Reviews of Phoenix Hotel 4 stars

Breakfast was excellent - a good variety of food staff.

Fantastic spot close to shopping, eating and public transport, as well as Kensington Gardens

I had a great stay at the Phoenix Hotel in London. It’s in a perfect neighborhood with easy bus access to the city center. The staff were very friendly and accommodating, even letting me have an early breakfast before my checkout, and the breakfast itself was quite good.

The only slight drawback is that the walls aren’t very soundproof, so you might hear some noise from the hallway.

Honestly everything! The cleanliness of the room, generous buffet, easy check in with bag storage and friendly staff.

Pretty good location, clean rooms, comfy beds

Housekeeping staff is one of the worst I have ever seen. Extremely loud, rude, every morning they would walk into my room without barely knocking. Breakfast is disappointing, very limited offer.

Very clean and modern room. Great location. Less than a 4 minute walk to Bayswater underground station. A short journey to Victoria. Huge selection of continental breakfast.

A minor observation was the English breakfast was a bit small. 1 sausage, 2 bacon, pot of beans and 2 microwaved poached eggs. It was tasty, but quite small.

Location and hotel Itself.

Very clean and breakfast good.

The staff were helpful and the location was peaceful and excellent for London Underground connectivity.

Wifi connectivity was good but a little slow.

Great location, friendly staff, easy check-in and check out. I have stayed many times here when in London, so it's a classic.

Rooms are a little bit warmer, especially in summer but a fan is provided in all rooms.

Clean, staff friendly

The step to get into the bathroom

Good value for money. Room was clean although the carpet could do with a makeover. The location is safe and central with the closest tube stations being Bayswater and Queensway. Easy to reach the airport too via Paddington Heathrow Express or via transfer to Piccadilly line at Earl's court. The size of the single room was totally fine. There was a fan which was very helpful when it got hotter in the room as the window could unfortunately not fully be opened but only lifted by like 10 cm.

The walls are paperwalls, so you can hear everything from the hallway and the neighbours. The room doors cannot be shut quietly, no matter how hard you try, so you will hear the doors all night as neighbours are coming and going.

The hotel is comfortable and very clean. Brilliant location. The staff were friendly and helpful. I have stayed there a number of times and always enjoyed staying there.

Nothing

Location was good, really close to Notting hill area. Breakfast in the basement was a bit warm, no AC on the property but the fan in the room helped. Staff were helpful and room was ready when we arrived.

AC continues to be a challenge for hotels in the UK with summers getting warmer so not a lot you can do about that. Could have been more choices at breakfast but overall fine. I'm not super fussy :)

Close everywhere, nice looking, clean. Area around was also lovely.

There is nothing I could complain about

Location

Rooms were not sound proof

Great location, staff are friendly, continental breakfast was well stocked

There was a urine smell on the third floor and the room is a little small for two people

location and breakfast

Great location, excellent value.

Nothing

I rarely leave reviews, but my experience here was so unprofessional I feel others should be warned. At checkout I was handed a card by reception clearly marked “Continental Breakfast” and told to show it to staff downstairs. On that basis, I entered the breakfast area. While eating, a staff member asked for the card (which should have been checked before entry). Minutes later she returned, and in front of surrounding tables loudly announced that breakfast was not included in my room. I was left with food in my mouth while other guests stared in silence — a humiliating and completely unnecessary scene. As a paying guest, I should never have been treated like a thief. If clarification was needed, it could and should have been handled discreetly. I would have happily paid for breakfast, but the way this was done was degrading and ruined my stay. I raised this formally with management, giving them the chance to resolve it, but they ignored and dismissed my concerns — which says everything about their attitude toward guests. On top of that, the room had no air conditioning and was uncomfortably hot. The only positive is the area itself — central, with plenty of other hotels nearby. My advice: choose one of the many alternatives in the area where professionalism and basic respect for guests is standard. Absolutely disgusting service. Never again.

The whole place was very clean and well presented.breakfast was plentiful.

There wasn’t anything I didn’t like