Wondered if one of the bed sheets was clean. Didn't enjoy the sterilised milk provided in the bedroom tea & coffee kit. Food quality in the restaurant was acceptable but room for improvement.

Very efficient & friendly staff. Good sized & well appointed room and an excellent shower in the en-suite bathroom. Plenty of free parking close to our accommodation.

Stayed in September 2025

There was nothing I didn’t like.

Location to cruise terminal, the English cottage style with the thatched roofs, and the friendliness and kindness of the staff. I loved that it felt like a true English experience, unlike a chain hotel. The staff were so accommodating. The ambiance was true English.

Stayed in August 2025

The only complaint we had was that we couldn’t find the TV remote in our room and we had to go down to reception (and then into the pub) to ask for a spare, which was quickly provided.

We booked a family room for 3, as one of our children was staying close by with his cousins. But when he joined us for breakfast and we offered to pay the extra, the staff member said it was OK and didn’t charge us. This was great customer service! We enjoyed the breakfast and the room was lovely too.

Stayed in August 2025

Everything was perfect for our stay

Stayed in August 2025

Nowt. Absolutely perfect

Quaint, great atmosphere and fantastic staff. Friendly, welcoming and it’s why we return.

Stayed in August 2025

Evening meal was poor for price we didn't complain but felt disappointed by it. Burger was very tough to eat and steak pie the pastry was very thick so the crust was inedible couldn't even cut it with knife Television in bedroom signal was very poor either stopped or buffering at night when we tried to watch a program before sleep had to turn it off and use our phone to continue watching.

Breakfast was excellent think it's probably best I've eaten in hotels. Location was okay although next to a busy road we didn't hear much noise from traffic. Buildings were beautiful and the thatched roofs were magnificent really good job.

Stayed in August 2025

Bed was uncomfortable Dinner wasn't great

Location and setting

Stayed in August 2025

Nothing

It was quaint very clean and the staff are really friendly

Stayed in August 2025

Expect some traffic noise from bypass,when hot weather requires open windows. A little tlc required to windows and bathroom tiles in room.

General atmosphere and standards of a really good country pub and hotel. Hanging baskets, flowers and thatched roof enhance well presented premises .No noise from pub or car park even on a busy Saturday night .Room was large,clean and bed and facilities provided were excellent.

Stayed in August 2025

Nothing

Everything

Stayed in July 2025

Beers a bit pricey

Excellent breakfast lovely room

Stayed in August 2025

The price and quantity of the food was disappointing

The room was fabulous if a little warm. Bed comfortable snd bathroom lovely

Stayed in August 2025

Nothing

Pretty much everything. Very good breakfast efficiently served. Dog friendliness was a bonus.

Stayed in August 2025

It was not our first visit to the hotel, and was as usual very good, food great and overall experience excellent . We will be back.

Stayed in July 2025

Nothing.

Staff very welcoming and polite, From the moment we arrived to the point of leaving everything was spot on. The evening meal and breakfast were exceptional. Great location for Southampton cruise port.

Stayed in August 2025

New mattress Lift to second floor

Everything was great except the mattress.

Stayed in August 2025

Room decor was very dark a lighter shade would have complimented the room better.

Secluded and quiet excellent food at a good price. Felt drinks were slightly more expensive than expected however service was excellent.

Stayed in August 2025

Friendly staff and excellent food and Breakfast

Stayed in August 2025

We are 68 years old and we were placed on the second floor. The room we were placed in had sloping walls to follow the roof line. Between us, my wife and I banged our heads a total of six times. My wife four times, myself twice. Very painful! Had we known at our age we would have to walk up and down extremely narrow stairs banged our heads six times, we would not have made reservations at The Pilgrim Inn. Dinner was disappointing. We asked for lamb and was told that there was one left. Upon going back to the kitchen, the server then told us that the last lamb had been sold. Really? At breakfast there were no pastries. Upon inquiring I was told that it would take a little while for the pastries to come out. It took 20 minutes. Also, I had to ask twice for my tea before it arrived at the table.

The cottage exterior with the thatched roofs. The excellent manners of your staff.

Stayed in August 2025

nothing

Comfortable bed, huge bathroom, warm abiance in room, with many details to convey the message: 'we care about our guests'. Food is amazing, whatever you order. Upon arrival we were a bit afraid of having traffic on both sides of the building, but at night traffic disappears, we had no problem. Even our child slept undisturbed.

Stayed in July 2025

Nothing we didn’t like.

Comfortable and friendly. Beautiful pub and hotel.

Stayed in July 2025

Looked great , staff were fantastic Room was lovely presented and clean Location was perfect

Stayed in August 2025

Very quick and easy check in, good size room, it was a sunny day so we enjoyed a drink in the beer garden, good breakfast too, a great stop over pre- cruise.

Stayed in July 2025

lovely room - more spacious than most Lovely bathroom both dinner and breakfast excellent

Stayed in July 2025