The view was extraordinary and was near to station as we were en route to wales via train. Room was nice and staff very helpful.

Stayed in August 2025

The fridge in the room did not work - no hot water in the wash basin , shower took five minutes to warm up and then stayed very hot irrespective of temp control

Room was adequate as required and served the purpose

Stayed in August 2025

The room very smart

Clean the location is good

Stayed in August 2025

Outdated

Staff and location

Stayed in August 2025

The AC seemed to be broken so room was very warm. We got back to the room too late in the evening to raise it

Great views, space. Comfy bed. Nice toiletries

Stayed in August 2025

The usb ports at the side of the bed didn’t all work which was annoying. No plugs besides the beds either

The location of the hotel was great.

Stayed in August 2025

Disappointed that the restaurant wasn't open in the evening, with no pre warning it wouldn't be. Considering it was August Bank Holiday weekend I really would have expected it to be open!!

Excellent location, very friendly staff. Really good selection for breakfast, decent sausages and it was all hot!

Stayed in August 2025

Room was too hot

Clean & nice staff

Stayed in August 2025

Excellent location, lovely friendly, happy, smiley staff.

Stayed in August 2025

A bit expensive, room was a bit run down.

Location was great and good facilities in the rooms. Helpful staff.

Stayed in August 2025

The room key card was temperamental and so we had to get reception staff to re-do the card multiple times before we could get back in our room to get our bags for check out. This was fixed eventually however and the staff were helpful.

Rooms have everything you need and are nice and clean, with comfy beds. Hotel is located right next to New St station so very easy to get to.

Stayed in August 2025

Didn’t feel homely but was good for a one night stopover

The location was excellent and the bed and pillows comfortable.

Stayed in July 2025

Breakfast. Not good enough for the price.

Clean and comfortable. Handy for New St Station

Stayed in August 2025

We didn't have a great nights sleep due to the bed being twins pushed together. There was a significant dip where they joined so this certainly needs rectifying for future guests. The pillows were also extremely squishy so not great for sitting up in the bed. The selection of tea and coffee sachets were good but there was only one sachet of hot chocolate which for two guests staying was a bit disappointing. We hadn't realised that the restaurant wasn't open in the evening when we booked. Other Radisson hotels we have stayed at open their restaurant's.

We liked that the hotel was close to the hippodrome and the nearby eateries. Check in was easy. Plenty of hangers for our clothes.

Stayed in August 2025

Ecellent thank you.plenty if choicThe staff very helpful and were kept very busy!

Stayed in August 2025

1) I can't say I didn't "like" it, but the mattress is not as firm as I personally prefer, but it's still comfortable and I slept reasonably well anyway. 2) The sound of doors being closed in adjacent rooms is audible. It's not disturbing during the day, but it would be nice it's not noticeable in the evening when some visitors go back a bit late after having enjoyable outings. 3) I realised I stayed in a connectable room as soon as I found a locked door to the adjacent room, and I could hear the indistinctive chats of the people in there. Just wondering if measures could be taken for door rims to be "sound-proof", such as air-sealing tape around rims or something.

1) The room itself was really nice, a reasonable distance from the lifts, quiet enough for me. I like the comfortable chairs and the bed-end bench. 2) The view was nice (11th floor), overseeing the street and the pagoda outside. 3) Great location, a short walking distance to the train station, shops and attraction points I planned to visit. 4) I carelessly left out an important personal item at check out, and the staff was so helpful in recovering it for me.

Stayed in August 2025

The breakfast could’ve had a bit more variety but that’s just me being picky.

Great value for money very clean

Stayed in July 2025

The main issue was how hot the room was, the air conditioning doesn't work. We had a fan which alleviated the issue slightly but wasn't ideal. They really need to sort out the aircon unit in the room as currently it is insufficient, and you cant open a window as there isn't any.

Breakfast was great, although there wasn't much fruit to have with the yoghurt.

Stayed in August 2025

The temperature of the room was too hot

The location

Stayed in July 2025

Nothing

Centrally located and staff really good

Stayed in August 2025

AC was not good

All of the services and facilities were amazing except the AC.

Stayed in August 2025

Room was unbearably hot due to air conditioning not working. We were eventually offered another room but had to contact reception 3 times before this was sorted out. We were told 'it's a building made of glass and metal and it's hot outside, the air conditioning was only go down to 19 degrees. The room was at least 30 degrees at this point!

Location excellent for station and city centre.

Stayed in August 2025

The room was too hot and the aircon was stuck at 19 degrees, too hot to sleep! We asked for a bucket with some ice as none of the ice makers on any of the floors were working. It never arrived.

The location was great, room was clean and staff were nice.

Stayed in August 2025

Cleanliness and it was very worn in places , not like other Radisson Blu we have stayed in , also bar prices were too high

Proximity to the Alexandra Palace

Stayed in August 2025