The only slight niggles for us were 1) they had run out of beer & lager at the bar when we arrived 2) one of the starters on the menu wasn’t available at the evening meal & my wife had particularly wanted it 3) we chose a dessert to share & were initially told it wasn’t available to us on the menu we had chosen , however the restaurant manager kindly “discussed” with the chef & this was sorted

The location opposite the park was excellent, perfect for walking the dog & beautiful. The walk into town is less than 10 mins , so again very good . The people working at the hotel were all very helpful & attentive. The room was very spacious with excellent facilities!

Stayed in August 2025

Nothing really-the room was a little warm but it was absolutely boiling outside so not a lot they could do about that

Great location near to the centre of Cheltenham. Very chic boutique hotel friendly staffed and nice ambience.

Stayed in July 2025

No aircon

It was stunning and the breakfast was great too

Stayed in August 2025

Wait staff in the restaurant was not quite up to par

The beautiful decor, charm, and location

Stayed in July 2025

Everything

Stayed in August 2025

Bar was a cramped. Lack of wardrobe space - ok for just a night or two. TV at the bottom of the bed - no remote to send it down into the recess. Roll top bath in the middle of the bedroom may be a nice feature …but do the size of the room, it took over the space Not enough usb/charging points

Location was great - short walk into town and it was in a quiet area. Breakfast was very good (although you did have to wait a bit as there was only 1 chef)

Stayed in August 2025

The staff were very friendly and nothing was too much trouble. We had dinner in the hotel and it was exquisite and the ambience was perfect alongside it too. We loved Toffee the dog who we met when coming back to the hotel after being out in the evening for a couple of drinks.

Stayed in August 2025

Just needed another bin. Reception was in a bit of a strange place, not super clear when first arriving

The room was amazing very spacious and perfectly clean, food options were great. Wish we booked another night

Stayed in August 2025

Coffee /tea facilities need to be in a more accessible arrangement. Was all set up on a very high shelf within a wardrobe.

We were upgraded due to our Wedding anniversary which was very kind.

Stayed in August 2025

Parking ticket

Excellent breaky

Stayed in July 2025

Our room was quite hot and whilst we had a Dyson fan which was provided it did disrupt our sleep. As the hotel is on a main road we couldn’t have the window open as it would have been too loud.

Lovely decor and lovely inside. Breakfast was good in the morning and the staff were helpful. Bed was comfy.

Stayed in July 2025

nothing

From arrival to departure everything was excellent. We had a minor issue with our room but this was very quickly rectified.

Stayed in July 2025

The room was enormous and had many nice extra touches eg. complimentary popcorn and DVDs. The common areas of the hotel were inviting and comfortable.

Stayed in June 2025

Nothing

The staff were very helpful + when I asked.if I.might take a pastry with me as I was going to a horse show where the food was not good they brought me some foil to wrap it in. The dyson air conditioning unit in the room was a revelation - and a perfect solution for a listed building.

Stayed in July 2025

Nothing to add

Great welcominhg staff and breakfast fantastic Good location for the city centre

Stayed in May 2025

There really was nothing that I didn’t like. Before arriving I thought parking might be difficult as there are only 5 spaces out front but it was straightforward. I parked right outside on the street and the lady who checked me in did everything else.

Physically the property is very attractive both externally and internally. Very plush with high ceilings and cornicing, beautifully furnished with interesting artwork. The greeting was very friendly and efficient with cakes and pastries, plus cucumber/lemon water available if wanted, which I certainly did on the day I arrived having travelled 3.5 hours in the sweltering weather. My room and en suite were fabulous and I slept so well I have actually contacted the hotel to ask where the mattress was from! I only wished I could have stayed longer.

Stayed in June 2025

Nicely furnished, very clean

Stayed in June 2025

Shower fittings a little tired knob came off in my hand

Lots of attention to detail in room with little extra s

Stayed in June 2025

Properly sophisticated, chilled hotel. Mega staff and a really comfortable stay. Oh and breakfast was incredible.

Stayed in May 2025

No functioning bell on check in, couldn't find staff so had to go to the kitchen to ask to check in. Had to do the same at breakfast to check out! Lovely team though, maybe just fix the bell to get staff attention :-)

Comfortable, clean and welcoming. Great breakfast!

Stayed in May 2025

No complaints at all.

Excellent staff and a very comfortable room.

Stayed in May 2025

Beautiful boutique hotel in the heart of Cheltenham. The most exquisite room and a very comfy bed. Highly recommend

Stayed in April 2025

The only thing we would change if we could was the temperature of the room. It was quite hot and we was not able to change the temperature.

We loved everything about the property and our room.

Stayed in February 2025

The room was exactly as described. Well equipped and very comfortable. The staff were very friendly. Great location too.

Stayed in March 2025