On the downside, one of the bathrooms had a smell, which was only partly fixed after a few days, and the facilities listing wasn’t fully accurate (no dryer, though drying racks were provided). A few basic supplies were also missing at first but later brought in. Still, with its comfort, helpful staff, and excellent location, Shaw House made for a pleasant family stay.

We stayed at Shaw House as a family of five and overall had a very good experience. The apartment is spacious, clean, and in a fantastic location — just a short walk from Hyde Park, Regent Street, and Oxford Street, with a Tesco supermarket nearby. The complimentary upgrade to a 4-bedroom unit made our stay much more comfortable and excellent value for money. Beds are big and very comfortable with soft bedding, and both we and the kids slept really well. The portable air conditioning worked great (five units in total), and we also appreciated being able to store luggage in the lobby.

Stayed in August 2025

The washer and dryer situation wasn’t explained so we struggled to figure out the best way to go about washing our families clothing and getting it dried in a timely manner. Figured out a method but would have liked some instruction. To be fair, when we arrived there was 3 groups checking in at same time and I appreciated how helpful the staff was with getting our luggage up to our room.

Great location and spacious

Stayed in June 2025

A few finishes required updating but that didn’t affect our stay. It’s probably not as polished as a some more expensive accommodation but it really doesn’t matter because it has space and is comfortable. Because it’s in a more pucker area you won’t find cheap eateries but that’s not a big deal because you’re walking everywhere anyway and can pick up what you need along the way.

It was in a very accessible area in the middle of either side of the main tourist areas we were interested in seeing. It was relatively quiet allowing for decent sleeps and being able to reset away from everything but a short walk to the action. Staff were very very helpful. Well priced

Stayed in July 2025

The apartment could do with a refurb, but that would move it out of our price range.. so overall it was perfect 🥰

Very spacious and spotlessly clean - plus it was in a brilliant location for our visit - walking distance to Buckingham Palace, Oxford Street and Piccadilly Circus 😀 We were supplied with a high chair and cot which we requested when booking.

Stayed in May 2025

The underground can be heard from the back bedroom, the kitchen needs attention ie dishwasher broken, also the cupboards need some tlc. The shower is very small making it hard to have a comfortable shower as were curvy people, also the shower over the bath was piping hot and couldn’t cook so we didn’t use.

The property was a great location to gain access to places in London. It was a great space having the two rooms plus the lounge and kitchen area.

Stayed in May 2025

The elevator is an "antique". It works but very heavy and clunky. And the doors are extremely heavy. So get ready for some stairs exercise or some wrestling exercise with elevator doors.

Great location, you can walk everywhere. Lots of great spots to visit at a short distance from the apartment. Apartment is good, furnished and with a kitchen (we didn't use it much, great choice outdoor of bars, cafes and eateries at any time of the day)

Stayed in May 2025

We had quite many issues with facilities in the apartment- one WC was out of order, and in one bathroom water was impossible to regulate- it was boiling hot, dishwasher was not working, and trying to use toaster caused electricity jump- so refrigerator was off for several hours… Each in isolation maybe not so bad, but all together were annoying, especially thinking about price I paid. WC was fixed, although quite late in the evening, water regulation fixed for one evening- basically already next day we had same issue. Dishwasher was not fixed - instead i got a promise that they will do my dishes every day, and even though I would not agree to that, but finally it was just a promise - no one came to do my dishes even once in 7 days:) We stayed for full week, so after couple of days I needed to sweep the floor, but there is no equipment in the apartment to do simple cleaning. I asked for a broom from the host- he didn’t even answered, probably was tired of my problems:) Finally- lucky me- I have borrowed vacuum cleaner from the maid in the hall. So, summarizing, these small issues worsened overall good feeling.

Location is perfect- you can reach most of the tourist visited places just in half hour by foot. Neighborhood is quiet and safe, several small supermarkets around, also Shepherds market just around the corner where you can find small restaurants/cafes. Underground in 5-7 minutes walk. Apartments are spacious (we stayed in nr 4), we are family of 4 with teenagers, so for us was good to have two single beds for teens, it was hard to find in other apartments. Kitchen has all needed equipment for longer stay. Two bathrooms.

Stayed in April 2025

The elevator was dangerous for kids. The rooms need maintenance immediately!!!!

The host was everywhere! He solved any problems

Stayed in March 2025

Shabby in places Needs an update

Amazing location Large appt Helpful staff Good value

Stayed in March 2025

Nothing

Location, facilities, cleanliness. Exceptional value for money!!

Stayed in March 2025

No hot water in the mornings during winter! Lift was too small for a family with buggy

Close to bus station and tube's. Nice suburb

Stayed in March 2025

Great location and very responsive personnel!

Stayed in March 2025

Everything

Stayed in February 2025

Great location and very comfortable. Needs a little maintenance and attention in some aspects (just little things like a plug for the kitchen sink, internal lock on front door was jamming).

Stayed in January 2025

Cant control the central heating, so we needed to set up the portable heaters in each room. The pictures doesn’t really match to the actual visit otherwise it was a pleasant stay.

It is like 10 mins walk to birmingham palace. We were apparently upgraded to a 4 bedroom which is great

Stayed in February 2025

The sofa bed needs to be replaced. Not comfortable

It was the perfect location

Stayed in January 2025

Comdortable and clean

Location was perfect

Stayed in January 2025

Nothing

Amazing stay

Stayed in December 2024

Spacious, warm, comfortable and quiet

Stayed in December 2024

Heating wasn’t warm enough in the lounge area. Bathroom door needs sanding as it sticks and is very noisy when in the bedroom next door.

Lovely layout and big spacious lounge, great location.

Stayed in November 2024

The elevator.

The staff, location and the cleanness.

Stayed in November 2024

This apartment exceeded our expectations, being very spacious, clean, and excellently located to many shops and attractions! Communication with the house manager was very effective, and check-in with Silvia was both professional and helpful. Would definitely recommend staying here!!

Stayed in November 2024

n/a

Very easy and smooth communication, the agent was very flexible with our ETA. The apartment was very clean, not noisy (as in a little street) and comfortable. Generous welcome pack we didn't expect. Super convenient location and overall good value for money being London. We will definitely come back in the future.

Stayed in October 2024

En-suite shower was just a dribble of water and the shower in the main bathroom was tiny. Decor was a little shabby in places as well.

Location, good size rooms and the extra touches, i.e. snacks, tea/coffee, dressing gowns and slippers.

Stayed in October 2024