Fantastic spot close to shopping, eating and public transport, as well as Kensington Gardens

Stayed in August 2025

The only slight drawback is that the walls aren’t very soundproof, so you might hear some noise from the hallway.

I had a great stay at the Phoenix Hotel in London. It’s in a perfect neighborhood with easy bus access to the city center. The staff were very friendly and accommodating, even letting me have an early breakfast before my checkout, and the breakfast itself was quite good.

Stayed in August 2025

A minor observation was the English breakfast was a bit small. 1 sausage, 2 bacon, pot of beans and 2 microwaved poached eggs. It was tasty, but quite small.

Very clean and modern room. Great location. Less than a 4 minute walk to Bayswater underground station. A short journey to Victoria. Huge selection of continental breakfast.

Stayed in August 2025

Wifi connectivity was good but a little slow.

The staff were helpful and the location was peaceful and excellent for London Underground connectivity.

Stayed in August 2025

Rooms are a little bit warmer, especially in summer but a fan is provided in all rooms.

Great location, friendly staff, easy check-in and check out. I have stayed many times here when in London, so it's a classic.

Stayed in June 2025

The step to get into the bathroom

Clean, staff friendly

Stayed in August 2025

The walls are paperwalls, so you can hear everything from the hallway and the neighbours. The room doors cannot be shut quietly, no matter how hard you try, so you will hear the doors all night as neighbours are coming and going.

Good value for money. Room was clean although the carpet could do with a makeover. The location is safe and central with the closest tube stations being Bayswater and Queensway. Easy to reach the airport too via Paddington Heathrow Express or via transfer to Piccadilly line at Earl's court. The size of the single room was totally fine. There was a fan which was very helpful when it got hotter in the room as the window could unfortunately not fully be opened but only lifted by like 10 cm.

Stayed in August 2025

Nothing

The hotel is comfortable and very clean. Brilliant location. The staff were friendly and helpful. I have stayed there a number of times and always enjoyed staying there.

Stayed in August 2025

AC continues to be a challenge for hotels in the UK with summers getting warmer so not a lot you can do about that. Could have been more choices at breakfast but overall fine. I'm not super fussy :)

Location was good, really close to Notting hill area. Breakfast in the basement was a bit warm, no AC on the property but the fan in the room helped. Staff were helpful and room was ready when we arrived.

Stayed in July 2025

There was a urine smell on the third floor and the room is a little small for two people

Great location, staff are friendly, continental breakfast was well stocked

Stayed in August 2025

location and breakfast

Stayed in August 2025

Employees are very kind

Stayed in August 2025

Uncomfortable bed

Great position, great breakfast, small but nice room

Stayed in August 2025

The room was very small and very hot. A table fan was available but not sufficient for summer.

The location is excellent. Close to public transport and lots of restaurants/ grocery stores nearby.

Stayed in August 2025

I.stayed during a heat wave and.boy, was the room.hot. The only ventilation was through the front window which would only rise about 10cm.

Room.was pretty basic butoverall value was good. It was great that breakfast iwas ncluded as part of the price. Location was very good. 3 tube stations in close proximity. Also close to good restaurants and a supermarket.

Stayed in August 2025

Location & price

Stayed in July 2025

No air con

Value for money. Small, quiet dated rooms but very affordable and in an excellent location. Close to eateries, kensington gardens and x2 tube stations. Walking distance to airport line station.

Stayed in August 2025

Nothing

Clean, tidy, great value

Stayed in August 2025

Window view

Location

Stayed in August 2025

The room was minute… room & bathroom possibly the size of my bathroom at home :)… literally no space to hang clothes or swing a cat

Great location, clean & had everything I needed

Stayed in August 2025

The windows can barely be opened, and without air conditioning, that's not great.

Stayed in July 2025

It was all fine

Room was perfect to relax. And the nice addition of an air conditioner was really appreciated!

Stayed in August 2025

Unfortunately I traveled during the heat wave. There is no air con in the bedrooms (I did know that beforehand). There was a fan in my room but it was very noisy so I couldn’t use it overnight. But it was unseasonably hot so this would not stop me staying here again.

Location was fantastic. Safe and pretty quiet (for central London). I had a good sized room with windows that opened (not guaranteed in London). Staff were very friendly.

Stayed in August 2025

In the heat of summer the fact that the rooms do not have air conditioning made sleeping a little uncomfortable but the window cracked open and the fan helped. Besides, air conditioning in the rooms would have added significantly to the cost of the accommodation, I'm sure. The only other quibble I had was the bed and pillows could be a little more comfortable.

Perfect location in London. Quiet street in Bayswater, yet very close to both a Tube station and Paddington. Great breakfast buffet every morning. Well appointed and immaculate common spaces and ensuite rooms. Everyone on staff was very friendly and helpful. A great value for accommodations in central London!

Stayed in August 2025