Would've liked a little fridge in the room

Stayed in August 2025

Great location to cruise pier, friendly staff, easy walking distance to town center .

Stayed in August 2025

Building works

Close to the cruise terminal

Stayed in August 2025

Good central location for the cruise terminals and close to restuarants etc.

Stayed in June 2025

There was a faint smell of vomit on my side of the bed which was the left side of the bed closest to the wall next to the bathroom which was a bit offputting. Also there was only two cans of water in the fridge for a family of four so the kids didn’t have a drink, which I thought was a bit weird and a bit unfair. The car parking fee was unacceptable. £12 per night which isn’t explicitly mentioned when booking Staff at breakfast were very nice very friendly stuff behind the reception were a bit stiff, but I guess they were busy and stressed.

Room was spacious and comfortable tv was not compatible with my phone so the kids could not watch their shows and i did not have ahdmi cable with me! Beds were comfortable

Stayed in August 2025

Convenient to ferry terminal and Southampton centre

Stayed in July 2025

Lack of Air con wasn’t an issue for when we stayed but would have been if it was a warmer evening

Proximity to the port, facilities and near by restaurants

Stayed in August 2025

Breakfast was very expensive,considering it was £23 for a cooked breakfast or £15 for cereal and croissants basically. Our 5 and 1 year olds would had a mouthful amd that be it.

The hotel had good facilities for children.

Stayed in August 2025

I booked the Hotel as Spa type break with my girlfriend and we expected all the fitness facilities to be open to use. *The Swimming Pool was closed therefore we did "not" experienced what we hoped to do.. This was not explained on Booking date as told by staff ?.. So a full free return weekend booking would be appreciated due to the inconvenience when the Pool is open?

Reception was warming and spacious and clean room was great.

Stayed in August 2025

Headboard lights didn't work

Great location. Close to shops ferry and coach station

Stayed in August 2025

could of had air con ,and getting in and out of shower bath was a bit high .

great location ,nice size rooms .

Stayed in August 2025

Small toilet room with no ventilation

I sincerely appreciated that the hotel reached out to let us know that a party was planned for the night we were staying and that there may be loud music. Our rooms were made and ready for us. That was a lovely touch!

Stayed in July 2025

Staff was very supportive. The location is very close to transportation

Stayed in August 2025

We were issued a parking ticket after we got home despite having paid for parking. We appealed to the parking company but the ticket still stood so we had to appeal through POPLA and won. Very disappointing and stressful when we had done nothing wrong. I understand that the parking is overseen by an outside company but this did not reflect well on your hotel and we would think twice befofe returning because of this.

Ideal for our trip to Paultons park. Hotel was clean and comfortable.

Stayed in May 2025

Staff were extremely friendly and helpful.

Stayed in August 2025

Unable to use swimming pool

Very near to place we were visiting Also very clean inside and outside. Lovely area

Stayed in July 2025

No free car park

Good place and room size for family

Stayed in July 2025

A/C needed to be a little stronger for the hot summer.

Room and beds were quite comfortable and there was plenty of parking. Within a walkable distance to the centre of town.

Stayed in July 2025

Rooms a bit dated. Air con not working.

The staff were lovely and we enjoyed the breakfast. We felt welcomed as a family.

Stayed in July 2025

It was warm in the rooms. I know it said no AC but even the lobby was very warm

Location is great

Stayed in July 2025

Location and price

Stayed in June 2025

Paying for parking, outdated bathroom, flies in room/hot in room

Spacious room, lovely entrance, helpful staff

Stayed in May 2025

Price.

Room and shower a bit tight. Nice communal area in the lobby. Decent breakfast. Close to Bus/train. and the Horizon Port. Other ports have closer hotels Photo is from Horizon Port looking out to the other ports.

Stayed in July 2025

The bathrooms had old musty smoking smell - I guess from the time when the hotels used to have smoking rooms. The carpets could do with a bit of a refresh - possible link to old smoke smell. The service at breakfast could have been better - it was as though the staff did not anticipate the volumes? Food was being brought out in batches during a time when the breakfast was very busy (10am). 6 fried eggs or 10 sausages at a time. So it was a bit haphazard and frustrating.

The location near the train station is ideal and the room sizes are pretty decent. Quiet area, close to the centre of town.

Stayed in July 2025