Long queues difficult for people with mobility problems waiting for meals especially single guests. No wi fi in chalets.

Fabulous breakfast. Hot,fresh and well displayed..Access was easy and location lovely. On a bus route which was an added bonus

Stayed in August 2025

Very good dinner and breakfast plenty of choice. Due to an electric fault we had no power to our room from when we arrived at 4pm till 9pm !!!!!

Stayed in August 2025

The long queues for food

The entertainment

Stayed in August 2025

No window to room

Food both Dinner & Breakfast

Stayed in August 2025

Did not know what was going on in the day twice we went in to find Bingo being played and entertainment that was not advertised .

Breakfast excellent Evening meals ok it’sthe same every time we are there.

Stayed in August 2025

all meals tasty and plentiful. good evening entertainment for those liking dancing and bingo

Stayed in August 2025

Just the bed lol but nothing beats your own does it 😂

Bed was far from comfy but clean room 266 What was brilliant was the refurbished pool. 266 does not have a shower altho bath was great but hubby prefers a shower. Site was full so just showered in pool complex. Food very good but my goodness the poor staff have to deal with some very rude customers tbh

Stayed in August 2025

TV not very good in hotel , reception abrupt on arrival but better the next day .

Location good for public transport

Stayed in August 2025

There was no sweetener in the coffee/tea pack in the room, which as a diabetic I think there should've been (I found out there was sachets in the restaurant but upon arrival I didn't know this) No chair in the room, which made it awkward for my wife to get ready. Other regular guests putting glasses of water/vases of lights/table cloths and other items on a table to reserve it and then going off to the restaurant to eat and not coming back for ages. This was very annoying as it made it very difficult to find a vacant table. My wife and I left after a short while as there were no 'vacant' tables. I think the staff should actively remove any items from a table if this is happening because you are losing money from behind the bar as people leave the area.

The staff were excellent and very friendly. The food was great and regularly replenished.

Stayed in August 2025

No electricity and bathroom wasn’t clean

The frist room hadn’t been cleaned properly . But the room was all we need for the stay

Stayed in August 2025

Extra pillows and chair in accomodations

Entertainment excellent food was good staff very helpful

Stayed in July 2025

Breakfast was ok, so was evening meal.

Stayed in August 2025

Nothing really. What you are paying to stay there is a real bargain.

We thought the breakfast was excellent. All the staff working there are very pleasant and friendly. Great bus service outside the property to take you into western.

Stayed in August 2025

That we did not have a fridge

That we had a double bed but could do with a fridge in it

Stayed in August 2025

Unfortunately steam room was out of order for whole stay, bed was broken but they replaced it for us. Only a bath no shower, but water filled up quick.

Everyone friendly, very clean, swimming pool sauna and hot tub were excellent, great location. Food was good, always something we liked.

Stayed in August 2025

No chair in our room No shower, made it very difficult to get in and out of bath Bed uncomfortable

Lounge and seating outside

Stayed in August 2025

The mattress was not comfortable this time a quilt was added under the sheet to try and make it better but did not work. Went club class and was not greeted well when I asked if my room was ready.

The location,food,entertainment, and it is generally good value for money

Stayed in August 2025

The queue for food could be quite long at times and couldn't watch the main shows because other guests were leaving items on tables and chairs from 2pm to save the tables for the night

It was clean and comfortable and the food was good

Stayed in August 2025

Had to change room

Great entertainment and fab swimming pool

Stayed in August 2025

SHOWER NOT BATH OVER SHOWER FOR OLDER PEOPLE

FOOD WAS GOOD BASIC GRUB AND THE ROOM WAS SMALL BUT CLEAN NEEDS A BIT OF PAINT BUT OK WE HAD NOT THE BASIC ROOM THE UP GRADE WAS WORTH IT TEA COFFEE MILK WINE AND SOFT DRINKS ETC

Stayed in August 2025

Accommodation a massive let down. Bed was like sleeping on concrete. No shower in bathroom had to pay £10 deposit for old fashioned rubber adapter. TV size of a postage stamp.

Staff were great entertainment was excellent food was very good

Stayed in August 2025

You get what you pay for, the rooms definitely need some TLC, it does look like the company is making moves on updating. Overall, it's very basic and simple.

The staff was wonderful, Andrea in the restaurant went above and beyond for us and was very helpful. Her team is very welcoming and helpful. The entertainment was really good and kept us laughing and was very upbeat.

Stayed in August 2025

Value for money

Stayed in August 2025

nothing

twin room,smallish.Very clean and comfy. Food excellent as usual,new carpets everywhere since last visit.No complaints at all

Stayed in July 2025