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Everthing! Quirky interior Beautiful bedroom with lavish bathroom Exceptional staff Fabulous guided tour through the Abbey Gardens

Stayed in August 2025

No lifts!

Unique, very comfortable, great staff. Lovely location.

Stayed in August 2025

We particularly liked the atmosphere of the place with all the different lounges downstairs etc. Very nice décor. Service good.

Stayed in August 2025

Rooms were very warm and uncomfortable at night in spite of fans

Great location. Characterful building. Good food and drinks.

Stayed in August 2025

No lift and definitely getting older , but it’s a listed building and I knew before going, but if stairs are a problem for you beware. We were on the top floor, but only two flights, and not really a problem for us, just be aware.

Great location, large room/bathroom, nice sitting area, numerous quiet sitting areas throughout the downstairs, both outside and inside, which we used daily. Location next to the Abbey gives it views from several aspects.

Stayed in August 2025

Breakfast very good, nice variety

Stayed in August 2025

We loved everything

Recently fully renovated in a very quirky style. Beautiful large room in the old part of the building with an immense sense of history while also offering every modern convenience. Our room had a huge bathroom with shower and roll top bath tub with a comfy window seat overlooking the old Abbey. All staff were exceptional in friendlyness and efficiency but I would like to give a special mention to mention Nicky from the Bar/Dining room, Emma the dining room manager and Robby the friendly Night Porter who helped me after hours and then watched over our sleep… nothing was too much for them. A real highlight of our stay was the tour through the Abbey gardens, guided by Andy. Full of colorful surprises and beautiful topiary the gardens are a delight! Thank you to Andy for a knowledgeable tour!

Stayed in August 2025

More pastries and more fruit Ran out of toilet paper as none spare in room A/C would have been great

Breakfast good although no pastries left first morning.

Stayed in August 2025

Gorgeous decor and super tasty breakfast

Stayed in June 2025

Not a fault of the hotel but personal ones, the pillows could have been firmer and given that my wife had difficulty in getting into the shower a grab handle on the shower would have made access and egress simpler.

Great staff at the hotel from check in desk, restaurant staff and the friendly cleaners. Everyone we spoke with was helpful and if we asked a question it was promptly replied to and dealt with. Given the age of the buildings and the historical links to the adjacent abbey there was a helpful booklet explaining the use of the buildings over the past centuries and its place in the town’s history. Great touch from the owners. Plenty of local information available at the desk and the local visitor centre was only a 10 minute walk away.

Stayed in August 2025

Absolutely nothing! It was all just wonderful.

Ben and the team were all so friendly and welcoming, the hotel is beautifully decorated with an eclectic mix of antiques and curiosities, the food was delicious and the location was perfect. The hotel is steeped in history, so it will appeal to any guest from the UK or abroad. One of my family members has severely impaired eyesight and the staff did everything they could to make his stay there as comfortable as possible.

Stayed in August 2025

I think it’s dog friendly, so the rooms are very small and close to each other. The room next door, they had 2 dogs and they were probably left in the room because they did not stop barking. It was annoying and also I did not enjoy knowing dogs were stuck in a small room.

Well located, really nice building with nice bars

Stayed in July 2025

The room was a little hot but they did provide a fan to help with this.

Charming old hotel, perfectly placed for exploring Malmesbury. Lovely touch of complimentary prosecco, and the tea/coffee offering in the room was superb. Staff were very friendly and breakfast was good.

Stayed in July 2025

Nothing.

Delicious breakfast. Dining room was not overcrowded as breakfast service spanned three hours. Good choice of food and liked the fact that it was locally sourced where possible. A personal preference but an option of overnight oats would be a great addition. Room was lovely. Spacious and peaceful despite overlooking the road. Decor was bold and quirky but so appropriate for the hotel.

Stayed in July 2025

Nothing

Beautiful building

Stayed in June 2025

Parking was a little tight.

So unusual and unique, in a wonderful way. Decor was so fun. Staff was helpful and polite. Loved the area around the hotel, lots of history.

Stayed in June 2025

Unfortunately our room was at the very top and we were there during a heat-wave. We managed to sleep, but it was very hot.

The hotel decor is a feast for the eyes, staff were friendly and helpful and they had a great breakfast selection.

Stayed in July 2025

The building is old but beautifully & tastefully updated

Stayed in June 2025

Nothing

The Old Bell hotel is a beautiful old building with character and with the most amazing décor We stayed there as a treat and it did not disappoint. Everything about this hotel is just wonderful. Have the Arnold Bennett for breakfast. Super delicious. We felt very pampered and spoilt.

Stayed in July 2025

That we couldn’t stay longer

The Old Bell is comfort with a splash of luxury. Staff are friendly, polite and hard working. The hotel is in a picturesque location with a wealth of amenities close by. The room was really comfortable with plush extras - code facilities, hairdryer etc. Breakfast choices and quality of food was superb. Bar and seating areas were cosy and welcoming.

Stayed in July 2025

Nothing comes to mind.

A beautiful hotel, with lots of history. Very comfortable with great staff. Secure car parking available. Lovely food in the restaurant and also a smaller menu available in the lounge area. Malmesbury is a lovely small town ideally placed to explore the beauty of this area.

Stayed in July 2025

The bed was very soft and we woke up with sore backs. The bed was also a little small.

Oh what a lovely hotel. Stylish, comfortable with pleasant staff. We were offered a welcome drink upon arrival, which was a nice surprise. The parlours were so nice that we hardly explored the town, mainly we just spent time in the hotel. The breakfast was delicious and included specialty coffees. The hairdryer was Dyson. Everything was exceptionally clean.

Stayed in July 2025

brekkie was a bit slow but they explained they were short staffed... and we weren't in a rush!

Quirky decor, friendly staff, comfortable room and delicious breakfast! Really enjoyed our stay! And the local surroundings are beautiful!

Stayed in July 2025

Not totally sure about the giraffes but the rest of the place was so fab .

We had an upgrade from the cosy room to a Character room.This was unexpected treat.Loved the slippers and robe .Also there was a lovely view to the abbey out the window Lovely very decor especially the wallpaper. Lots of nice lounges and outdoor space to relax. Malmesbury is a great location.

Stayed in July 2025