The air conditioner was not working and I’m the room of the first night the bed was very uncomfortable… but the second night they move us to another room and it was much better with a portable air conditioner that was a bit noisy but it was better than not having one..

Location

Stayed in August 2025

Could have been a lamp in the room. The air conditioning was not working but there was a fan in the room that got away because it wasn't too hot outside.

Great location for a short weekend in London. The underground is close. Large and spacious room. Good breakfast in a cozy atmosphere not too much to be.

Stayed in August 2025

Noises, no air-conditioning

Location

Stayed in August 2025

Room size

Location

Stayed in August 2025

We came during a heat wave and the AC wasn't working, no pre warnings were given. The renovations have been ongoing prior to our visit yet booking.com and Radisson failed to mention this anywhere. The weather was already pre forecasted for a heatwave yet the hotel failed to mention the AC system was not working and hadn't been working for a while. It made the stay/sleep very uncomfortable, more so because I am peri menopausal and it felt like a sauna in the room. Only one small fan was given which did nothing. Couldn't leave the windows open due to the noise outside. The towel rail in the bathroom was on which meant it was hot in the bathroom. When I inquired with the lobby staff they told us the towel rails could not be turned off. The fridge in my room was also not working which meant I wasn't able to have any cold water. I had to ask for a cup of ice. The bathroom looked like it had unfinished work. There were screws drilled in the wall/tile but left uncovered. The bath tub also had not been cleaned properly as it had dirt or some black residue on it. The tap in the bathroom was too low in the bowl, it made it difficult to use. Staff suggested the hotel was fully booked so we couldn't be moved and it was too late to accommodate us elsewhere. Only plus was the hotel did have a welcoming feel and customer service from staff couldn't be faulted. For the price we paid for one night in the current state of the hotel I honestly would've booked elsewhere as I felt cheated and overall frustrated. To date, bookings.com nor Raddison's have any suggestions or warnings on any of their sites letting customers know about the ongoing renovation or AC problems. This is hugely misleading!

Warm friendly atmosphere. Friendly staff members.

Stayed in August 2025

Air con is being worked on so there wasn’t any - we were only advised about this on check in.

Location is the main reason we stay here every time we go to London.

Stayed in August 2025

The AC did not work.

Stayed in August 2025

Very small room, not enough space to get out the bed easily and move around

Great location in a safe area near the city centre and the tube stations

Stayed in August 2025

I wasn’t happy that the air conditioner wasn’t working upon my arrival. I was not pre-informed, at least before arrival to prepare myself.

The fact that it’s located in the centre of the shopping malls. Excellent location for tourists.

Stayed in August 2025

Not enough information at reception about breakfast and facilities

Great location

Stayed in May 2025

Extremely hot rooms, air conditioning isn’t cooling room, just produces loud noise.

Location

Stayed in August 2025

Air conditioning was not working, coffee machine with no instructions, lift awkward and slow

Excellent location , good sized room and large shower

Stayed in July 2025

Not replying to my emails prior to my visit, No air conditioning throughout hotel due renovation which was not mentioned until check-in, requiring us to sleep with the windows open and the loud noise of nearby construction and normal city noise/sirens which disturbed our sleep. Calling the lift to our floor didn’t work requiring us to take the stairs to lower floors to call the lift. Toilet blocked/slow gurgling sounds and risk of overflowing.

Convenient location

Stayed in July 2025

The AC had not been working for months, and I was only informed about this at check-in. I believe the hotel should have emailed me about this in advance so I could decide whether to cancel or proceed with the booking. Additionally, the cleanliness was below expectations. The bed sheets were not changed for 10 days, and it seemed the carpet was not vacuumed nor the dust cleaned regularly.

It’s located on Oxford Street, just a 2-minute walk from Bond Street Station, so it’s very convenient.

Stayed in July 2025

Air con wasn’t working and it was a warm day. Luckily window could open but could hear the noise from Oxford street

Lovely twin room.

Stayed in July 2025

Slightly too expensive

Location of the hotel

Stayed in July 2025

Very comfortable beds breakfast was outstanding staff very helpful and friendly

Stayed in July 2025

The room furnishing is old, and the ac wasnt working. No informatiom of the room condition was offered in advance and only last minute update making it very inconvenient to make changes.

Accomodating staff and location is perfect.

Stayed in July 2025

The AC in the room didn't work. The shower drain was clogged.

Good service and location

Stayed in July 2025

The day we stayed the AC was not working in the rooms. It was a warm day so it was warm in the rooms. They did tell you this at check in but I think this should have been reflected in the price.

The location The hotel itself The staff The breakfast

Stayed in July 2025

Room without air conditioning

Location, Staff and facilities

Stayed in June 2025

They have had problems with the air conditioning for months. We were given a fan and could open the windows but I feel they should either get on and sort it out or offer those without a discount.

Dry handy location.

Stayed in July 2025

No air conditioning

Stayed in July 2025

Rooms could do with A/C

Stayed in July 2025