessary immediate steps are taken to avoid the further repetition. Once again thank you for sharing your feedback, we really hope if you are travelling in the near future, you will provide us with another opportunity to restore your faith back into our hotel. We are really looking forward to welcoming you back for much improved experience. Best regards, Radisson Blu Hotel London Stansted Airport, Stansted
Dear Valuable Guest, Thank you for your time in giving us the feedback following your recent stay, please accept my sincerest apologies as we did not meet your expectations on this occasion. Please be assured I have now shared your review… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWalking distance to airport
Na
Dear Sheila, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. We are delighted to know that you had enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel London Stansted Airport, Stansted, we look forward to welcoming you back. Best regards, Radisson Blu Hotel London Stansted Airport, Stansted
Dear Sheila, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. We are delighted to know that you had enjoyed your recent stay with us. It is always a pleasu… Show more
Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewGood for a few hours before an early flight
Nil
Dear amanda, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. We are delighted to know that you had enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel London Stansted Airport, Stansted, we look forward to welcoming you back. Best regards, Radisson Blu Hotel London Stansted Airport, Stansted
Dear amanda, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel London Stansted Airport, Stansted. We are delighted to know that you had enjoyed your recent stay with us. It is always a pleasu… Show more