Reviews of Radisson Blu Hotel, London Mercer Street 5 stars

Dear Kirsty, It's a pleasure to hear that you found our location, atmosphere, and service to be satisfactory, and that you enjoyed the food at our Radisson Blu Mercer Street Hotel. We're delighted to know that we were able to accommodate your group close to each other, contributing to a more enjoyable stay. However, we've noted your feedback regarding the size of the second room and the absence of a complimentary gift. While we aim to provide a consistent experience, room sizes can vary slightly. We sincerely apologize if this aspect fell short of your expectations. Your feedback is invaluable as we continuously strive to improve our guest experience. For future visits, we would be more than happy to assist you in selecting a room that will better suit your needs. We are committed to ensuring a smoother experience for all our guests and are currently reviewing our internal processes in light of your feedback. Thank you once again for sharing your experience with us and we look forward to welcoming you back in the near future. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Kirsty, It's a pleasure to hear that you found our location, atmosphere, and service to be satisfactory, and that you enjoyed the food at our Radisson Blu Mercer Street Hotel. We're delighted to know that we were able to accommodate y… Show more

Dear Stephen, It's delightful to hear that you've had a pleasant experience at Radisson Blu Mercer Street Hotel. Our team always strives to provide a warm and welcoming service to our guests, and your kind words are certainly a testament to that. The cleanliness of our rooms is indeed one of our top priorities, and it's wonderful to know that you've experienced that firsthand. Rest assured, your words of praise will be passed on to our cleaning staff who will be thrilled to hear it. We're also glad to know that our breakfast spread met your expectations and you enjoyed the variety of choices we offer. We look forward to welcoming you back in the future, ensuring your stay is as delightful as the one you've just had. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Stephen, It's delightful to hear that you've had a pleasant experience at Radisson Blu Mercer Street Hotel. Our team always strives to provide a warm and welcoming service to our guests, and your kind words are certainly a testament t… Show more

Dear Mubarak, It's delightful to hear that you appreciated the location of the Radisson Blu Mercer Street Hotel. Indeed, our location is one of our prime attractions and it's heartening to know that it added value to your stay with us. Next time, do explore more of the nearby attractions and please don't hesitate to ask our concierge team for any recommendations. We hope to welcome you back soon! Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Mubarak, It's delightful to hear that you appreciated the location of the Radisson Blu Mercer Street Hotel. Indeed, our location is one of our prime attractions and it's heartening to know that it added value to your stay with us. N… Show more

Dear Nadine, We are delighted to hear that you enjoyed your stay at Radisson Blu Mercer Street and found our location, room size, and front desk service to your liking. We are, however, truly sorry to hear about your experience with the scent in our reception area. We understand that scents can be a very personal preference and it is unfortunate that on this occasion it wasn't to your liking. We value all feedback as it helps us to improve our guests' experiences. We truly hope to have the chance to welcome you back in the future. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Nadine, We are delighted to hear that you enjoyed your stay at Radisson Blu Mercer Street and found our location, room size, and front desk service to your liking. We are, however, truly sorry to hear about your experience with the s… Show more

Dear Alyson, Your supportive words about our staff and location are much appreciated. It's wonderful to hear that you found our accommodations clean and comfortable, and that you enjoyed your time staying with us as a solo traveler. We understand your concerns about the size of the room and the amenities provided. While our rooms are designed to offer comfort and convenience, we acknowledge that different guests may have different preferences. For future reference, please know that we do have premium and higher-category rooms that are more spacious and come equipped with a mini-fridge. Your feedback regarding the hand towels is also noted. We continually strive to improve our guest experience, and your comments are invaluable in this regard. Should you require any assistance in choosing a room that better suits your needs in the future, please do not hesitate to contact us directly. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Alyson, Your supportive words about our staff and location are much appreciated. It's wonderful to hear that you found our accommodations clean and comfortable, and that you enjoyed your time staying with us as a solo traveler. We u… Show more

Dear Elaine, It is delightful to hear about your positive comments on our breakfast and location. At Radisson Blu Mercer Street Hotel, we strive to offer our guests a wonderful dining experience and an ideal location to explore the city. We would like to express our sincere apologies regarding the room size and design that you experienced. Please know that we have a variety of rooms and layouts to cater to different needs and preferences. We understand that the size and layout were not to your satisfaction and we are genuinely sorry for any discomfort caused. For your future visits, we would be more than willing to assist you in choosing a room that will be more spacious and suited to your needs. Please feel free to get in touch with us directly. We are committed to making your stay comfortable and memorable. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Elaine, It is delightful to hear about your positive comments on our breakfast and location. At Radisson Blu Mercer Street Hotel, we strive to offer our guests a wonderful dining experience and an ideal location to explore the city. … Show more

