Expensive nightly stay in comparison with hotels of a similar standing. No little extras such as biscuits with the tea/coffee in the room, paper coasters in the room to protect the furniture. We have had these in similar hotels.

Comfy beds, decent sized room, friendly staff, great views.

Stayed in September 2025

air conditioning in suite ineffective during night glass door to bathroom meant bedroom illuminated if bathroom used during night insufficient drawers / shelves for storage

location convenient for walking into city suite spacious in size breakfast good selection

Stayed in September 2025

The extra payment for parking facilities but do realise that most parking in cities is at a premium

The location was excellent for our travel purposes and within walking distance of the city facilities.

Stayed in August 2025

The rooms can be quite pricey. The hotel car park is £19 per day, or £14 if paid at reception. We parked in the NCP car park next door (£6.45 for 24 hours).

The hotel is only a 5 minute walk over the river into the centre of Durham, but is set in a quiet location. We had a great stay here. We liked the standard of the room which was modern, clean, comfortable and spacious. Breakfast was the best we've had in a while in a hotel. It's a buffet, and you can order extra items such as poached eggs. The buffet itself gave a large choice of hot and cold food. Both the food and drinks on offer were of high quality.

Stayed in September 2025

Only 1 lift operating. No bar fridge in room, you had to go out to lift foyer for water and ice. Complimentary teas, hot chocolate etc not replenished. The heavy banging of closing doors, either room or service doors, vibrated the walls, which were very disturbing.

The staff, location and view were excellent.

Stayed in September 2025

Nothing!

Everything!

Stayed in September 2025

Friendly staff, good breakfast and well located

Stayed in September 2025

Expensive car park. Expensive breakfast.

Stayed in August 2025

Unimpressive shower, bland and slightly overpriced restaurant food, no coffee maker or biscuits in room!

Location, view, comfortable (though slightly tired looking) room, very good breakfast and bar food, mostly excellent staff.

Stayed in August 2025

It was all good!

Excellent hotel!

Stayed in August 2025

We liked everything

The food was amazing

Stayed in August 2025

Having to pay a rather large sum to use the carpark.

Excellent location, spacious rooms, friendly staff.

Stayed in August 2025

The parking cost was £14 per day When booking the room, I was offered an upgrade. When we arrived, we went to our room 210, and it was a standard room that was disgusting. The chair in the room was dirty and tired looking. The bathroom glass screen didn't stay in the position and was constantly swinging open, mark all over the walls, and the headboard was flaking faux leather all over the bed. I went back to reception, and she stated that the room was awaiting modernising, I was offered my upgraded at that point, room 415. When I went to the second room, it was covered in dust, but it was 100% better than the first room. The spa was an absolute disgrace. As it was a Saturday evening, I thought that it might be a little quieter. As when got to the pool. The pool side was covered with empty plastic glasses and paper cups all over, no water at the poolside, and two blokes sat with their phones out. The women's changing rooms had litter in the showers and disused sanitary applicants in the toilets, one changing cubicle. There was also a lift out, which meant only one lift in use the whole time we were there.

The location, 5 minutes from town centre The second room was modern.

Stayed in August 2025

Good location, very clean, friendly staff and leisure facilities included in the price

Stayed in August 2025

We didn't use their car park. We used the NCP car next door as it was half price.

The hotel staff were very helpful and friendly. The room was clean and comfortable. The hotel was conveniently located for city centre with beautiful views of the river. Would definitely book this hotel again.

Stayed in August 2025

Superb hotel facilities were great ,room was clean ,staff were extremely helpful &kind to us would definatley go back 10mins from trainstation .

Stayed in August 2025

Delayed check in, very poor WiFi, uncomfortable bed… not great for the price paid.

Location was excellent.

Stayed in August 2025

TV set up not easy to get precisely what we wanted.

Location. Size of room. Size and ambience of the public areas

Stayed in August 2025

Clean, stylish, central hotel. Facilities covered everything we needed. Staff very welcoming and helpful.

Stayed in August 2025

Neighbours waking us up at 00.27 arguing for half an hour until my husband had to call for security. Then could not get back off to sleep after that 😡😡😡

Location

Stayed in August 2025

Bar prices were a bit pricey.

The hotel layout is fab our superior river view room was spot on and we would definitely book another one soon, we have also stayed in the standard rooms which were excellent to , we did not do breakfast this time but we have previously and we enjoyed every time.

Stayed in August 2025

The temperature in the room made it very difficult to sleep. I dont know what happens to rhe air con on a night but we weren't able to turn it up properly to cool down the room. We were soaked in sweat and far too hot. The beds in the Spa are like sitting on concrete. I wished they'd invest in some decent ones. They're wooden boards with a very very thin layer of rubber. We were in the spa for 4 hours and not once did anyone come round with a mop to mop the floor. It was so slippy even with my own flip flops on with good grip. There was signs saying slippy floor but I think this is an accident waiting to happen as I saw several people slipping. The jacuzzi chlorine was far too strong that we had to get out. Our eyes were bright red and watering. I started coughing at one point. This also needs checking. Like I said I 4 hours we saw nobody pool side which was alarming. The jacuzzi was also dirty covered in foam from people's creams etc and didn't smell very pleasant. This should be checked whilst in operation. We mentioned it to staff in the spa but they didnt seem bothered. Ive been to this hotel a few times but this was the spa experience wasn't great then the heat in the room during the night.

The location of the hotel is brilliant. Walking distance to and from everything is a short walk. The hotel staff are really helpful and friendly.

Stayed in August 2025

We were upset with a couple things....room was lovely but bed was 2 put together and of different lengths...we could not use pool and facilities due to it all being closed for a private function and this was why we chose this hotel for our wedding night...and we wernt informed of this so very disappointed and will probably choose different hotel next time would of been an excellent place

Although lovely hotel room with a river view...staff great...food excellant

Stayed in August 2025

Lots of steps to the centre would be difficult for some people.

Its position near the centre. It’s eco stance.

Stayed in August 2025