No water for almost 12 hours. Hotel seems to cater to large coaches with large groups swamping facilities at same time. Most other staff was disinterested in providing basic services.

Grounds were pretty and reception & luggage assistance (from David) were great.

Stayed in September 2025

Very nice hotel, spacious rooms, lovely grounds

Stayed in August 2025

Price for food & wine was unreasonably high

The surrounding grounds are beautiful. The staff couldn’t do enough for me! My room had all the needed amenities, even a comfy soft Highland Coo

Stayed in September 2025

N/A

We just love spending time at Norton, it is our first choice when we have business in the capital.

Stayed in August 2025

Our room overlooked the roof with all the pipes and exhaust from the kitchen

Close to edi airport Nice walking area

Stayed in August 2025

Everything was great

Close to the airport

Stayed in August 2025

Trams into the city were fantastic but getting to and from the tram stop, which was a reasonable distance from the hotel, needed forward planning. The hotel shuttle helped but maybe a couple more early morning (additional 9am, 10am shuttle) would be good for guests wanting to explore the city and greater advertisement of the taxi details for the return transfer with a pre-negotiated hotel fare for night time transfer would be a useful addition.

All the staff were very friendly, the facilities (including the grounds) excellent, the bedroom spacious and clean, and the food was well cooked and tasty. We really enjoyed our stay at the hotel.

Stayed in August 2025

Sausage at breakfast was not a traditional Scottish sausage and eggs were a little undercooked for my taste.

Excellent location. Friendly and helpful staff. Excellent room.

Stayed in August 2025

The moment I arrived I was shocked at the beauty of this place ….. As a solo traveller touring Scotland for a long 2 weeks this hotel for my final night here and was by far thee most beautifully perfect end too an amazing trip everything from the staff too the food too the spa facilities I think I found my new favourite place in the world I highly recommend the steak and the hydro pool oh and the bedrooms… well they speak for them self Thankyou for having me x

Stayed in August 2025

Nothing. Maybe a bit far from the downtown, but who cares, amazing place to enjoy and relax.

Everything in this hotel is exceptional. We booked two days but we wonted to cancel the other hotel which we booked before just to stay at the Norton House, but unfortunately we couldn’t as the other hotel refused to cancel our booking.

Stayed in August 2025

My only, very small point, was our hotel room looked out onto the back of the hotel where the staff would have their breaks and workers were building BBQs in the morning. It was not a problem (and definitely not a complaint) but it meant that the net curtains were kept drawn and windows shut, mainly so we didn't scare them ! Just something to be aware of. Our daughters had a fab rooms with views of the garden, so curtains and windows were open.

The staff were lovely and very accommodating, had an amazing breakfast. The rooms were great, they clean and comfy, the bathroom was clean, shower was warm. We got back from a gig and it was lovely to be able to chill in the bar afterwards. Staff were just lovely, they made the stay special.

Stayed in August 2025

Room was ok, but needed a freshen up. The general feeling was the whole place needed a lick of paint and a bit of TLC to bring it up to a different level.

Excellent Spa, great breakfast and friendly staff.

Stayed in August 2025

No, everything was perfect

The hotel and grounds are beautiful and the facilities are fantastic. The staff are wonderful and so incredibly helpful. Breakfast was delicious with a great variety.

Stayed in August 2025

Nothing

The room and facilities were all first rate

Stayed in August 2025

Very slow service in restaurant.

Clean

Stayed in August 2025

Our room was not equipped with air conditioning- I must have missed that when getting the room. We simply opened our window and it was quite nice.

Our room was located in the original house. It was a fine size and the bath fixtures were very nice and the bed comfortable. The meals were also excellent.

Stayed in August 2025

Very helpful staff ,great food and great service .

Stayed in August 2025

The best stay. Very clean and the staff were fantastic . Thank you so much

Stayed in August 2025

The staff were very courteous and helpful. The spa facilities are one of the best we have been to. Highly recommend!

Stayed in August 2025

The Hydro pool was out of use on the day we had our spa treatments.

The service we receive at Norton House keeps us coming back.. We love it.

Stayed in July 2025

Some areas were in need of repair (our bathtub for example)

The property had phenomenal attention to detail and subtle touches which made our stay really special.

Stayed in July 2025

Nothing

Very pretty

Stayed in May 2025

Charges for a simple tea and coffee were extortionate

Beautiful grounds and the location was perfect Brasserie sandwiches were excellent

Stayed in July 2025

Nothing

So close to the airport but feels so far away in the country. Beautiful building and grounds with great rooms. Great food. Great welcome. Loved it.

Stayed in July 2025