Dear Louise, It's truly heartening to hear that you found our staff friendly and our rooms to your liking. Our team strives to create a warm and welcoming environment for all our guests, and we're glad we could deliver on that aspect for you. However, we regret to hear that your breakfast experience did not meet your expectations. We understand how important a good start to the day is, and we're sorry that we fell short on this occasion. Rest assured, your comments regarding the tea and the temperature of the hot food have been noted. We want you to know that we take your feedback seriously. It is valuable insights like yours that help us to refine our offerings and service. We will be sharing your feedback with our culinary team so that we can enhance our breakfast experience for future guests. We hope to have the opportunity to welcome you back to Radisson Blu Mercer Street Hotel in the future and deliver an improved experience. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Louise, It's truly heartening to hear that you found our staff friendly and our rooms to your liking. Our team strives to create a warm and welcoming environment for all our guests, and we're glad we could deliver on that aspect for y… Show more

Dear Georgina, It is wonderful to hear that you had an excellent experience at the Radisson Blu Mercer Street Hotel. Your words are a testament to our continuous efforts to provide our valued guests with world-class service. We are particularly pleased to know that you appreciated the cleanliness, comfort, and value of our hotel, and also enjoyed our prime location and facilities. Your positive feedback is the motivation that drives us to strive for excellence. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Georgina, It is wonderful to hear that you had an excellent experience at the Radisson Blu Mercer Street Hotel. Your words are a testament to our continuous efforts to provide our valued guests with world-class service. We are particu… Show more

Dear Marc, It's heartening to know that you appreciated our prime location and our dedicated staff. Your compliments will surely be passed on to our team. On the other hand, we understand from your feedback that the room size was not as per your expectations and there were some oversights by the housekeeping team. We sincerely apologize for any inconvenience caused. For your future visits, do feel free to reach out to us directly, and we will be more than happy to assist you in choosing a room that caters to your needs more effectively. Once again, we are grateful for your feedback, as it helps us improve our service and deliver a better experience to you and other guests in the future. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Marc, It's heartening to know that you appreciated our prime location and our dedicated staff. Your compliments will surely be passed on to our team. On the other hand, we understand from your feedback that the room size was not as p… Show more

Dear Hannah, It's wonderful to hear that you found our location at Radisson Blu Mercer Street Hotel to be optimal for your needs. We are indeed fortunate to be surrounded by an array of great eateries, tube stations, and some of London's most beautiful attractions. However, we deeply regret to learn about the issues you experienced with our room service and staff communication. Please accept our sincere apologies for any inconvenience caused. Rest assured, we are taking your feedback seriously by reviewing our internal processes to enhance our services. We hope that despite the setbacks, you were still able to enjoy the complimentary bottle of wine and that we will have another opportunity to serve you better in the near future. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Hannah, It's wonderful to hear that you found our location at Radisson Blu Mercer Street Hotel to be optimal for your needs. We are indeed fortunate to be surrounded by an array of great eateries, tube stations, and some of London's m… Show more

Dear Ian, We're delighted to know that you enjoyed our prime location, friendly staff, and comfortable beds at the Radisson Blu Mercer Street Hotel. We always aim to provide a comfortable and pleasant stay for our guests. We've taken note of your feedback regarding the superior room's facilities and we understand that they didn't quite meet your expectations. It's unfortunate that the lack of a separate shower was a source of inconvenience for you. Please remember that our team is always available to assist you in choosing a room that better suits your requirements and preferences. We are confident that we can offer you a room that will fully satisfy your needs on your next visit. Thank you for sharing your experience. We look forward to welcoming you back soon. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Ian, We're delighted to know that you enjoyed our prime location, friendly staff, and comfortable beds at the Radisson Blu Mercer Street Hotel. We always aim to provide a comfortable and pleasant stay for our guests. We've taken note… Show more

Dear Nicola, Your feedback is important to us, and we truly appreciate you sharing your thoughts on your recent stay at the Radisson Blu Mercer Street Hotel. We are delighted to learn that you found the location of our hotel to your liking. We are strategically positioned to provide our guests with the best of what the city has to offer. In regard to your comments about the room size, we are sincerely sorry if it did not meet your expectations. At Radisson Blu Mercer Street, we strive to cater to a variety of preferences, and we have a range of room sizes to suit different needs. On your next visit, we would be more than happy to assist you in selecting a room that would be more suitable. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to serve you again in the future. Kind Regards, Guest Service Team Radisson Blu Mercer Street

Dear Nicola, Your feedback is important to us, and we truly appreciate you sharing your thoughts on your recent stay at the Radisson Blu Mercer Street Hotel. We are delighted to learn that you found the location of our hotel to your likin… Show more

Dear Sudeep, Thank you for your feedback! We're glad you enjoyed the excellent location. We understand your concern about the cost and appreciate you sharing your thoughts — it helps us continue to evaluate the value we offer our guests. We hope to welcome you back in the future. Warm Regards, The Reception Team

Dear Sudeep, Thank you for your feedback! We're glad you enjoyed the excellent location. We understand your concern about the cost and appreciate you sharing your thoughts — it helps us continue to evaluate the value we offer our gu… Show more